Do You Experience Several Break Down Of Internet Connection Of Smartbro?

I just had a problem with my connection for 4 days last week. As in no signal from Smartbro. I've called for technical support and they only went after 2 days. And yet, it wasn't resolved. I called again, and after 2 days again, they went and finally checked all the possible of what might have caused my connection problems. As of now, I have not experienced slow connection. Hopefully it will remain stable. I just want to ask, what I have to do to refund the amount when my internet was down? Should I go to a smartbro center?

I also have this kind of connection and as far as I can remember for more than 2 years now we have been visited by their technical support thrice. The first visit was during the installation, the next one was when they have replaced the antenna because it was not working, and the last one was when the antenna cable was penetrated with water during the heavy rains which caused the internet connection failure. So far, in our area, the signal is good. I guess that is mainly because of the reason that the basestation where I am connected has not that many subscribers connecting to it. These basestations or as others call it server has the same function as a router. All of the subscribers connected to it are sharing the broadband capacity of the basestation. When too many are connected to a basestation and are using the internet connection at the same time, the traffic will be congested and the result will be slow or intermittent connection. This maybe is the reason why some of your friends doesn't have a good connection. You can never tell if your basestation is congested not unless you have a friend inside smartbro and would tell you the status of your station. If you would call their technical support, the only thing they would tell you upon checking and finding out that your basestation is congested is: We are having some technical problems at the moment, we are sorry for the inconvenience, our support group is already working on it, just monitor your connection from time to time, and so on... If you are always experiencing this slow and intermittent connection especially during peak hours and days, good luck, your basestation is congested.

i use smartbro. so far they are better than any server i know. if yo have any connection problems all you have to do is call them and they will re-align your receiver.

Hi, I'm a smartbro user too and despite their inconsistent speed and connections, I would still recommend it for wireless connections. It's my second year under their service and though I have on and off connections with them, somehow I am satisfied with their service. If you'd consider other connections such as Globe and Bayantel, they have their own flaws as well in which Smartbro is in advantage. And no, I am not a stockholder of smart ph. hehehe ^_^

I'm not a smartbro user but I do have some internet connection problem with my Bayantel DSL. Recently these past few weeks I've been experiencing disconnection while I'm online...that's why I don't care if there costumer service is already annoyed with me in calling them every now and then to fix my connection.