rude employees

no i dont thin its rude to be on the phone in the store but on the other hand i do not think it is rude for the to ask if you need any help because that is thier job and they are really trying to be respectful and just may not think about you being on the phone

I so agree with everyone that responded cell phones are a pain in the rear. You are trying to help customers and they still talk on there phone instead of banning cigs they should banned cell phones.

I think it may be rude depending on the way you are approached. I am not big on the cellphone convo in the stores. Especially at check out. But I know that calls must be made and calls must be received sometimes. But I do think that casual convo and loud talking might be a bit much. I heard a guy say "shut up" really loud in the pharmacy the other day so it was obvious this was a personal call and he does have the right to chit chat, but we all dont need to hear him shoot the breeze with his buddy.

I read every reply to this convosation, and I must say im disappointed at many of the response. Camomom unless you know the policy of the store, you cannott say that its not their job to ask if you need assistance, your previous experiance at Walmart, whether it is the biggest or not retailer in the world, does not give a clue at other stores policys, it is YOUR PREFERENCE that you are left alone, which you can accomplish without being rude to clerks and floor workers by simply stating im fine, or no thanks. I know plenty of stores where people will get into trouble with their management for not asking a customer if they require assistance. as for your arguement that every second counts because of your family situation I couldnt agree more, but keep in mind by being in that store instead of leaving and going outside or to your car you may have to give a few seconds up when interupted by employees or even other customers.

I can forgive them for interrupting my conversation as it is possible they couldn't tell I was on the phone. The one that gripes me is when I need help & a store employee comes around the corner & starts down the aisle & when they see I'm getting ready to ask a question they turn around & walk off. Atleast the one interrupting my conversation was trying to help.

I work in retail and we have a survey you can call and one of the questions is did you like your welcome when coming into the store. I always say hello to people whether or not they are on the phone because they would be the one calling the number complaining that they did not get a hello. Other then that if they are on the phone then what ever but if they don't know what they are doing then that is on them. i HATE though when i am helping a customer and their phone rings and they answer it i think that is so rude i understand sometimes you may get a emergency phone call and have to answer other then that i HATE when i am ringing them up or helping them and they start talking on their phone, because i am stuck standing there waiting for them to get done their conservation and i can't help another guest or they are holding up the line. People really need to learn when to use their cell phone and when not to use it i think cell phone usage is ridiculous nowadays i always see people on their cell phones and i always wonder what is so important you have to be on it while shopping or doing anything else.

I agree with the ones on here that said if you are on a Cell Phone, you should be left alone to talk with the person you are on the phone with unless you are asking for something they might carry and asking for assistance where it might be, cost, etc. I know for experience personally, I try not to be on the phone while in a store unless I have to call someone and ask them a size, or suggestion for something. Back when I worked retail though, I hated the ones who came to my register still talking on the Cell Phone and not wanting to be bothered. It was rude, and I felt they could at least tell the person to wait long enough for them to check out before talking with them again.

this is my experiance working in retail and fast food and also being a customer. when you walk into a store on you phone the greeter HAS to ask if you need help it's there job and if their boss sees they don't even if you on the cell phone they can get in trouble so just smile and move on. but on the flip side if you go into a fast food place to place and order on your cell phone then you are the one in the wrong you are being rude. esp. if you go threw drive threw cause we can't tell threw the headset if you are talking to me or your phone. when i was a manager at mcdonalds if you came in on your phone i would NOT serve you untill you go off i would acknowldeg you but i wouldn't make other polite customers wait behind you i'd take them first and if you were on you phoen and told me to wait a minutes and i knew you were talking i have asked a few guests to pull out of the drive threw and get back in when they were off so they didn't mess with people who were ready to order.

Actually being an employee I had a girl the other day at the jewlery counter get mad at me because I wouldn't ask if she need help. She was chatting away on her cell phone. And the whole time she's asking me questions she's still talking on the cell phone. I'm getting annoyed with her and she thinks it's because she keeps asking questions! It's because she won't get off the damn cell phone! She'd see a whole new attitude from me if she would have just called them back after she was done asking questions. Instead I have to hear her tell her friend on the cell phone about me! I wish we could put up a sign like I see in the Post Office about how you will not be helped if you are on a cell phone at the time. So I never interupt anyone on a cell unless they come to me for help. Then I only help reluctantly. But believe me, I'm the nicest retail employee normally. I usually never have an attitude and will go above and beyond to help someone. But the cell phone thing is just one of my few pet peeves with customers I'm trying to help.