Retail then and now? Have you been treated rudely by a sales clerk?

It seems like now days when you need help there is no sales clerk around and when you just want to look around they are all over you wanting to help. hahaha We used to have a variety store just up the road from us and there was a lady who worked there who was so unpleasant. I hated to go there when I was needing some material when she was working. She was the type of person who did not need to work with the public at all. I finally could not take it any more and complained to the manager and I was told that I was not the only one who had complained. The lady finally one day was not working there. I can understand someone having a bad day ever so often but everyday??? I was glad to see her gone and enjoyed shopping there again after that.

Yes,I know your feeling about the unpolite sales clerk.I once had that kind of experience in the supermarket carrierfour,the cashier made a mistake by messing someone else's goods with mine.Instead of opologize to me,she blamed me.I got very angry and retorted.We coustems can not keep silence every time we met these kind of clerks!We custems are god!we should fight for our right! Remenber this,eaforeman!

This is why there are jobs for people to mystery shop retail businesses. I am often asked to do evaluations of customer service. I do not do as much mystery shopping as I could, but I do also find myself saying, "Boy, they are lucky I am not doing an evaluation on them today." or "I wish I was doing a mystery shop here." I like to compliment good aspects of a business, but I sure do enjoy letting people know about the bad pars as well.

I know what you mean. I'd like to think that it's because they're too short handed and too busy these days to be kinder and more helpful. I'd like to place the blame on the company itself, that they're not hiring enough people. I really would like to think that I'm right. I remember the good old days. I remember going to Marshall Field's and they would ask you if you would like your purchase wrapped. If it wasn't Christmas season, you'd get your purchase in a box with tissue. Christmas season? They'd wrap it. Right there at the checkout. For free. And it would look gorgeous. Now my beloved Marshall Field's is called Macy's and they never ask if you would like your purchase wrapped. If you want something wrapped now, you have to travel to another floor, find the counter hidden away and pay out the nose to have someone slop some paper on your item. I miss the times when a shopping experience really was an EXPERIENCE!

The worst story I have is from about 5 years ago. I needed some plastic shelves and the discount store I went to (you know the one) had just moved everything around to start putting up Christmas merchandise. The clerk I found couldn't find where they had moved the shelves. The customer service clerk couldn't get a manager to come and talk with me until I had waited about 20 minutes. He couldn't find the shelves either and he actually got rude and told me to try the other discount store across the street. I did, of course. I went directly to customer service, since they had also just rearranged the store for Christmas. Within 5 minutes, I had the shelves and was out of there and happy. Guess which store I used after that...even if the prices were just a bit higher.

Yes, I have been treated rudely by sales clerks, even though Malaysians are supposed to be friendly and courteous. Times do have changed and I managed to witness and observe their overall behaviour. It seems that some have this attitude entrenched in their minds, that customers owe them a living. Others are nice to certain groups of people. For example customers who dress well, looking rich and high class, are treated as if they are masters of the house. People like us are brushed aside as if we are beggars, I never re-visit places with such sales clerks.

It sure has. I have been treated in ways that when I was working in the grocery store, I would have been fired for. It is amazing what they can get away with now days.

It seems like back then more ppl took pride in their work but these days alot of ppl just don't care. They can't be bothered. It's too bad b/c alot of businesses lose customers b/c of rudeness by their employees. [b]~~MY OWN PEACE WITHIN~~ **STAND STRONG AND BELIEVE IN YOURSELF**[/b]

Being a sales agent, I know for a fact that in order to generate a sale we really have to be friend with our customers... it`s a very important key. You should have asked for the manager instead just to frighten the b!tch. hehe