I need some advice. Please help.

United States
January 18, 2009 2:28pm CST
I toyed with the idea of selling on Ebay and finally got brave and posted one item. As suggested, I offered free shipping. Well, within the week, the item sold, but to my surprise it sold to someone in Slovakia. Where the heck is Slovakia? LOL. Anyway, she wrote me back and asked me about shipping. I didn't know if I could renig on my original offer, so even if it meant taking a loss, I told her I would pay for the shipping. A valuable lesson learned, I figured. She has yet to pay for the item though. I don't know how long to give her. What are your suggestions and what other suggestions might you have about selling on Ebay, since I am new to the process. I have since listed another item and haven't had any views yet. Perhaps I listed it too high. I am unsure. Please give me any advice, suggestions or notes of experience you would like to share. Thanks.
7 people like this
16 responses
• Philippines
18 Jan 09
I am an eBay seller but only sell items in my country. If you're going to give free shipping, make sure you specify it's only within your country. You also can put a note there that "Only those in the (name of country) can bid on this item" just in case you really don't want to ship to other countries (which is quite expensive, by the way). When an item you're selling doesn't sell after the bidding is finished, simply relist the item. Sometimes, it takes several weeks for the right customer to find your listing. Had some of my items sold that way. Good luck! Oh, and I think Slovakia is somewhere in Russia ...
4 people like this
• United States
18 Jan 09
Yes, it can be very expensive, from what I've seen and I don't think I'm going to make any money on my first sell, but I'll put it down to experience. How long do I give this person to pay? Its been about 3-5 days since she purchased the item.
2 people like this
• Philippines
18 Jan 09
As Goodie said, 7 days should be enough. You can also remind her by sending a message if she really intends to get the item or not. If she doesn't pay you, file a dispute at eBay.
2 people like this
• United States
18 Jan 09
I did that today. Sent her a reminder. Its been since the 13th, so I guess I should give it a few more days.
1 person likes this
• France
18 Jan 09
I strongly suggest you take a few hours and read through every FAQ on the Ebay Seller's tab, Buyer's tab, Security tab, and every other page on Ebay that could possibly help you better understand the process. There is much there and much is valuable. It seems like a heavy burden but it'll pay dividends later when you avoid making bad decisions. Don't be afraid of foreigners: I think it's wise to offer your product to as wide a public as possible as long as you understand the process and stick to the Ebay business plan. The great benefit of Ebay is your market is literally worldwide, meaning you expand from a U.S. market of potentially 300 million to a global market of potentially 6.5 billion. You just have to do a little more research and reading to find out how to make that happen and protect yourself. Responses made so far are helpful, but I strongly advise spending lots of time on Ebay researching how they advise you run your Ebay business.
3 people like this
• United States
18 Jan 09
Thank you. I think thats good advice, because at this point it is all about as clear as mud.
2 people like this
@Rosekitty (19368)
• San Marcos, Texas
19 Jan 09
Hi Kat..that person was me and i'm so sorry I live so far away..Slovakia is right turn past the old feed store and then make a left at dairy Queen..lol.. Hope this made you laugh at least.. huggs and love you..glad to see you here..
1 person likes this
• United States
19 Jan 09
Rose, gosh dang you. Running me in circles like that. You didn't tell me you moved to Slovakia. So must be a huge climate change huh? Yes, it did make me laugh. You have no idea how on time that giggle was. Within the last hour I had something happen and right now I could use all the smiles you can afford. Nice to see you too.
• United States
19 Jan 09
Do they have Dairy Queen in Slovakia? My son says they are going to put a gypsy curse on the shoes I sold her. So if they get returned, I'll know he knows what the heck he is talking about. RFLO.
@Rosekitty (19368)
• San Marcos, Texas
19 Jan 09
Aw Kat..I hope all is fine otherwise..and of course i'll try to send you more giggles and no problems.. Now what i'd do if that person doesn't send you any money is tell her you will be sending me to come and smack her around a few times...going to take her Dairy Queen job too..lol.. If she doesn't pay can't you just sell it again and try again..it will be cheaper than sending to Slovakia i bet..where is it near Russia?..
1 person likes this
@zweeb82 (5653)
• Malaysia
19 Jan 09
Well, the buyer is your friend after all? HahaThat solves a lot of problems. I'd go with what the others have said on the FREE SHIPPING part: specify clearly that it's only within your country, but as for international buyers ask them to contact you 1st before bidding. That's usually what my wife & I do. Don't be afraid to sell overseas as some said & like others said they make a lot on shipping, well as long as it's not too ridiculously high for postage costs. Anyway, the purpose of one being in business is to make money right? As long as it's legal, why not? Anyway, if they don't agree on the shipping, then they'll not buy. It's that simple. If both party agrees, then there shouldn't be any problem right? Oh, and for the insertion fee part - where we come from there's no insertion fee but if not mistaken there's an insertion fee for selling on ebay.com. What you can do is file a dispute after 7 days & if it's a genuine case eBay will refund you the insertion fee. But in this case, yuo friend might get an unpaid item strike but it shouldn't be too much of a problem if your friend doesn't have any negative feedbacks or unpaid item strike in the pass because if a person who has a string of negatives or unpaid item strikes may get their account suspended.
1 person likes this
• United States
19 Jan 09
No, the buyer is not my friend. I have no idea who the buyer is except for her name obviously and her address. The person on this discussion was just kidding. LOL. I did know about the insertion fee. Its too bad, because this buyer had a really good rating up until now. I don't know if its just a language barrier or what is going on. She asked me about the shipping and I told her that I wouldn't renig and would send it to her despite the cost to me (knowing I was probably going to take a loss, but figuring it was a lesson well learned). Then she asked about sending it to relatives of hers in Phoenix and the cost of shipping and I reiterated what I had originally said. I have since asked her again where she wants this item shipped once payment is received, but I have heard nothing. I am at a loss as to what to do or how long to wait to do anything at all.
1 person likes this
• United States
19 Jan 09
Yes, you are of help. Definitely and believe me, there is no way I would ship anything without payment first. I never thought about friends rating friends. I guess I'm a little naive, eh? So, she bought it on the 13th and tomorrow would make a week. If she hasn't offered payment by then, then yes, I will dispute the sale as suggested. Thanks for all the information. I really do appreciate it.
1 person likes this
@zweeb82 (5653)
• Malaysia
19 Jan 09
HahaOk u guys got me on that one. Anyway, just do the dispute thingy after 7 days & get your refund on the insertion fees. That way you don't loose anything unless the buyer replies, wanting the item to be sent. You could actually send it to Phoenix if she wants it to be sent there but always remember the golden rule as a seller - NEVER SHIP ANYTHING OUT UNTIL YOU'VE RECEIVED PAYMENT!!! MAKE SURE PAYMENT IS CLEARED BEFORE SHIPPING OUT!!! Sometimes the "good ratings" maybe from their "own friends" which could be other accounts created by themselves. That happened a lot in our country until eBay made it compulsory to have one's credit card registered to open an account. I hope I am of some help to you in regards to this matter
1 person likes this
@leenie50 (3992)
• United States
18 Jan 09
Hi kb, I haven't had a lot of experience yet but what I have had I had help from my sister. Thank goodness. Like one other member said, your money making is in the mailing charges. Is there anyone close to you that can help you out? The first thing I always say in my description is that I don't ship out of the US. As far as the product goes you should ask a little less than what you want and charge more for the shipping. Hopefully the bidding will get it to where you want it or more. I think Ebay is going strictly with Paypal now and since he hasn't paid for it, you should let ebay know it. Good luck KB. I need to start selling again. My sis ter does pretty well with ebay. leenie
2 people like this
• United States
18 Jan 09
I think you are right. I shouldn't ship outside of the United States. Where does it give you the option of saying that? And no, unfortunately, I don't have anyone to help. I do have a Paypal account and have set it up to be paid through them, but no payment yet, even though it was purchased on the 13th. How much longer do you think I should wait?
1 person likes this
@leenie50 (3992)
• United States
18 Jan 09
KB After you mark each specific question there should be a place where you write a generic form of what you will accept and not accept. For example, I'm going to copy part of what my sister wrote that I use and you can too if you choose: Please Read: I do not ship out side of the US and your Ebay address and PayPal address must be the same. If you do not meet these two requirements please do not bid on this item. Please feel free to email me with any questions about this item through "ask seller a question". If you are not satisfied with your purchase, you may return the item in the same condition received, for purchase price refund. Buyer is responsible for return shipping costs. Payment must be received within 5 days of winning bid. As soon as payment clears, your purchase will be shipped within 24 hrs. So, I hope this helps you get started. Don't forget to describe your item as best you can. Good luck!!! leenie
1 person likes this
@fasttalker (2796)
• United States
18 Jan 09
Ebay provides a place on your listing to give your preference on how long they may take to pay. I always allow 5 days. You're probably correct about it being a valuable lesson on the shipping. I don't offer the international shipping myself. There are so many customs forms and stuff to fill out that it is just simply too much trouble for me but if you have the extra time I'm sure it would get easier once you caught on to it. But I've taken a few losses just to get things up and running. No better teacher than experience! It may be the time that you have listed your item that has resulted in no views. The best time is the first week of the month and weekends are good too. I list everything for 3 days and usually try to get it listed Thursday evening, sometimes Friday. I do ok on ebay but I'm not looking to become a miilinaire or anything by selling my junk! LOL
3 people like this
• United States
18 Jan 09
I listed my second item yesterday. Your advice is well taken. Thanks for the insight.I don't think I'll ship to international addresses a second time. I just need to figure out how to express that.
2 people like this
@kareng (61770)
• United States
19 Jan 09
International shipping can get very expensive, so much to the point to where you would be in the hole for the item you are listing. To get around this, offer free shipping in the continental United States only. I don't see why you offer free shipping anyway. Most that buy on Ebay expect to pay shipping costs, it is part of the convenience of buying online! Good luck with your new Ebay venture! Oh, I've noticed from my past experience of selling on Ebay that the most action with page views will come on the last two days of the auction. Don't fret!
@tigerdragon (4297)
• Philippines
2 Feb 09
if you are to send the item to another country from ebay then the buyer should be the one shouldering the shipping cost and not you. if it is within the U.S, that won't be any problem, there would only be a small amount for the buyer to pay for. so, you should have a specified amount if it is outside of the U.S and if you want it to be only within the U.S then you have to specify it on your post at ebay that it is only available if they reside within the the country.
• United States
3 Feb 09
Well, I'm not doing very well. I sold the one item and I went ahead and paid for the shipping this time, but I know better next time. I've relisted several items, but other than the one pair of shoes, I've sold nothing. I don't know why.
@stephcjh (38473)
• United States
19 Jan 09
I am sorry to hear that. That sounds about like my luck LOL. I would have given them about three days to pay for the item. That is long enough or even a week is sufficient. I do not use Ebay for anything though.
1 person likes this
• United States
19 Jan 09
She purchased it on the 13th. I think I'll give it another day or two, but then thats it. I think thats more than enough time.
@di1159 (1580)
• United States
19 Jan 09
Welcome to e-bay! I've done quite a bit of buying and selling and have learned many lessons the hard way! First if you are going to offer free shipping on items, check with your postal carrier first to find out about fees. They can run quite a bit and I wouldn't offer it to ship overseas. You can get a good idea of shipping fees by check similar items listed. If it's an expensive item, make sure to get insurance. I once sold a nice designer purse and didn't insure it, of course it never got to the person and I had to refund the money. Six months later it was shipped back to me so I got lucky, but I haven't been able to sell it again. Send the bill and its customary to wait about 3 days for a response. I'll usually send a second bill within three days and after 7 days unless I hear something I'll report to ebay as unpaid. They should be able to respond within that time frame. Good luck!
@nomoso (650)
• India
19 Jan 09
what product did you sell?? you could have mentioned as "free shipping within (your country)" that could have helped you.If you want to sell books i have a good site and recently i found a site which allows buying and selling of theater,party,concert,NBA,NCAA,NFL tickets.
@saundyl (9783)
• Canada
19 Jan 09
If i offered free shipping it would be within the originating country not free international shipping. I havent had much luck however selling things on ebay...i've tried once or twice but either had no bids or they didnt meet the lowest bid i set.
1 person likes this
• United States
19 Jan 09
I have a friend who told me that she used to sell quite a bit on that site. She said that often things didn't sell right away, but she'd just continue to relist them and eventually they sold. I won't be offering free international shipping from this point on. LOL.
@murugezh (273)
• India
19 Jan 09
My advice is get more clients connection with in the ebay to sell your products success what ever you are doing on ebay this is common the customer may have time to time different desire on them buying sense. Looking it in a positive way and keep trying on to get more clients by changing your products comparison well with other products in the same category that you are selling in the ebay site.
1 person likes this
• United States
19 Jan 09
The first thing I did was compare my product and what I wanted to sell it for to other products that were the same or like my product. I wanted to be fair in my selling practices.
@murugezh (273)
• India
19 Jan 09
Then don't stop keep on trying it online through the ebay defenatly you'll get a customer who buy your products. Best of luck
• United States
19 Jan 09
Hi! I hope this helps, I have listed items on ebay, but unfortunately the items did not sell. However, I have bid on item and it sold, the owner of the item emailed me 5 days after the auctioned ended, and told me the person did not pay, and would I like the item. So I did purchase it! My personal opion is not to wait more than that. Good luck!
@Aussies2007 (5336)
• Australia
19 Jan 09
I am a bit of an expert with Ebay... as I have sold quite a lot of items very successfully since 1999. First rule... if you listen to all of Ebay recommendations... Ebay is going to make more money than you do out of your item. I keep it simple. I always include a very good picture of my item... and a very good description of it. I only put it in auction if I know they are going to fight over it... and I usually get twice as much as I thought I would. I never offer free postage. Particulary if I list it world wide. When I do offer free postage locally... it is because I am selling it for a fix price... and the postage is included in the price. You will double your sales if you accept PayPal payments... because a lot of people like to use their credit card. However... when you list something... you need to take into account... - The cost of listing - The cost of Ebay's commission if you sell. - The cost of PayPal's commission if your buyer use a credit card. So... Free postage is a luxury you cannot afford. If I sell something for $22.00... all the above cost me about $5.00 The only luxury I spend money on... is to include the avatar of the picture in my description into the listing... in order to make my listing stand out. And it does work. If you have several items which are the same... and you are not sure how much to sell them for... Put one in auction and you will know. Once you know... sell them for a fix price. Fix price is good... as you can sell it almost as fast as you list it if they really want it. Slovakia is in Eastern Europe and used to be part of Russia. Use your post office website to calculate postage costs.
@jeanniemay (1798)
• Philippines
19 Jan 09
I agree on the other comments given. You could have specified a location where FREE SHIPPING is availed. Anyway though, you might as well email that person in Slovakia that since he or she is your very first customer at Ebay, SHIPPING was availed FREE. You might want to give her bonus though, if on his/her next order, he/she refers you another customer, she will get another SHIPPING FREE, of course, taking into account the cost of shipping and getting referrals will add you earnings to earn back the loss you have at first. Happy Selling! JNY