What would you do

hi venshida! that was a long time ago, she can make a new order. after all, she has used what she bought already. no, i don;t think so. just make the offer and sell her the new one. that is what business is all about. i hope everything goes well with your transaction. take care and God bless you! :-)

I used to make and sell jewelry. I wouldn't offer her a discount or take the original bracelet back. I would just explain that because you make your own jewelry, you will always come out with new items and fresh looks as you go. If she doesn't like something, she shouldn't buy it. Tell her that if she's looking for something in particular, she can always ask you to make it and you will be happy to oblige. She bought those things two months ago. That's a long time. She should know that it's not like a store where you can just pick from hundreds of items and take something back 2 months later if you see something you like better.

stick with that, if she wants the new one, then she can order it, you can offer a bulk deal, a discount for more than one

She obviously liked the bracelets when she ordered them. I think I would have just politely told her they were not available at that time. And that you just recently put them on your website. If she likes it she will order one. I would not offer her a discount or trade, after all that was 2 months ago, it's not like it was a week ago.

I've had this happen before and I've explained that I make new things all the time, and I do offer them a discount to be a regular shopper. Then, I encourage them to check the store frequently for new items and make sure they understand that there are new things added all the time. I think frequent shoppers deserve the discount, especially if they spread the word about the quality of your products and the value of your customer service.

I would offer her a discount... unless there's a problem with the bracelets she bought a few months ago, I would offer to take them back...she probably has been wearing them and in used condition, they don't have much value to you (unless you felt like recycling the beads) Maybe give her 10%-20% off a purchase and offer her free shipping on a future order or 10%-20% off a future order. Repeat customers are really what will drive your business...there are so many jewelry makers right now and I believe it's important to keep customers happy, so they will come back again and again (and hopefully spread the word to their friends, family, neighbors, workmates, etc) Offering a discount on a purchase will probably mean a customer that will come back again, next time she has the itch to buy something pretty and making her a valued customer will probably result in another sale in the future at worst and maybe new customers and multiple sales at best. (but let her know that your "marking down" the price just for her )

i think i would just give her a discount. she didnt have to buy it from you, she could have bought it later, yet she chose to buy it when she did. thats the chance that a buyer takes when they buy anything!

Hi there! I would just offer her the silver beads at a regular price. It's not your fault that she ordered the previous bracelet when the silver one wasn't available at that time. And as long as she's not complaining that much and asking for a discount, then don't offer her a discount. Business is business. I think discounts are only given if a customer ordered a lot. Well, that's how we do it when we still had our business. Hope that helps. Ciao!

Gee, I bought a new car a few weeks ago and now there is one on the lot that wasn't there before. Do you really think the dealer would let me bring the one I bought back and then give me a discount - I DON"T THINK SO! (That was just an example). I think you should just let her order one if she likes it, but she has had the other bracelet long enough that I certainly would not offer to take it back. Do you offer your other customers discounts? If you give her a discount now, she will probably expect it again if she orders something else. You need to think that through. Best wishes!

No. Don't take them back. She bought them so they are hers. You might want to give her a loyal customer discount for future purchases. Even make up little cards with the customers name and a customer number on it. Giving discounts to people who frequently buy from you increases their desire to buy from you again. You make a little less per sale, but you make it back and more with increased volume.

I might offer a slight discount, just to ensure a happy customer that will not blast your business later. She is not really entitled to anything, as most companies would try to sell her on buying the additional necklaces over her complaint.

How can she know that you are the person, who is having that website. Is she your friend?

She have to make a new order from you if she like that, what she bought months ago was already worn so she cannot return it to you, but if she like what she saw from your new products then she must order it and you don't have to be compelled to give her discount just because she was disappointed she did not buy it before. You just did the right thing as a business woman.

I wouldnt offer a discount or offer to take back the jewelry. She may like the silver better, but if she didnt like the other than she wouldnt have bought it in the first place! If she wants the silver, she can buy it too. If she feels like she got screwed over, she is the kind of person that would be impossible to please! If you offer her a discount once, she would probably expect it every time! Hope you jewelry sales have been going well. Bead jewelry is amazing! I wish I had the talent to make it.

Most makers create new things all the time and some buyers become regular patrons. You have no obligation to take earlier purchases back, but as others have suggested you could always offer a small discount to a loyal customer. If she likes it enough she'll buy it anyway.

I get that with my incense burners that I make at times. It depends. If they haven't used it, then I will let them exchange it. As for jewlery, you have no way of knowing if it was used or not. I'd have her bring it back and if it is still sellable then I'd probably let her swap. I once gave a girl a free burner because she broke hers. I don't do that often but this was a young girl and she had saved up to get one...just seemed the right thing to do. I don't think you should offer a discount at all. That would be like me buying a lamp and then later seeing one in your store that I love better...are you going to give me a discount?

if you have the same costs in the silver one as the ones she bought i would just swap them out for her and you have already told her that the model you were wearing was not available at thetime she purchased hers . because in exchanging the items with her at this time she might become a return ing customer in the future and the way you handle this customer maybe even get you more orders word of mouoth works wonders. iam pretty positive that if she shows the items to people that they will ask where she got it from she will tell them. good luck thats my opion.

hello venshida two months ago has passed, and your customer needs to just purchase the silver bead necklace from you now. she can just order the silver bead necklace and keep adding things to her jewelry collection. in this day and time, i would not give her a discount on the other jewelry that she purchased from me whatsoever. and i would not take the other jewelry back either that she purchased two months ago. take care and have a beautiful afternoon.

Neither! If she wants the new one, let her add it to her collection. When you buy a dress somewhere, does the store offer to take back the previous one you bought there? Heck no!

You want to please your customers, but you don't want to lose all your earnings doing it. If it were me, I would probably explain to her that the silver was not availible when she ordered. Maybe you could offer her a discount on a second purchase, or if the bracelet isn't worn and still like new, I would consider taking it back to exchange with a silver one. Do what you think is right for your business. How good a customer is this woman?