The housekeeper acts like he does not want to clean our room...

@cream97 (29087)
United States
March 9, 2009 3:33pm CST
As you all know, I am at a motel staying. I have many housekeepers that come to our room to clean it up. Well there are many ladies and a few men. So, there is this older man that ends up coming to my room to clean our room. So, the first time that he came to my room, he had a bad attitude. He was complaining about how tired he was and that he had just got back from helping someone move. And he was mad because the manager had put him on the schedule to clean the rooms. He was saying that he was hot in anger. And he said that the manager watches him and it makes him very nervous. I was very polite to him on that day. So as the days went by, he ended up coming to clean my room up. And I could sense that he had an nasty attitude about cleaning my room. He would blow his breath in a tired way, like he did not want to clean my room. So one day, he came to my room and it was on a Sunday. And when he knocked to our door and I opened it, he saw me. He had a look on his face like he was displeased that he had my room to clean. I then said that I needed my room cleaned. And he acted as if he didn't want to clean my room. I looked at him and smiled, and I told him bluntly that I don't make the schedule. Which I don't. I said it to him in a joking way, but I was serious. And he knew that. I told him this because I had gotten just about tired of his attitude when he comes to clean my room. He then smiled at me, and he came in to clean the room. I told him that he does not have to change the sheets, I will do it myself. I just wanted him to vaccum and clean out my sink and tub. That was it. I still got the feeling that he did not want to do my room. I ask myself why does he have this attitude. I know that they may work hard many days and then some days they may not have that much work to do. But, if he came to clean rooms, then surely he must know what he is up against. I am a very patient customer. I never call the front desk to tell the manager about things that they don't do. I never complain about them. When they come to my room, I will just give them my dirty sheets and they will in turn give me clean sheets. I will, now, try to clean up my own room. I am always nice to him even though he blows his breath while he is cleaning our room, After his room service, I will politely say thank you. I will never be rude to him or any other person. I am also never demanding. I feel this way, if I was to leave today or tomorrow, then they will have to still clean up this room when I am gone. And plus they have plenty of other roooms that they have to clean up besides mines. And I know from a shadow of a doubt that those rooms will need to be cleaned more. So, he should quit with the attitude. He knows just as well as I, if I was to complain to the manager, then may may get into trouble or lose his job. He says that with the manager watching him so much os making him nervous. Well, if I was to tell his managers his conduct, then they will surely be keeping a close eye on him then. But, I don't want him to get into trouble. I just want him to have a kind attitude when he comes to clean my room. Oh and by the way, why do many people get these jobs and any other jobs, and they don't want to work?
5 people like this
14 responses
@SomeCowgirl (32191)
• United States
9 Mar 09
Well I don't want to defend this person, and I really don't know that much about the job of housekeeping in a hotel. But, I have worked for a hotel, and to be honest they make it so sweet, sugar coated, that you don't really know what your up against. All you know is that make it seem as if you'll have a lot of time off. Now this is just banquet, which is what I worked. Housekeeping, I don't know. I think that this guy really just needs time off, they are supposed to act in a certain way, I mean, that's what I understood from all who were dealing in customer service, whether it be banquet, or housekeeping, or front desk. I just I don't know. Um, I think that you are being very polite about this, and I hope that you can get him to well I don't want to say lighten up, but I mean, I hope that you can get him to smile more. Oh yes, and good luck with finding a new place to live. I know it's hard on everyone now that the economy has gone to pieces. Have a wonderful, and lovely day. Good Luck in your mylotting!
2 people like this
@bombshell (11256)
• Germany
10 Mar 09
when i had a jib as a cleaner i cleaned it properly and sometimes the cleaner depends her moods if how the BOSS treats her.about the hotel cleaner i gues we can talk nicely and they are also depending the salary.if salary is not good they are not doung properly
1 person likes this
@Opal26 (17679)
• United States
10 Mar 09
Hey cream! You would think that by being nice to him and helping him by changing your own sheets that he would at least be a bit nicer to you! Apparently he really doesn't like his job and people are complaining about him so the management is watching him! You could be just like them and get him in trouble because he does deserve it! Someone else would be very happy to have the job that doesn't have one and he should be a lot more humble then he is! If he doesn't want to do his job then let him leave so someone else that needs the job can have it!
1 person likes this
@Nhey16 (2518)
• Philippines
10 Mar 09
Hello Cream, You are a very kind person for not complaining to the management of the hotel about their staff's attitude. I guess it's the person's problem if he does not want his job, then, he should quit his job. And I guess there would be a lot of people who'd be more willing to do the work. And also, you're paying the room so they should give the worth of what you're paying for.
1 person likes this
• China
10 Mar 09
hello..i also hate those person come to work and gain their pay but always complain they are tired for this and that, they act very rude sometimes and i do hate this attitude, for your story i think he do not mean he have something against you but he has his own problems to worry about, and he act his thought on a incorrect place. so. if him made you really angry or somthing just call his superivor to tell the problem. happy mylot here.
1 person likes this
@rioboots (37)
• United States
10 Mar 09
oh man i would be so mean and rude in your situation. if its someones job its their JOB. i'd expect them to shutup, and do their job! if hes having attitude tantrums then i would get him fired. he should have stuck with a different career!
1 person likes this
@moondancer (7433)
• United States
10 Mar 09
You are staying there. You pay just like a person that stays for one night. You are a customer just like anyone else is. My husband lives in motels when he is on the road. He will find one that he wants to stay with and will be there until his contract ends whic coul be 3 months or longer. I have been with him at times. I know the housekeepers will ask if I want them to clean when I'm there. Many times I just said no.I'll do the bed I ju want clean towels. I take out the trash and make the beds. I have asked that they vaccum. it is their job, that's what they get paid for. No matter how much they do or don't do they still get paid by the rooms they do, the number of rooms to be exact. I have a friend that works at the holiday inn she is in housekeeping. They get paid by the number of rooms they do. I'd let this person know, it's the job he chose and if he didn't want to do it then quit. It's his place to clean the room and be nice to the customer. You could request that he not clean your room again. I would. That is a downer having to listen to him complain so much. If you want tell him that his constant complaining is not what you wish to hear. Would he just clean your room which is what he's being paid for or that you will ask managemen to send someone else if he so hates doingyour room. See what reaction you get and go from there. He has no right to ruin your day or to cause you any grief from his complaining.
• United States
11 Mar 09
housekeeping does that to you. you almost never have supplies when you need them,they're always adding rooms, and they put you on 6 to 8 day schedules especially in summer. which is not to say he should have shown it.even on my worst day i didn't spill it over to the customer.the storage closet is for griping,not the patron's face.
@faith210 (11224)
• Philippines
10 Mar 09
Hi cream dear! I guess, he is really tired (since he is old already) but he can't do anything about it since he has to work and make some money for his livelihood. However, whether one wants his work or not, we should all be willing to make the best of what we have and be the best in whatever we do. I do not condone such attitude but maybe you can tell him that it bothers you when he is acting that way. Take care and have a great day! lovelots..faith
• Philippines
10 Mar 09
hmm..maybe because they don't have a choice and that's what's available for them to work for these days..about this room cleaner, he might just be real tired or having some issues with the manager..it seems to me he is getting tired of his job each day--not to mention i read that he was old already..he might be wishing he can have a lighter job to do..sometimes i think maybe some rooms are real dirty or can be some customers are giving him a hard time that we wont know..but i got you, i know that's their job, they should act upon what is given as a task to them..they should act accordingly...I should commend you for being so nice in this matter even if you feel that way with this man..
@irishidid (8687)
• United States
14 Mar 09
You could tell housekeeping you don't want him cleaning your room. When I worked hotel housekeeping there were always times when you dreaded cleaning a certain room. You still did it because that's your job. That's not to say your room is horrible! I'm just saying you do your job.
• United States
9 Mar 09
I used to clean Hotel Rooms and well I never really minded it and was always nice to the people that came to stay. Many times I was left a tip after the stay and even a few would ask for me to clean the rooms because of my personality on time A big business came in for a 2 week stay and I always cleaned their rooms up and the left me a 200 dollar tip when they left so why not be nice it pays off in the long run one way or another!
1 person likes this
@kellyjeanne (1576)
• United States
10 Mar 09
I worked as a maid myself when I was very young and I never had that attitude while cleaning someone's room. I'm sure there had been many times when I was tired, but, I never showed it because it wasn't their problem or fault that I was tired. What you should do is talk to management about him. He really has a bad attitude about it, which in turn, makes his job even worse. He's also a very selfish person to take it out on you. Complain to the manager about him. Management should know about this right away. Purrs, Catwoman=^..^= & Mija
1 person likes this
@amored13 (27)
• Philippines
10 Mar 09
hey cream. I think you should maintain a 'respect distance' to the cleaners. if you have a close relationsip with them there is a tendency that they will not treat you as one who pays their salaries.