Do you sell your old stuff on ebay?? If so do you have this problem??
By mrsl2008
@mrsl2008 (634)
April 25, 2009 8:03am CST
I have for some years, when needing to get rid of stuff will post it on ebay and hope I make some money back (Although nowadays it isn't worth the time & effort)
We recently got a new desktop computer at a great price and posted all the old computer stuff on ebay, we made a little bit but not much. I packaged everything up, labelled it with their address & mine as return. Took them to the post office, waved them goodbye.
I then had someone contact me saying they hadn't received their item, which was a printer/scanner thing, quite a big package & not easily lost.
I checked with all the other people who had their parcels posted the same day, they all received them apart from this one. She's been hassling me ever since being quite rude although I have done everthing possible & waiting from Royal Mail to confirm whether the parcel is in fact lost or not.
Do you have or had this problem? I've told her to start a dispute through paypal before I'll refund her.
If you have this before how did you deal with it and how was it resolved??
Thanks
Mrsl x x
4 people like this
7 responses
@ShepherdSpy (8544)
• Omagh, Northern Ireland
25 Apr 09
How was the Scanner to be delivered? Did You Insure it,or ask that it be signed for on delivery? If the Item was valuable or fragile I might do those things,that way you'd have some comeback or evidence for your side of this transaction in the situation you find yourself in now..As it stands,(I assume) this Woman has paid You for a scanner which she won in an auction that apparently never showed up...as far as YOU know..I sent a cheap cellphone in an unregistered parcel one time,and the recipient said the package arrived empty...I refunded their money,as I hadn't insured it..good luck with the dispute...
@mrsl2008 (634)
•
25 Apr 09
The parcel is automatically insured as it's low value and proof of posting just can't prove whether it has been delivered or not.
Claim has gone in to the post office but the buyer has not opened a dispute via paypal & I'm having problems with my paypal account.
If I bother to sell anything again it'll definately be by tracked parcles although I've been giving stuff away on Freecyle as it's quicker & easier!!
Thanks
Mrsl x
2 people like this
@smileonstar (4007)
• United States
26 Apr 09
HI, My husband used to sell stuff on ebay and he had so many problem like this and others too. Did you send her with confirmation number? If yes, mail the confirmation number or check online to find out. If the address is wrong, then it will return back to you. However, if the confirmation number stated it got there at the address then you have to give this answer to paypal and they won't take your money to her.
As you know, most of people are cheating(especially on ebay)...
If you dont want any problem then you can refund her back.
2 people like this
@mrsl2008 (634)
•
26 Apr 09
I will refund her as the post office should reimburse me but having problems with paypal account at the min so can't refund her even if I wanted to x
The chances of me selling on ebay again are small or if I do, it'll be pick up only!!
Thanks fo rthe response
Mrsl x
1 person likes this
@marge58 (31)
• United States
26 Apr 09
I used to sell on Bay, I quit for the same reasons...I always paid for "delivery confirmation" myself just as proof where the package went to & sure enough, as soon as I sent a package without it, I would get a nasty note saying it "Never Arrived". It was a great tool for providing proof the package was mailed but then I would always get someone who would still hassel me over the "Old Stuff" they purchased & was constantly made to feel guilty because they didn't like something after they would buy it. You're right, there is a lot of just plain mean ones out there that will lie about the condition the items arived in just to get the item for free. I would make people send pictures of the "Broken" item just to make sure it really was damaged before I gave a refund, you'd be suprised at how many people changed their minds about something when asked to send proof.
2 people like this
@nekonyanta (892)
• Philippines
26 Apr 09
Hi there. Well, I actually ship through a local courier that provides an online tracking service so I haven't really experienced having buyers complain about lost packages since I could easily prove whether they're lying or not by checking with the courier using the specific tracking number provided at the time of shipment. Also, I usually prefer to do meet-ups when selling high-value items. Of course, doing this kind of limits my target market but I guess it does help minimize unwanted difficulties such as shipping disputes and such. Good luck dealing with your buyer and I hope you could locate the package soon. 
1 person likes this
@fasttalker (2796)
• United States
25 Apr 09
I always try to use the online shipping just for this reason. If you use the online shipping you get free delivery confirmation. If you didn't do that the only advice I can give you is to go to the place you sent it from and see if they can confirm it reaching the post office close to the buyer at least. Sometimes they can sometimes they cannot.
If you suspect that the buyer is just trying to rip you off (and believe me they try it) then tell them you checked with the post office and they confirmed that it had been delivered to the post office close to them and they need to pick it up. If they are trying to rip you off this usually will scare them into fessing up with some lame excuse. It's worked for me a couple of times.
I hope it works out for you because one of the things I hate about ebay is if they do file a dispute you will have to refund her depending on your refund policy if you don't have proof that it was delivered. Then they end up with the item and the refund and nothing you can do about it.
In the future always get a delivery confirmation. If you have to get it iat the post office itis $0.75 extra. Well worth it with some of the scammers out there.
Good Luck!
@mrsl2008 (634)
•
25 Apr 09
Not sure I'll bother with ebay again, it seems to be more hassle than it was a few years ago!!
I have put in a lost claim at the post office so hopefully I'll get it tracked down.
if she hasn't received it, I have no problem refunding it as it didn't sell for much, I just can't help feeling like I am being ripped off!!
My paypal account is playing up at the min so I can't refund her anyway.
Thanks for the response though
Mrsl x
1 person likes this
@LaSenyoraSilis (313)
• United States
25 Apr 09
Wow, I would love to be able to sale ANYTHING on Ebay, it is just that I do not know how to go about the process. :-) This is something that I really wish I could do. :-) One day, when I eventually figure out the ropes of online sales, I will do just that. :-)
2 people like this
@mrsl2008 (634)
•
26 Apr 09
Selling on ebay is really easy, that hasn't changed, but like I said in response to a couple of others, I don't think it's worth it for your old stuff.
If you want to set up as an ebay shop and sell one type of item, I'd highly recommend it.
You just have lots of rules to follow:-)
I'm sure you'll get the hand of it x
Mrsl x x
1 person likes this
@mrsl2008 (634)
•
26 Apr 09
I could email ebay but don't see the point as she hasn't officially opened a dispute, which I have asked her to do.
When I have paypal sorted I'll refund her, just because it's easier than have her hassle me, I have better things to be doing:-)
Happy mylotting
Mrsl x x
