Computer Frustration

Don't that just chafe your chaps???? I pay $180/mon & can't get support. I've got to where I don't even bother to call them. I just sit down & mess with it til I luck up on the problem. Microsoft did an update one night about 9:00 EST. I couldn't get online once my computer rebooted. It was perfect before. I reset my modem & computer probably a half dozen times. I finally gave up & called my ISP. They said it was a conflict with my firewall program & to call the company that made my firewall. They were polite enough & gave me the number to call. I called only to find out they had closed 1 hour before I placed my call & nobody would be in until 11:00 EST the next day. I was going through withdrawal & beginning to shake at that moment. So, I sat down & got myself under control & started thinking of what could have possibly changed. I pulled up my firewall program & started looking. When I finally figured it out, it had reset the firewall to block ALL internet use. I changed that back to the original setting & everything was fine. Why the hell couldn't they have just said, change the setting is beyond me!!!

I am having the same problem and still am....how did you get it resolved...grma too. thanks for your help

That drives me nuts. I had alot of problems with Dell support. they did not do a thing to solve my probelm and charged me also.

LOL - I just got high speed a couple weeks ago after years and years of dial-up. Guy came to hook it up and was supposed to get it all up and running for me but when he couldn't informed me it was my computer and I would have to take it in to be upgraded or something...... NOT where I was living last year there was high speed and it ran perfectly fine on my laptop, same one I'm using now. Well, mom/grandma here too played around for an hour or so and oh gee guess who got it working! ME! I tend to blame it on the 'younger generation' they think we are stupid and they just want to do it quick and easy and collect their pay.

A more appropriate phrase, carolbee, would be "Tech Support Frustration," I think. I actually cringe at the thought of having to call my Internet provider when I am in need of tech support because I know that it's going to take a huge chunk of time out of my day. Most often there is a language barrier that complicates the process and make a simple solution almost impossible. I'm glad you managed to solve your problem in a timely manner. The one positive I've gained from tech support is learning to do many troubleshooting techniques myself.

i have a tips and tricks at my hubpages concerning internet connections.. you can speed up your connection 20% faster by just following this link copy and paste to address bar: http://hubpages.com/hub/speed-up-your-internet-20-faster-with-simple-steps i hope it will work for you..

THe same thing happened a few weekends ago with connecting our satellite tv at our camper.....my son called the satellite company to find out which direction it should be pointed and the gal knew NOTHING! Some of the other guys with campers came over and helped my son...they knew more then the lady did from the company!!!!! I don't know why they don't train them more...and I am not ditzing anyone but last week I had to have an update on my cell phone...well when I called they said press one for english....and if that was english someone needs to go back to school......I could hardly understand a word they said!!!!!!! I was very angry. If you want to give your customers good serviec maybe start with teaching them how to speak English!!!!

Precisely. I feel you there. I get especially angry when I'm put on hold with the song in the background for more than a minute. And when the caller gets back, he/she says that they will direct me to the 'respective department'. That totally gets the wind out of me! Imagine that. I try to be the very understanding and patient customer because I know that in areas of Internet Services, it might take several steps to speak to customers and they are down with man power. But I see the sales they are making; too many sales people, so why can't there be more support* people too? Get what I mean...that's why I think your anger is justified. I tend to trouble-shoot myself while waiting for the 'solution' to come. Tell me about it...

Hi carolbee, You are such a clever girl to sort it out by yourself, I can't understand why these computer employee couldn't help you, when my computer was down I couldn't do anything as I don't understand it but it was on;y the wireless connector became disconnected I didn't know what happened and I was pulling my hair out. My husband fixed it and told me I disconnected it by acciendent, it only took him a few seconds, to fix it (Duhhh!) Tamara

That is the sad part on having support teams in an internet Connection Service, not every one has good experience or neither has experience using the internet connection , just basically being taught on how to do this and that with a script. my friend who once's an agent for that kind of account here in the Philippines told me that not every one is getting the help they deserve because not all agents had the experience of having such problem, only a few ones..

Most support teams like AOL have to go by a sertain set of questions set out for them on thier computer. If your problem isnt on thier screen then they just take you round in circles untill you hang up or your phone bill rockets. AOL's support team are useless people, i have been with AOL for 6 years now and i have never had any of my problems sorted by them i have had to go to a local PC repair shop to find the solution and some of the time it has costed by a fortune. In summing up yea they are totally useless.