Retail common sense

To be honest I too would be a little be confused if I was waiting to be served and there was nobody behind the till but there was a store worker nearby who did not come to serve me. I would not get an attitude but if I was waiting for a while I would ask if you could serve me as I was sick of waiting around, or I would just walk out of the store. I do not know every stores workers policy and outfits so I do not think this is that big of an issue in the above circumstances. In the case of it being very clear then people should use some common sense.

Hi Wvgal, I know what you mean, I used to work retail for a short time, and it can be very frustrating with some customers expecting you to bow and scrape to them. I heard on the radio recently that a lot of people in the U.S. for instance, have gotten this 'entitlement mentality', where others should bend over for them. If a customer catches wind that you work there, you are subject to all kinds of misappropriation, lol. Hang in there kiddo!

Ungh... The only thing I hate as much as I hate fast food... is retail, because some people push the envelope and just go overboard. Many shoppers just assume that everyone is trained to do everything and that everyone is allowed to do whatever they want. Oddly enough, I enjoyed working the RETURN counter so much more enjoyable than actually working a cash register. The last two jobs I had, I worked ONLY register, never the floor and people expected for me to know everything about everything. To make it worse, I had one of those stupid management teams that would tell you one thing, but change it when a customer had a problem with something and make the cashiers look like the jerks. Most of the time if I had a line of customers or several things going on while I had to answer the phone I'd just say Hi Ma'am Im sorry but Ill be with you in a moment. And if they were still waiting a couple of minutes later, Maam Im sorry about your wait it'll be just another moment. That usually made people feel important. I also hate companies that have the Customer IS always right mentality, because many customers then believe that they can treat employees however they like. I was actually told once (even though I was making more than most of the factory workers in the area) that if the only job I could find, that I must be a lazy sloth and didn't deserve to make money at all - I honestly have no idea what prompted the man to say that either. I also got a LOT of crap from people about race and about being hard of hearing. I once thought about writing a book about how to get a better shopping experience by being a smarter consumer. I wonder if it could sell big!

They are not losing common sense. Maybe they just don't know and don't understand the situation. Have patience and maintain a positive pleasing attitude. Treat every person with compassion, just like our Lord Jesus treat us with love and care. Soon, you will be surprised you are receiving bountiful blessings from the Lord because of your kindness.

I hear ya on the common sense being gone. I work retail. Been in my store 2 years. I've been through it all. I've had customers yell at me, throw things at me, and so on. It's usually over things I can't control. I can't change the corporate policy. I won't break it or I'll lose my job. And sometimes because of that, my customers get really mad. Many people get an attitude rather quickly too. It's very hard to be nice and explain yourself when someone you just met is yelling at you. You want to defend yourself but you don't want to get in trouble. I'm mean it, I've had newspapers, books, yarn, and even a shopping basket tossed at me because I couldn't use a coupon on something. Man it's just a coupon and I'm a human being with feelings! It's frustrating, I know. Many of our customers think they are queens and kings of the world and that I should do everything in my power to serve them. Now at least not all customers are that way and you have to remember that. I have quite a few good customers who come in regularly and are very nice. Some even bring us cookies! Not everyone is so selfish or demanding. But it seems all it takes is one grumpy customer to ruin the day huh?