who do you blame?

I always try to leave what I think they deserve, if I think they've done a fabulous job, then I'll leave more. I know its not always the servers fault if something goes wrong, it usually is the cooks fault. I always try to listen to what the server says, and I make my decision then. I don't think it was fair that you didn't get a tip, when it wasn't your fault, most people don't understand and they think they're always right and they don't want to listen to what you have to say. My sister used to be a waitress, so I know how it is, she always used to tell me about people who don't tip, I also realized that waiters and waitresses don't get paid much, most of their pay comes from tips, so I always try to do it.

I recently heard a radio program John Tesh to be exact where they said that even with bad service you should tip 10%...also most people don't know that waitresses have to claim and pay taxes on their tips! I think most people have a tendency to blame the middle man...in this case you...hopefully next time they will be more understanding.

We had this happen just the other night, it was not the waitress' fault, it was the cooks. We had good service and she was very polite and apologized for the incident (which wasn't her fault). She was left a good tip. It's not hard to figure out who is at fault in a situation like this, the food not cooked to order. The manager even took the meal off our bill, since it had to be sent back and redone. However, I don't have a problem not leaving a tip when the service is terrible or the waitress is rude.

If i get good service i leave a tip if i don't get good service i don't. U shouldn't have been slighted for the cooks incompetence. I would talk to my maanager about that cook.I think he needs jerking up for that to start with. wouldn't think that would be good for the restaurant's buisness at all either. People do not taketheir jobs seriouly like they should.

hi, i am so sorry that you didn't get your tip from that particular customer.but you sometimes get treatment for other's mistakes in life as well. so all my sympathy is towards you.i am glad that you have a reasonable thinking about analysing whose fault it was.but you know in this world not all people are like you.most of the people are always look out for the smart way to save money and skip through the back door.i hope the next time the same customer won't come to dine at your restaurant, for either of the reasons(food isn't good here,i didn't paid the waitress the deserving tip)bad days at work do count as another pay day at work.so keep enjoying what you are doing without even caring about the tips. well, after all your boss is paying you for your support and services there ...

Hi friend, It is fact that front -line executive/workers have to feel burnt of what is happening at back end. Its is their fate accomplie. Now regarding your case, cook will never bother, because you are not sharing your tip with him/her. Just out of box idea, if you want you can try, tell the cook you will share 25% of tips received with them, for their contribution as, "they cooked well" and that helped you in getting tip. If you try this, i am sure cook will never mess up your order. Want to give atry! As regards giving tips, tips are given by customer when he/she is happy with overall packaged service, including your courteous behaviour, delivery of service with smile, the quality of food served, the environment of the restaurant etc. As far as I am convcerned, i always give fix % of bill as tip, considering expactaion of serving staff. Happy myLotting

I am seeing you as part of a team. You are in the end link near the customer. The good name to your establishment comes not only through your service but also due to the whole chain of people from yourself up to the management contribute . Let me give you an example. A man starts climbing a mountain. He used a strong chain which is hooked to the highest point and he holds the other end and claims up. suddenly he fell down.The chain that he was holding was strong enough to support his weight But that was not enough. Each and every link in that chain was supposed to support his weight. There was one bad link in that chain that failed. The result is the failure to the climber. Your case is exactly the same The customer is the end point of your chain. The fault of any one in your establishment is transmitted to him. It is not fair on your part to blame the customer for not giving you tip. You have to set your house right.Then the result will be automatic. You are the best person to see the food quality is improved.Talk to the cook or the manager to improve the quality of food. The tip that you may receive from the customer must be pooled together and shared by all workers involved. Then all will have the interest to make the quality good.Talk to your fellow waiters and implement this .Best of luck...!

giving tip over here is not mandatory and to be honest with you, i hardly give tip to the waitress unless if i am really happy with their service... and i know the fact that they are already paid for their salary by their employers... so i don't feel guilty at all for not giving tips... but if i receive an exceptionally good service, then i will definitely leave a tip just to show my appreciation for their efforts... and unfortunately, the waitress always get the blame even though it is the cook's fault because they are on the front-end line facing the customers... take care and have a nice day...

hi messageme why on earth when you go to a nice restaurant do not they pay waitresses a decent wage, I never got tipped when I worked first sa a nurses aide then as a page. we got a living wage, not huge but it was better than having to live off tips. they charge us an arm and leg for most meals then we have to add in the tip, makes it hard for some of us to afford to eat out, I do not like tipping as i do think it just encourages restaurants to underpay their help.but i will tip for good service but not for lousy service.

I've never been a waitress but I do understand about how they make money and always leave a tip. If the service was terrible, I'll leave a tiny tip. If the service was great, I leave a large tip. I've never decided on what to tip if the meal wasn't right because I know it's not the waitress' fault. If I'm decidedly unhappy with the meal, I'll make sure to leave a comment about it but, if the waitress was good, she'll still get a good tip. Actually, in my entire life I've only come across one waitress who got a small tip from me. She definitely had an attitutde problem and didn't seem to care who noticed. I know that sometimes it's hard to put on a cheery face if something is bad in your personal life but, when you deal with the public, you should always put on a happy face, no matter how hard it is. I have worked with the public before and walked into this job that the previous employee had totally screwed up. Because she screwed it up so badly, I had to deal with several VERY unhappy people. But, I did it as gracefully as I could and never let these people know that I was very upset, especially when they were yelling at me. They eventually appreciated my attitude, once I straightened everything out. (I was working as camp secretary for the Boy Scouts of America and the previous secretary had double- or triple-booked some campsites. It was a total mess!)

I used to work in the customer service industry until a month ago, and I'm sorry to say that it's usually not really a question of who messed up what, but rather what creates an impact on the customer is the overall service provided by the company. Though it's sad to note that people in the front line (i.e. the servers/call center agents/cashiers) usually get the blame, we really can't blame the customer as well. They expect to get the service that they pay for. Though reading your issue carefully, I know you were not at fault. It's just unfortunate that it happened. :(

It was the cook who messed up, so it wasn't your fault at all, but If I were the customer I won't leave a tip too..cos, I got a very poor service. So, I think you should blame the cook, he's the responsible for you not to get a tip.. tell the cook next time be careful and be attentive to his/her work so that you can give the customer's satisfaction.

I know it sounds bad to say this, but usually in a restaurant or fast food chain, it doesn't matter if you're serving fast or if the cook is cooking slow. You all are the representation of your establishment. You can probably serve the food in seconds from the time the food is cooked, but if the cook messes up, then your presentation is also messed up. Since you're a waitress, you know where people are coming from when you receive some kind of bad service in a food place. But not all people will see that, and for them, 1 person's fault is everyone's fault. No matter how complete you take the order down, if it takes long to be served, you will be the one yelled at by the customers. You'll have to have a word with your cook. Maybe the customer doesn't deal with the cook, but you definitely can. But since you brought this up, I'll make sure next time I go out to eat, I'll pay more attention to what's going on. Thanks for opening my eyes about this one. :) Hope everything else works out fine where you're working.

Well it wasn't your fault, of course but you see you depend on his "performance". All in all the customer always has a right. The customer just expects excellence and I think perceive the whole place as one entity. I do not blame people for no reason, but if my food is messed up, like in your case, I wouldn't blame you. I'd just talk to the manager about this. You just serve food, you do not do it all, so it's senseless to be blamed for this. However you shouldn't expect tip from clients who are dissatisfied.. In the end people are so different and you can't expect everyone to be all understanding and good. Cheer up and don't think so much about it..

I honestly have to say I've never thought of it this way and I usually put across my complaints to the waiter and never realize that it could be the cook's fault. If it's really bad and the waiter is rude too, then we ask for the manager. I don't remember ever not giving the tip even when we have been unhappy...but it's quite possible that my husband didn't pay a tip when he is upset or left a smaller amount than we would have paid if the service was good. Having said this...I've worked as a teacher and often we have had to take the brunt for the management's faults. We can't tell the parents that the management messed up the books' order or that they said we couldn't do what was promised. We have to face the parents and sometimes tweak the truth too..and often face very very upset parents.