Have you ever had to deal with unreasonable customers or people?

I've had numerous jobs where I dealt with customers and the public. I worked in both retail and the restaurant field. it's not always an easy task. You have to learn a little tact and discipline along the way. Treat people as you would like to be treated. This usually works for the best. If you think someone is being unreasonable, try to put yourself in their shoes. A sharp mind will find a solution to benefit everyone.

In the line of work I do, I run into unreasonable people every day. I am a nurse. For some reason, family members think that they have come to a hotel when they come to the hospital. Things that they would otherwise do for themselves, (if they can) they no longer do while in the hospital. Now, I do not mind getting the patient what ever they need, but I draw the line with rude family members thinking that their loved ones are the only people in the hospital. I can not devote myself to just one patient and their every need. I wish that people would realize this and cut the nurses some slack.

It is really good to just deal it with a smile. On your case, it is better that it happened that way coz when the waiter or waitress is the one who is unreasonable, then it would be the worst. As the rules says, customers is always right although sometimes we know that they are wrong. I experienced one case where the waiter is wrong this time. When I woke up in a resort, I went to the dining place for breakfast and ask a waiter for the free food. Suddenly he asked me if I am with the guys in the other group. I said yes but I just prefer to be alone that time. My friend sat next to me and also ordered some food (he is the vice president of our school organization that managed our trip). The waiter confronted us about what the other group did. He said that someone said some bad words towards him and explained that they are not prepared for making sao many breakfast coz there are many customers. I was confused coz we are only about 10 guys requesting for food and no one else is eating. And it is 9am in the morning, it is already considered as late breakfast so how can they not be prepared, right? He said that we have a wonderful organization but we should control the members attitude and so on. I sided with the waiter but conducted an investigation myself coz the waiter's explanation is fishy and somewhat offensive. I ask the officers, the guy who did say bad words and the other people in the group separately that day and found out that the day we came there, (at night, around 7pm) our president and professors already ordered food for all of us and it should be ready for breakfast. It should be all ready when the sun is up like they usually do. I also found out that the guy said "what the f*ck" and he is not talking to the waiter that time. He is talking to his friend with the statement "what the f*ck. I waited for 1 and a half already and still, the food isn't ready" and that what the other people heard. Another thing is that the waiter is just an ordinary waiter trying to confront us. The conclusion is, that waiter guy has some guts to release those kind of words if he shouldn't. I know that we are younger than him but he cannot fool us. It is really better if he just smiled and never explained that way like you did

That's really awful. You know what makes it even worse is when they yell at you in front of so many other people, and then you feel so humiliated. I worked as a cashier in a fast food restaurant here in the Philippines. Although I only stayed there for a month, I had my experiences of unreasonable customers, but thank God I never had one that's as bad as what you had. I only received really bad glares and have been asked, "Are you a new cashier?". I just giggled and said yes. But inside I was hurt by what she said and the way she said it, giving me a very penetrating glare, was kinda rude. However she was right that my clumsiness was due to the fact that I was new. Anyway, one day the restaurant celebrated its anniversary, and as part of it, customers would be receiving free balloons if they purchased a meal worth P150 (if my memory serves me well). The balloons were just balloons and they had no sticks with them. This woman told me that she wanted it with a stick. I told her that we didn't have sticks for the free balloons but she kept insisting that she wanted a stick because the balloon would be for her son (good thing she wasn't yelling). It took me about ten minutes (LOL) looking for a stick and asking the other cashiers what to do. I just told her that we really didn't have what she was looking for so she finally gave up. The other customer complaints were due to my fault, LOL. I was a really clumsy and slow-paced cashier.

Unfortunately Ive had lots of experiences like this, any job with customers I think you will always get this, Ive been shouted at, called everything nasty you can think of, I just always try to stay calm and keep smiling, it bugs them more when they are shouting and you just stand there smiling! Hope you get some nicer customers soon!

Yes, of course. Being a waitress, you run into many different characters. Once this man turned to me and pulled out his glass eye. He was trying to shock me. Waitressing was the worst career I could have ever chose. It killed my back, and you definately don't get enough pay for that hard job.