have you hung up on a customer?

Hi, Nice topic you have started in Mylot here. My previous two jobs were in call centre at the bank. I was handling all the incoming calls from banking and credit card products. It is not an easy job,pretty stressful,but quite challenging. I will face different kind of customer everyday,not face to face,but through the phone. The most important is that I am handling with different level of persons and I have to adapt myself well in order to handle the customers' enquiries. I still remembered well during my first time on job-training taking customer's call, I was so nervous and almost speechless,but I always have to stay calm and answer the customer confidently. Sometimes,I have to handle nasty and unreasonable customers.That is the hatest part being a call centre officer. However,no matter how nasty is the customer, I still have to stay calm and patiently handle the customer complain and reply back to customer to make them satisfy with my service.Or else I will get a complain against me. Always bear in mind, never hung up customer call ,no matter how difficult to handle that particular customer. All the calls in call centre are recorded and if the customer is going to make a complain,that particular call can be traced up. Working in call centre has to be on shift,be it , weekend or public holiday, I still have top work. But frankly speaking, the pay offered is pretty good with the benefits given to me. Bear in mind : never fight back with customers and always smile when taking customer's call,then our day will be brighten up too.

tried it because i cant understand him and the voice is too soft.

yes. I have hung up a few times. Whenever someone starts to curse I let them know they cannot speak like that. If they continue I hang up on them.No one should have to listen to that.

i never really hang up or drop a call... i usually answer and attend to all of the costumers i will get.. but i admit that there have been a lot of times that costumers get on my nerve.. sometimes i understand that we consumers can get frustrated.. but its just that no matter how you explain they never listen and thinking they know everything.. anyway, my first dropped call happened when my friend pushed the button.. i had an irate customer that time.. he never listen and i have been explaining over and over again... hahaha.. my friend got irritated too coz it was supposed to be our break and im on a long call.. he pushed the button.. i got a little mad at him though, coz i dont really hang up on customers and it was the first time..

I'm not actually a call center back then when I first tried to hang up a customer. I was an encoder to an insurance company when my telephone rung and it was once of our policy holder. It is break time only 4 available customer support is available but all of them is busy and the client accidentally dialed my local number. I already informed the client to call the other trunk line but she kept saying that I should assist her since I'm already talking to her I told her I'm not a customer service but she keep insisting and even asked for the manager's. She's irritated so I just hang up the phone but a minute later she called again and now she is even more irritated than before she already questioned are policy and the way we treated our customer. The client had file a customer complaint and an investigation has been grant and I was proven not guilty since I don't have any idea of her concern and I just did the right thing but she insist. Then a Memo was released that regarding that incident.