When the restaurant gets your order incorrectly, do you say something?

Hi, I have never been in such a situation. It sounds horrible and totally unprofessional. You did the right thing, however. It just wasn't worth it. A few years ago, I had gone to this Pizza shop. We order a low priced medium sized pizza and a few minutes later, the waiter came up with a very high priced large pizza with special topping and cheese. When he understood the mistake, the manager of the shop came down to our table and asked us to enjoy that pizza and pay for the one we had ordered. It was a very lucky day for us and the Pizza was fantastic.

i have never got in to this kind of situation but if i get in ti this kind of situation i would ignore it because the situation get worst when we start arguing.

That is a bit extreme and the cook in no way has any right to feel ashamed or angry as you never insulted the food but asked for something on the side that is not made there. I would have walked out the restaurant but thats just me and not being allowed to have any bully or abuse. If the cook keeps that up the restaurant is going to suffer and lose its loyal customers.

If i meet that situation,i think that i will say something about the servant of the restaurant.The wrong order is not suitable for me,i don't like the dishes which is not suitable for me

so far, i cant remember any that me and my boyfriend had encounter this kind of situation. but if this would be happened to us, better to talk with the server that something in our other they had missed. saying it nicely would not lead you in a negative circumstances. and if the server, make face or made you mad, much better to talk with the manager of the restaurant. although, we are not being rude, but since we came there to be satisfied, so its their responsible to make us satisfied and we pay for what we eat and the service they give to us. :)

If the restaurant gets something wrong I usually say something, but I try no to make them feel bad. Like in your situation I might have said, 'oh, I forgot to ask for sour cream.' If I order a meal with a specific change, no beans or something, and they make a mistake then I will say something. But I usually try to make it so that they don't feel bad.

You know, I totally don't say anything. Because, I worked in a restaurant before, and I have seen what people do "behind the scenes" and I get scared that they will do something to my food too. The other day, I was at IHOP, and my hashbrowns were so gross, because they had this "meaty" flavor, like they cooked them over the side of the grill that was for the meat, and not the potatoes (I was going to gag). But, I just said a prayer and ate. :( On the other hand, usually when I go out with my family (back home), they always speak up, and don't let their food come out awful. I don't know if that is a good thing, but sometimes, I wish that I would speak up, because I always leave a decent tip.

weird! you didn't ask for them to re-do the meal and yet they cussed at you I would leave the restaurant immediately and not paying let them eat that re-done meal I have a business too, and sometimes I do things they didn't ask just as extra, but I never got angry at customers if it's my own doing what the he ck

I guess it depends on my mood and on how different my order was from the one served. This just happened to me this morning. We went to Burger King and I ordered a pizza flavored pair of small burgers, but instead got the barbeque flavor. I didn't bother saying anything. But when we were in Hong Kong we were served a totally different meal than we ordered and it wasn't just a case of language barrier because we noticed that the waitress wasn't really paying attention when we were ordering and pointing to the menu list what we want to order.

Mmmm sour cream and fries... My mouth is starting to water :) I don't know why the cook started yelling because of something as trivial as that. Maybe a miscommunication?

Whenever they got my order wrong, i just tell them that they had it wrong. It's wrong if they're gonna get angry at you cuz they're the ones who messed up in the first place, let alone highlighting the saying 'the customer is always right'.

I will not ignore it as if I ordered it a certain way I expect it to come that way. I do not understand why they get upset as it was asked for correctly. I kindly explain that my order is wrong and if they get upset I do like you and never return. Thankfully I have had no problems in getting my orders recorrected.

Just be assertive in what you do, people sometimes do makes mistakes, so we are. What is important is that you've been served well, and that they rectified their mistakes.

we'll it happened to me couple of times or something. i just told the waiter nicely in a non-provocative manner. he he he. nobody's perfect you know. i'm a very understanding person. he he he.

In that situation I would just ask the wait person for some sour cream. In many restaurants they are responsible for the garnishes like that for the plate. Maybe he was mad at the waiter for forgetting and was swearing at him. I do not think it should have been such a big deal People forget things and it is not a very big deal to just go get some sour cream, or sugar for the tea, or for hot sauce. It sounds like it got blown out of proportion. If you like the food and go there regularly, I would go back at least one more time to see if it is better next time.

If it isn't a huge mistake, i might be willing to let it pass. My late husband was not as generous. If there was anything wrong with his restaurant order, he would say something until he was happy. He didn't care if he had to send his meal back three or four times. If his meal was not what he wanted, he was not afraid to voice his opinion.

Of course, I say something. I would probably look for the manager and make a report if the cook gives me that look. That restaurant is obviously giving poor service to its customers. Management should be told to improve everything. Not saying anything will only make matters worst.

Well at the end of the day, whether the order was wrong or right, we still have to pay for it. So if my order was wrong then I would definitely be honest about it to the staff. There was one time that I ordered my favourite food but I was served something else. Far different than what I ordered, I was thinking it was probably for another table who knows. So I told the staff that it was a wrong one and I'm not going to pay for what I did not order. So they took the food back to the kitchen and I got the right one after that. Thanks for sharing and have a nice day

It depends on what they mess up. if it is something small and I will still eat it, I do not bother. If it is something big, like the completely wrong meal then I speak up. i know how crazy serving can be.

"The customer is always right. " You have the right to complain because I believe the dish that you order has to have sour cream and without it, it wouldnt be the same am I right? They dont have the right to do things like that because you are the customer. If I wear you, I'll go straight to them and ask them what they are saying and defend myself! Or better else I'll leave because the thing that they have served is not what Im asking for! People do that and we have experienced doing that a lot of times!