i don't mean to sound rude but.......

wow!!! as i have said in previous post, i put a smile on for everyone that comes up to me, i have been told by countless people how nice and sweet i am to them, when i hear the same joke a hundred times in one day, i still look at them and smile and giggle a little bit, i do try to make them feel comfortable, that doesn't mean i sly at them, give them stupid looks, be rude to them, especially if there is a patient that visits often, we make a special effort to talk to them, make conversation with them while their registering, we know they don't want to be here, we're not dumb. And as i as said in previous post as well there is not one person out there that loves every aspect of their job, and i for one love my job, but there are a couple aspects i don't like, but i grin and bare it cause over all i love my job and everyone i work with knows it. So do not look down on me because some days i need to let it out, when i have went out of my way to help the patient get where they need to go, when i bring the patient to their bed, when i wheel them around in wheelchairs cause they find it hard to walk, when i call all over town trying to find out where they are suppose to be seeing the doctor to. So you wanna call me rude for complaining about the smallest part of my stressful job...go ahead, i know i'm not rude, everyone that knows me know i'm far from rude, so go ahead and judge me for this one post.

@ FallenGurl... if you read what you wrote in your original post you have to admit that you do sound like a very rude and hateful person. In what you have said here, in this post, you don't sound so bad. My daughter has worked in customer care for 17 years and I will tell you that I have NEVER heard her say such things as you said above. She has always worked in large major companies in very high volume call centers. She has worked on the phones speaking directly to customers and in the positions of excelerated problem solver, and in the position of retraining people that don't quite measure up as a customer care agent. She has had very stressful days and she still puts the customer first. She will come home sometimes and tell me about some of the people she has come in contact with. Some are very upset when they call and it's her job to find out what the problem is and help them solve it. She has had customers ask her to pray for them because they are having some difficult problems in their lives, and they can feel, even over the phone, that she is a caring person that is there to help them. That's what customer care is about. I'm sure you have people come through every day that are overwhelmed by whatever they are going through. You are a vital point of contact for them. You are the first person they see to send them on their way through whatever process they are begining. Sure, they may not have read the signs, they may not have been ready with everything you require of them, but, cut them some slack, they are dealing with some things that may have them completely off track. And, trust me, they will pick up on your attitude right away. It sounds like in this post that you are a very caring person. If we had read something like this to begin with we would not have thought you were such a rude person. If we have misjudged you, I apologize, for myself. But you have to admit, we didn't have much to go on considering what we were presented with.

For one, i don't hate my job, i actually love my job, but that doesn't mean i love every aspect of it. two, the patients isn't the one paying my check, i work with one of the biggest companies here where i live, so the patients def isn't paying my check. when they come in, they are paying to see the doctor, not us who just register them to see the doctor. After dealing with these people for so long makes you appreciate what other people in customer service have to deal with, so when i'm the customer, i don't be a pain the in a** for the person serving me. i go in and get out without causing a problem. If i got a problem it's cause they did something wrong, where then i tell them and it gets fixed.

so you mean to tell me where ever you work you enjoy every little aspect of your job?? no matter how much these people get to me, i put a smile on and make them feel comfortable, every now and then someone will notice i'm not happy, but i assure them i have a headache, so excuse me if i put on a happy face for everyone and just need to let loose once in a while, it's not you who i'm dealing with, so why should you make this personal, i'm making conversation with people here, i'm not pointing fingers at any one person, i'm talking about the general public, like you dont have issues with the public.....

i agree, we have signs up of what the patients need to register for, directions of where they need to go, we even have a person hired to meet each person that comes in and makes sure they know where to go and what to do, and when they get up to us, they still ask everything they were already told and what they could of read. I've had a patient come up to me and call me rude one day, and i'm not a rude person. This man walks up to me when i wasn't ready for me, threw this appointment letter at me, i asked him for his cards, and he pretty much threw them at me as well, when i was reviewing his information he kept asking questions of why i needed it, and so i told him and he called me rude. i made up for it the next day, i had 2 patients call me pleasant lol