How do you deal with those people with low knowledge of the internet?

You're not alone. I can feel you! I was also an internet cafe attendant before.. and those "oldies" always asks help while the younger ones do their own thing.. But what can I do but to extend my patience to them!

Sometimes, it's quite hard to talk about internet stuff with people who doesn't have knowledge about it. I try to use terms that are easy to understand and I would just omit those complicated stuff because I don't want to explain it. It's pretty interesting how children are more knowledgable than people older than them. I don't believe that those older than children are either lazy or stupid. During the "older" times, most people did not grow up with computers at home and most internet stuff were not accessible or is in any way similar to the sites today. But today, children can easily go use and explore the internet because it's very accessible. Social networking sites become a hype that it makes children want to try those stuff at an early age. Being young, their brains are like sponges able to absorb information quickly. As for other "older" people, they may not have grown up with computers and are afraid they might break something. We have an internet cafe inside the school and my friends and I go there often. I usually end up teaching them how to use some of the programs or even do much of the stuff myself. It's all right for me to help them (well, they're my friends ). But then again, I started using the computer when I was like 7 and my college friends didn't grow up having a computer at home or if they had, they had one when they were already in their late teens. My mom doesn't know how to use the computer. When Skype became available, we had to teach her how to turn on the computer and open Skype, then shut down the computer afterwards. She needs Skype to talk to my aunt overseas for free. But when there are other programs and something happens like a command prompt something, she just doesn't know what to do and she needs to call us. Other times, she'll just ask over and over about how to turn on and shut down the computer.

I handle them very gently, I used to give them answers of that questions only who they ask. Otherwise I will not tell anyother thing.

Yes oldpeople have to be patient because they fear technology and hence they sometime take long time to get use with the keyboard armoured technology and such . Sometimes it is they falling eyesight and also bad hearing effect they learning curve and such .

As owner of the internet business you should extend some help to older customer who are not computer literate like the three kids,(service is the name of the game) if you are patient and kind to these older customer they will keep on coming to your internet shop because they are satisfied with your service and feel welcome in your shop, and remember its the older customer who has the capacity to pay long hours of internet charge, and as you go along helping them learned to explore the internet and how to work on it, they will be your loyal customers.

Have you ever heard that Power of Knowledge has been doubling twice per year since 1980? What our generations to year know is taking the new generation days to know. Don't be surprised about the savyness of those young girls command of the internet, it is just to beginning.

A person who has a very technical skill on computer should deal with these people depending on their skills. I remember when I was working in the call center. Customers are calling for technical assistance. Some customers are very techie who are harder to handle since they know more than I do. But some know really nothing. They dont even know what an RJ45 cable is, or a USB port. As a way to communicate with them according to their technical skill, I describe parts of a computer in layman's term and I dont use very technical words that will make them ask so much questions. For example, I describe Rj-45 cable as a telephone wire( more imaginable because they get scared to hear two letters and number that look to them very strange.)

Lets face the fact that the younger kids especially 9 years old were born into the computer world. When I started with computers they did not have the technology they do now. Things that used to take time before take seconds to do now. I bought my first computer back in 1994 and believe me, the internet was prehistoric compared to the way it is now. There are so many things going on today as well new things coming out and all the advancements. Some older people were not born with a computer in their hands. So don't put them down for not knowing certain things. Kids today are smarter then years ago because of computers.

I try to explain how to do programs and what they do. I explain in many ways but for the most part i talk to the person and kinda get there personality so i can explain it to them in a way they would really understand it. Lets be honest if they are young adults i would not talk to them like they are kids or talk down to them. If i can i try to teach ppl that want to learn just rember the more you know the smarter you are...Atleast that is mytocents