The ATM declined the transaction but the amount got debited!

I had this exact same issue happen to me a month ago. I contacted my bank via their online service, and was able to dispute the charge. They issued me a temporary credit in the amount of the dispute, and then investigated my claim. They found an error in the machine I was using and made my credit permanent. I kept the receipts from the machine, and I suggest you do the same. I never needed them as their investigative process did not require them, but just in case you have to prove your point. I hope it all works out for you!

We have an ATM at the store where I work and I've only seen that happen once. The ATM keeps a record of all transactions. If you go back to the ATM where the withdrawl was made then someone should be able to help you prove to your bank that the money was never recieved. I'm guessing that what happened was that your bank approved the withdrawl but the ATM itself declined it possibly because the ATM was out of cash. In that case, your bank should quickly get an automatic notice from the ATM that the transaction did not go through and then credit your account. Usually these things correct themselves within 24 hours. If not, just go back to the ATM and talk to the person in charge.

Hi Mimpi! It is really upsetting that you had to face this kind of problem. It someimes happens due to satellite link problems as ATM are connected to satellite/computers. As you have made the compliment, the matter would be resolved soon and your amount will be credited within 15 days. You also need to contact your concerned branch to apprise them of this incident. I have not faced this kind of problem but some of my friends faced this kind of unpleasant situation. Have some patience, you will get your money back. Good night/day.

I have had a declined amount debited once but a few minutes later the amount was automatically credited again. You should take another statement and see if the amount has been reversed. Sometimes this happens. I have not heard of anyone loosing the amount of a declined transaction as yet. Hope you get your money.

hi mimpi Atm can goof as people are working behind all that. I once deposited a one hundred dollar bill I had got as a Christmas gift. the person put down 10.oo so I had to phone Bank of America explain the error and fill out a complaint form. it took six weeks to correct the error put I got the other 90 dollars returned to my account but it did take some time.I only hoped the teller with that kind of error in math did get fired. Yes they do make errors as they are humans and no human being is completely perfect not even bank tellers. lol.

Wow ,that is another first time issue from atm .I heard people that,and i was wondering at first why something they are troubled about.. so now, i have the an idea and i can relate the other people i saw in atm place while i am going to withdraw it before ,they said that they are withdrawing money they receipt came out but no money..So that time there is no day open for bank but they just talk the guard...What is wrong with it?Is there any scam behind of it?

I faced a similar problem a few months ago with my debit card. Honestly, It got me all worked up. I made the call to the customer care center and they took the complaint and got it rectified in 3-4 days times. A colleague of mine reported the same problem a few days later and I guided him through the same process. One of the glitches with technology I suppose. Good thing you registered the issue with your bank. Give it a few days, I'm sure they will resolve it.

That must have been very scary for you. I traveled to Cape Town the years before last. I wanted to take out 200 Rand from my bank account using my ATM Card. I knew mugging often occurs so therefore I used an ATM in a shop that I was familiar with back home. I got an advice slip but no money so that really upset me. I went and told one of the shop assistants. He kindly took me over to the bank but it was closed. He told them about my situation and they kindly let me in. They were able to get me 200 Rand and explain that my bank card hadn't been charged the time I was in the shop. I will always tell my banks that I am away in such and such country otherwise due to it being South Africa they might have thought it was fraud.

Hi mimpi, I can understand your frustration. It happens sometimes. It has happened to me a few times before, but not recently. Every time the money gets credited back to my account, though it does take sometime. The bank usually says within 7-10 days, but they mean working days, so 7-10 days usually comes to 15 days. It is good that you have the printed receipt. The bank can trace the transaction easily with the transaction number written on your ATM slip. Like other member said, sometimes it gets credited back straightaway. So check your balance once again.

For starters you did the right thing by both keeping the receipt, and calling customer service. Most banks will reverse the charges although sometimes you have to call a few times and show the decline receipt to prove that your transaction was declined. One thing that you can do is before you go in and withdraw money is to check your account balance. If there is enough then you can withdraw. Now if there is enough and the atm still declines your transaction then call your bank. Because there might be some earlier transactions that had not gone through yet so they put your money on hold.

Hi mimpi, Obviously this happened in many places coz they're all machines. At leas, you're alert about it. Hope everything's fine in the end. :)

I do experienced the same thing.Some amount debited in my ATM without any cash out.I call my bank and eventually 2 or 3 days after I got it back.Thanks to their immediate and accurate action in my concern.

hello there.. i have worked as a retail banker for JP Morgan and Chase and i hear these kinds of complaints everytime. i agree with some of the people here that the error could be yours or the machine itself. most of the time there are glitches with the system that causes this kind of error. or maybe the system is updating which happens over the weekend. best thing to do here is for you to file a complaint (ehich you already did), be patient to wait until the next business day and last but not least, the most important thing is to check if it got credited back to your account. if it didn't, just call customer service back again i am sure retail bankers will be happy to attend to your concern.

the same incident happened to me 3 months back.anyway they debited the money back to my account within 2 weeks.i think for debiting the money back to our account ,we want to fill up a form in india.i really dont know what procedure follows by other countries

I haven't faced any such issues so far. These sometimes do happen due to minor technical inconsistencies. The best security measure we can adopt is to preserve the receipt of all the transactions atleast for a month's time or until the time we are sure the transaction is valid. I appreciate the way you responded after getting the message. Good that you had the declined transaction slip. Wish your money gets reversed soon.!

It happen quite often nowadays among banks, may be this is part of the tactics for the banking industry to hit on unsuspecting account holders to keep pace with their annual billion dollar profit amid this economic downturn. I am glad you did keep your declined receipt handy, so now the bank teller can't debit you and claim you actually withdrawn the money from the ATM