How is this MY FAULT?!?!?

Tweet

Hello, my myLot friends. Two days ago I was online to place some pay-as-you-go international time in my phone. I had the required amount, and went to click on the tab to buy, when I got this message, "International Calling Coming Soon". I was confused to say the least. Just two days prier, I placed $20 on my phone and was able to talk to my girl friend in the Philippines. Seeing that I could not go any further, I decided to call my provider to see what the problem was. The lady told me that it was no longer an option, and I would have to buy the $60 unlimited international calling card. She took me through the process, and discovered an error. The program told me that my girl friends number was not valid. I told the lady and she said that it was normal, and to go ahead and purchase the $60 plan. I asked her if she was sure, because it came up as invalid, and she assured me that I would be able to call. I went ahead and made the purchase, believing the lady. After all, she works for the phone company I use. The next day, I tried to call, and the message was, "The number you have entered is invalid". Confused, I tried it again, just to make sure I dialed the correct number. It was, but I received the same message. Upset now, I called the company and told them the problem. They told me that I was not able to call the Philippines using this plan. I was very upset, and asked them to refund my money, or turn it over to pay-as-you-go. They told me that "unfortunately" they could not, and it would take 30 days to receive a refund. I was irate at this point and yelling, telling them that it took me 25 seconds to send them the money, but I have to wait 30 days!!! The woman obviously lied to me, so I demand some form of compensation. I was not about to pay another dime for time. Then they accused me of being careless, and said that I should have checked the number before the purchase. That was where I lost my temper and told the lady that "the individual who lied to me about the time should take responsibility and fix this!!!" Yet, they call me irresponsible? Wow!!! I hope you all never have to worry about this with Straight Talk. Have any of you had this experience where the company made a mistake and told you it was "unfortunate"? Or worse, you believed someone who worked for the company, and later was told that you may be the one to blame? Thank you all for all of your comments. BTW, I now HATE the word "UNFORTUNATE"...