How do you act at the customer care agent who try to help you ?

I get annoyed when the agent I was talking to seems not helpful. There are few of them who acts like they don't care at all and don;t want you to talk. Just listen and they will hang up. Who will not get annoyed with that? I do understand most who actually tried to help but got no choice as they were only taking notes of our technical issues or whatever issues for them to forward to the right department.

I worked many years in a job where customer service was important. I have found if I followw the golden rule and do to others as I wish they would treat me. So I make a challenge to myself, no matter how brisk or upset the other person is I will accept most of the blame, I will be understanding and sincere with my treatment of them, even if they represent the product that I have a problem with. I can honestly say that when I have had to return something or even feel that I have been cheated things have always worked out for me. I want us both to come out of the situation feeling kindly.

I have been working with telecom for years and I can say that I have encountered different kinds of customers. Some are rude, some are nice and some are plain. Sometimes we cannot blame customers for being rude and irate- usually rude and irate customers are the ones who are not satisfied with the service provided by the company and so bad that these customers vent out their anger towards the agent.

Honestly, at times I do have my moments. I have this demat account. One of the unit set has not been dematted, because the name of the scheme changed, and the number of units in the mutual fund were revised. This customer care executive couldnt give me proper reply in about a week's time, even though she had made me wait there for more than an hour the last ime I had been to their office in person. Anyway, I returned home, and called up the registrar and transfer agent, and got the copy of the relevant statement at my doorstep, without stepping out. The customer care executive on the otherhand wanted me to go to the company and get my email rectified. Lack of experience shows...

I'm a very nice person and I always appreciate anyone who is helpful. On the other hand, if the customer care agent is rude to me and not helpful at all, then they will definitely get the same treatment from me.

I may say about the customer care,how they acted sometimes,to my own view i can say that they are always busy,attending to other clients all over the world,sometimes it may take them time to get response from them,the very best way i act with them is to be patient with them,and i always wait for seconds before i chat with them,all i have to say and the way i acted with them is to be patient.

Hahaha! Good for you. I was once a customer service agent and it's a tough job. I perfectly understand how it feels to deal with irate customers. We all have our personal issues/problems to deal with and it's very difficult when you're going through something but you have to be tactful and accept every rant that you get from an irate customer. Pacifying an angry person is never easy. There are times when you wish you could help the customer by all means but you can't because there really is a problem with the system or the product and all you could only do is try to explain and let them understand why or what's happening. You can't blame them (customers) if they get angry too. I have had a lot of experience with irate customers. Others don't have anyone else to vent out to thus airing out their sentiments with you. Some are just angry because they're impatient to get their concern/s resolved. So everytime I call the support line, I try to be patients as much as I can because I've been a customer service agent once and I know how things are done. I can't blame other people when they say they (customer service agents) wanted the job and they are paid for it so they have to get the customers' isssue resolved and done. That's very true and that's exactly the role of customer service agents. However, there are times when issues get way out of hand. Customer service agents are paid and expected to perform the job well and exceed expectations but sometimes the irate callers can also make those agents leave their work. Hahahaha! There are times when you can't help but feel down when you encounter some irate customers and somestimes that can really lower your self-esteem and the only solution you can think of is to quit your job.

I worked at a call centre as a customer care agent. It was the worst possible job ever! I was receiving calls non-stop without even a break to take a breath and always being nice and trying to help every customer calling in. becaus when someone calls, obviously they have a problem. I was advising them what to do and how to act to lower their bills, even gave them credits if they were in a bad situation, but then I was receiving bad feedback because they were not pleased with all my effort. Lots of customers want to receive everything for free, and we all know that's not for real. I was finishin my day frustrated and angry that people can behave in such a rude way to someone they can not see. They take advantage of the fact that you don't see their face and they are unbeliavable rude. Mind you, not all of them, but it's enough to have few of them each day to make your job miserable. So, please, all of you, just behave nicely to any customer agent. They all try to do their job, they don't have the power to make everything free, and they are people like anyone else.

I know that customer service representatives are only trying to do their jobs. It may not have the end result that we set out for but we can not blame that on customer service. The control is out of our hands and theirs as well. We should show customer serice the same consideration that they show to us.

They are spending time with us, but get paied for it I´m always nice to custumer, because no need to be rude, no1 will earn nothing by acting like a jerk

Hi yes i do behave politely . But some of them are equally rude with the customers as i have seen. Rudeness is not good from both sides. What sufferings do they have? i didn't get your point. They do the job because they like it/they need it. Nobody forced them to do the job.

I'm only annoyed by them if I see they don't even want to help or lie or want to avoid proper answers. Unfortunately, I've seen some people who thought we were stupid and they could just sweep us off without helping... or... my mom bought a quite expensive leather bag, which ripped 2 times, yet they insisted on changing it for the same bag rather than giving back the money, which IS the ethical thing... and rightful and lawful thing to do in my country, if the product's quality is not appropriate. But still, I'm always polite. My dignity does not let me flip out, let alone playing pranks...

for me if ever I'm going to call for a customer care I really have to be patient and to relax. we need this to be able to answer our problem regarding the issues we are calling.

Thanks for your concern with those of on the field of customer care. My job before was also related into a customer service and everyday I did handle a lot of calls and consider them there those irate subscribers. Yeah, handling customers is a very tough kind of job. You need to be very patient and very calm even to the extent that you want to freak out and fight back but it should not be because that's part of the job. Irate customers and subscribers should also consider the feeling of the customer service representative and they are also human.