Confused About My Child Support

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I'm going to try and make this as easy to understand as possible but if it gets confusing, feel free to ask me what I'm talking about. Lol I filed for child support in February of this year. I got my first check on March 5th, the second check on March 11th and I haven't got one since then so he is currently three weeks behind. They take the support straight from his paycheck, it goes through the system and then it comes to me. He has to send his first child's mom her money through a money order (instead of them taking it from his check) because she lives in a different state. He and I are in Indiana, she lives in Illinois. I called the Child Support Administrator and told her that he was behind. She said she would try to get a hold of him and see what's going on. She never called me back so I called her a few days later. She said every time she calls him at work, they say he's not there and no one answers his dad's cellphone. Those are the only two ways to get a hold of him other than Facebook. So I said something to him about it on Facebook and he told me that he took a few sick days and then their house caught on fire so he had to get new work clothes. He didn't say he took time off because of the fire or anything and he said he is still employed. So I still don't see why I'm not getting my money. He claims he sent a payment yesterday, but if it comes straight from his paycheck he has no say so on when it gets sent so I'm also confused about that. I think he's lying about sending the payment or he's lying about still being employed.