Having water at your finger tips whenever you want it.

@savak03 (6684)
United States
August 25, 2015 2:14pm CST
If you live in an area where water is pumped into your house by the city, fresh and clean and all you have to do to get some is turn on the spigot you tend to get used to that. What would you think if one day you turned on the spigot and nothing came out? Would your first thought be that you might have missed the due date on the bill for this service? Or would you assume that something had gone wrong with the system like a burst pipe? Today this happened to us. I knew I had paid the bill myself so I was sure that wasn't it but the water meter man could have made a mistake. So I called the water company and asked them if they were having a problem with the water. She informed me that the company that does maintenance on their system had come to do their work and that was why the water was off but they had not given advance warning that they were coming so they had had no opportunity to warn the customers of this happening. She also told me they would have it back on as soon as possible. Well, a couple of hours later the water came back on so my daughter started to wash her hair, and she has a lot of it. She got her hair wet and all lathered up with shampoo and the water went off again. Boy was she mad. So I called the company again. Again the lady apologized but said there was nothing they could do until the work was finished and that the water would probably come on and go off several times before they were finished. She had no idea how long it was going to take. Earlier, this morning, my daughter filled some empty bottles with water and put them in the refrigerator to get cold so she got those out and rinsed her hair with ice cold water. She was definitely not a happy camper I'm telling you. In hind site it was kind of funny though. The look on her face when the water went back off was priceless. It is getting close to time to start supper and the water has been back on for awhile now but I decided to call one more time to make sure they were through with the off and on before I tried to do anything in the kitchen.
4 people like this
5 responses
@sunnypub (2128)
• United States
25 Aug 15
I definitely take it for granted that I always have water. I am working on trying to be more aware of my water use but it is tough when I have grown up always having it. I think your water company should have notified you before they started working on it. You pay for their service so you have a right to know when the service will be disrupted.
@savak03 (6684)
• United States
25 Aug 15
I agree, but I guess they couldn't tell us if they didn't know themselves when the work was to be done. That is how it works in these backwater small southern towns. You know they always say you can't fight city hall. Of course you can let them know your displeasure and knowing my neighbors I'll bet a lot of them weren't as polite as I was.
1 person likes this
@sunnypub (2128)
• United States
25 Aug 15
@savak03 Our water company is pretty cool. IF they know they are going to be doing work they send out a letter about a week in advance. If it is an emergency or not planned they at least put a message on their phone so when we call we know there is something going on. I guess that is the difference between good customer service and bad customer service. I giggled thinking about your neighbors not being polite. I have neighbors like that too.
@GardenGerty (160996)
• United States
27 Aug 15
@savak03 Your town sounds smaller than the one I am moving to. Water and trash are city services and no, they will not take cards or pay over the phone. Other utilities are from other towns and we did all of our set up there by phone.
@jstory07 (140022)
• Roseburg, Oregon
29 Aug 15
I could see where your daughter would get mad about that.
1 person likes this
@savak03 (6684)
• United States
29 Aug 15
Yeah, she was furious. I had to make another call just to appease her. Still I was polite, but concerned. I asked the woman if we would have to worry about the water quality behind this work they were doing.
@GardenGerty (160996)
• United States
27 Aug 15
Where I live, but am moving from, they have always been good about letting us know, well maybe once they were not. We are moving away to a very small town. We have already been told that sometimes electric gets interrupted and that we should get a gas cook stove. I have oil lamps if I need them, as well. I used to try to keep a few gallons of water on hand here, and it does pay off. I will be more serious about it when we move.
@savak03 (6684)
• United States
28 Aug 15
Yes if you already know the town's utilities are not reliable it pays to be prepared.
@salonga (27775)
• Philippines
27 Aug 15
Water is so precious but when we can have it anytime we tend to just ignore its importance until we suddenly run out of supply.
1 person likes this
@savak03 (6684)
• United States
28 Aug 15
That is so true. It has been many, many years since I had to get water from a well or a spring. I guess I'm pretty well spoiled. Hey, but at least I still remember when water wasn't so abundantly available.
@marlina (154130)
• Canada
29 Aug 15
We only "occasionally" lose the water if something goes wrong, but the city warns us.
@savak03 (6684)
• United States
29 Aug 15
It's good that they warn you. I really think they should but they don't take as much care here to do what is reasonable.