Stupid Remote
By MARILYN
@Marilynda1225 (82789)
United States
January 26, 2016 9:55am CST
The first remote I got when I had cable installed worked for over 5 years. Then the buttons started to stick and it wouldn't change channels etc. So, I called and asked for a new one.
I was a bit surprised when they had a $15 charge but I guess remotes aren't replaced for free.
After months of using the newer one, the same thing is happening. The buttons are sticking and it just isn't working. Anyone who is a tv junkie knows how important a working remote is.
So, I had to call the cable company this morning to once again request another remote. Needless to say, another $15 charge and all I got was an apology that the last one didn't work very well.
I think I'm going to look into a universal remote and see if one of my family members can program it for me.
Anyone here use a universal remote these days?
21 people like this
22 responses
@TiarasOceanView (70022)
• United States
26 Jan 16
That is appalling they are charging you for a defective remote. They should replace the useless one for free.
I do not have a universal remote never had one.
I do have the ordinary cable remote.
7 people like this
@Marilynda1225 (82789)
• United States
26 Jan 16
@TiarasOceanView you would think they'd replace the remote for free with what they charge monthly for cable service. I'm willing to pay the $15 so I can watch tv...guess they have me over a barrel
3 people like this
@TiarasOceanView (70022)
• United States
26 Jan 16
@Marilynda1225 If I am not mistaken, I believe they will replace it here for free..I have Xfinity.
2 people like this
@jstory07 (139724)
• Roseburg, Oregon
27 Jan 16
@TiarasOceanView We have dish and they replaced our for free.
1 person likes this
@Tampa_girl7 (50273)
• United States
26 Jan 16
They shouldn't have charged you again.
5 people like this
@Marilynda1225 (82789)
• United States
26 Jan 16
I agree they should have replaced this one for free
1 person likes this
@Marilynda1225 (82789)
• United States
26 Jan 16
@ladyduck I think I might look into a universal remote. It can't be worse than the one I have from the cable company. Glad that you give it a thumbs up 
1 person likes this
@andriaperry (116936)
• Anniston, Alabama
26 Jan 16
I have dish and I have had it since 2010, the one doesn`t work on mine so we do the press and hold to fly through those channels :)
2 people like this
@Blondie2222 (28611)
• United States
27 Jan 16
I use universal remote it's not that hard as it seems. We don't get charged whenever we need a new remote. I'm due for one as i can't use my down button to view channels and it is annoying. The only way to do it is to light up the keys and put the cable button.
@Marilynda1225 (82789)
• United States
26 Jan 16
@marlina I did mention it to the person I spoke to on the phone and all they said was "I'm sorry to hear that" no refund
@AbbyGreenhill (45494)
• United States
27 Jan 16
silly question - but - do you change the batteries?
@hostessman (11871)
• Tucson, Arizona
26 Jan 16
I have used them and when you get one there are directions that are easy to do. They give you all the advice you need. Good luck
1 person likes this
@Marilynda1225 (82789)
• United States
26 Jan 16
@hostessman I think I might look into a universal remote and it might be a better option than the junk I'm getting from the cable company
@JESSY3236 (19941)
• United States
27 Jan 16
I have satellite and my remote doesn't have a button that sticks too. I just deal with it.
@Daljinder (23236)
• Bangalore, India
27 Jan 16
I fear our remote was always the victim in siblings fighting over one thing or another. 
@jstory07 (139724)
• Roseburg, Oregon
27 Jan 16
We had a remote quit working and it was replaced for free and they did not even want the old one back.
@GreatMartin (23672)
• Ft. Lauderdale, Florida
27 Jan 16
Ah remember the old days when we actually got up from the couch and had to change stations?? Or are you too young?!?
@Morleyhunt (21744)
• Canada
27 Jan 16
I have a basket with remotes. I guess I don't use the that much. Over time I've had to replace some batteries, but never a remote. At the moment the basket contains a TV remote, a DVD remote, a VCR remote and two Wii controllers.
@whiteream (8567)
• United States
27 Jan 16
No I don't the cable company charges a monthly fee foe the remotes as well.
@fishtiger58 (29820)
• Momence, Illinois
27 Jan 16
I am getting ready for a universal remote, so sick of all the remotes we have. I am told they will work for all your devices.
