what to do

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Everyday every one goes through so many things...some time we immediately react to it and sometime we just ignore... I was going with my mom to market and two boys came on bike...one of them came down and came from behind ...he grabbed my moms gold chain she was wearing and pulled so hard that it broke and my mom fell down...he ran to the bike and they rode away in speed... I cried out loud for help...now as we were in shock as what has happened...at the same time I was looking for my mom if she has gotten hurt.. people gathered and said this is like everyday now...even police complaint was filled by some but still no action. I don't know...if I should ignore and move more cautiously or do something about it. it was very hard time ... felt like a very long one...