A Call For Help To The Onliners...

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I've been transcribing for a weeks now and it's been a rough go getting used to the formats of now two different companies. I have finally gotten the hang of things for the most part but am at a loss with the one I'm working now and can't get a response from the site. It's been five hours since I requested the contact information for the social media site that they themselves suggested I inquire about things through. That was in the part of the site that we're supposed to use to make inquiries through. I figured out the contact info nearly three hours ago now, and emailed nearly two hours ago. I will get a bad rating for work not done properly which affect my ability to move up to a better position once I've been there long enough, which is extremely frustrating because I've been working so hard, and doing fairly well. I've just managed to keep my scores at a high enough rate to improve my station in a timely manner, but this will keep me down and prevents me from taking another assignment while I sit and wait. Does anyone know how one would transcribe what sounds like Homer Simpson dazing out over a donut with his tongue flopping back and forth? Or the "oooh eeeeh" sound of being high off a natural rush? It's so frustrating for such little pay, but it seems to be the my only option to make a few dollars a day, if they don't stop boss-blocking me that is.