Slack and dishonest

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I had an email this morning from a customer who had ordered half a dozen books last month and wanted to know when they might be arriving. A quick check of records showed that they had been dispatched just a couple of days after the order, and a further check showed they had been delivered and signed for. Further follow-up through the delivery company showed that they had been signed for at the Post Office by someone with a totally different name from my customer. I am fuming at (a) the slackness of the Post Office in, first of all, obviously delivering to the wrong address; and then not checking that the name signed matched the name on the parcel; and (b) the dishonesty of the person who signed for them. Surely he/she must have realized that they were meant for someone else. Even if he/she didn't check the name on the parcel before opening it, once he/she saw the contents the mistake should have been obvious. I wonder if this person realizes that holding on to something that does not belong to you in this way is legally classed as theft. Hoping they catch the person who did this and throw the book at him/her (pun not intended) and also that the Aus Post person involved gets, at the very least, a severe dressing-down. UPDATE: The parcel has now been found and delivered to the correct person.