Refusing to wear a mask

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I'm a front line worker, and I mean as close on the front line as a person can get during this pandemic, of course like everywhere there are many protocols in place to keep the public safe. I don't question the policies, I listen to my employer and I follow them, trusting that the rules are there to protect me as well as others. Today we had a man enter the facility without a mask, and absolutely refused to wear one, I work in a hospital, so denying him access is not an option as you cannot refuse medical attention to anyone. It was difficult to explain to this person the importance of wearing a mask, as he thinks Covid is a complete and utter hoax. He believes it's a government conspiracy. So I offered him a shield instead of mask, and he refused that as well, he has no underlying medical conditions that would prevent him from wearing one, he just doesn't want to wear one. He became loud, cussing and yelling, I had to call my supervisor, who told him in no uncertain terms that he cannot enter the hospital without wearing a mask or he would have to leave. It ended up with having to call the police and he was removed by force from the premises. I've seen first hand how difficult this pandemic has been on folks, with the many rules in place, unable to be with your loved ones who are sick and you are not able to even visit them. There is no easy solution to a lot of the issues that come up on a regular basis since all this started. Now we have been plunged back in the Alert Level 5, our province topping over 200 hundred cases of the Covid Variant virus. These are scary times, a lot of people are dying. Why is something as simple as wearing a mask so difficult for some people.