Customer Service
By Raijem
@raijem (335)
Philippines
December 26, 2021 8:04pm CST
This goes out to all the abusive, entitled folks who reach out to customer services of those companies they get service or products from. First things first, the guy you may be speaking with is just an employee trying to make a living. Don\t get too irate over something as its not directly his fault. Second - be patient. unless its a phone support rep you are talking to, normally those on chat support may not be supporting just one customer. Most of the times companies let them chat to 2-3 people at the same time. Try to be nice. They often extend an extra mile if your nice, beyond what they usually can provide.
3 people like this
4 responses
@ShyBear88 (59347)
• Sterling, Virginia
27 Dec 21
We always try to be nice but some times it’s actually customer service fault when they don’t properly take recorders or send paper work need. We had this issue with my husband student loan company. Someone messes up an every phone is recorded but magical several phone calls where never recorded or documented.
@raijem (335)
• Philippines
27 Dec 21
Yes I do know how it feels but then for most instances, people are just so unreasonable and even for the guy who is doing his job, they end up being the usual "Karen". Not to forget the "smart" customers who always fail to read the terms and conditions/warranties of the products or services they avail.
@ShyBear88 (59347)
• Sterling, Virginia
28 Dec 21
@raijem don’t assume that people don’t read. Lots of people read thought everything but I’d they never receive the information then it’s the person that didn’t sends it fault. A lot of companies will not own up to there on mess ups even when they know they are wrong. It’s a two street if someone want to be treated nice they need to treat others nice and other people have to understand you don’t know what that person one either side is going through.
@kaylachan (68508)
• Daytona Beach, Florida
27 Dec 21
I doubt many will hear you. Because it's not a job for everyone. I did it for six years at Pizza hut. And, my husband is on his last year.
@raijem (335)
• Philippines
27 Dec 21
I know but then even the slightest possibility of a person preaching this and letting a friend or family member know would still make the difference in the future. Its so freaking awkward how people tend to lose character over something when they know its not the guy on the other side of the line\s fault but may be a fault of the company as a whole.
@luisga814 (7140)
• Quezon City, Philippines
8 May 22
I do appreciate this one because just to introduce myself, I am a customer service representative of an online fashion website.
