Wrong Call
By Toni
@toniganzon (72281)
Philippines
April 21, 2022 11:02pm CST
Just got a all from my service provider asking if I have any concerns regarding my subscription. I said no, which is the truth. Then the agent continued asking if my concern has been addressed.
Now it was my turn to ask what concern she was talking about. She said I called last April 18th regarding a termination of contract. Asked her which number was she referring to and then she said, "oh this is a different number!"
Yep, wrong call.
10 people like this
10 responses
@MrDenata (12248)
• Indonesia
22 Apr 22
Indeed, we must be careful everytime we pick a called from unknown number
@toniganzon (72281)
• Philippines
22 Apr 22
Oh no it wasn't a scam at all. When I answered the call it was a computerized voice from Globe telecom, the official one, followed by a tone that the agent is about to speak to me. The phone number was also a landline that is officially from globe.
@toniganzon (72281)
• Philippines
22 Apr 22
@MrDenata This wasn't an unknown number.
1 person likes this
@LindaOHio (178877)
• United States
22 Apr 22
Whoops! I would have a lot of concerns to talk to our service provider of our cable TV/Internet/Phone. The #1 complaint would have to be the price.
1 person likes this
@toniganzon (72281)
• Philippines
23 Apr 22
@LindaOHio I have been with my network provider even before Craig was born and no raise at all. I just upgraded my subscription but I've been using this upgrade for 6 years without a raise. In fact, service just kept improving and more add ons but at the same cost.
1 person likes this
@toniganzon (72281)
• Philippines
22 Apr 22
Well I hope they would call you and ask if you have any concerns like what my network provider did.
1 person likes this
@LindaOHio (178877)
• United States
22 Apr 22
@toniganzon They just raised our rates $20. I have a LOT to discuss with them!
1 person likes this
@youless (112496)
• Guangzhou, China
22 Apr 22
@toniganzon Sure, as the insane rules really drives me crazy.
1 person likes this
@Chellezhere (5739)
• United States
22 Apr 22
Twice this winter, I received an automated call from my cable/internet/phone provider regarding "important information about my account" and urging Dale Reynolds and only Dale Reynolds to accept the call. I am not Dale Reynolds. But these calls were placed to my landline phone number - a number that this provider (Spectrum) had assigned to me a year earlier.
So, I called Spectrum directly, reminded them they had assigned the number to me a year earlier, and asked them to fix the issue so their automated system would stop calling me in an attempt to reach Mr. Reynolds. And the rep said my phone number was still listed on Mr. Reynolds' Spectrum acount as his contact number, so there was nothing she could do except call him and ask if it would be okay to remove his contact number from his account.
Before I became too disabled to work, I spent twenty-six years working in call centers, and I answered the same types of calls as this woman, so I knew she was full of it. Given that Mr. Reynolds still had a Spectrum account, he obviously had canceled his landline service in favor of having cellular service. So, when he called in to do that, the rep who deactivated his landline should have removed what was then my landline number from his account. But, he/she never did, and neither Mr. Reynolds nor Spectrum's automated system knew that.
1 person likes this
@toniganzon (72281)
• Philippines
23 Apr 22
I got a message from my network provider that they were gonna call.
1 person likes this
@CarolDM (203422)
• Nashville, Tennessee
23 Apr 22
@toniganzon Always good to know ahead of time.
1 person likes this
@toniganzon (72281)
• Philippines
24 Apr 22
@CarolDM I think it's the professional way to do it especially these days that there are tons of scammers.
1 person likes this
@ihasaquestion (8275)
•
22 Apr 22
What are the chances that they had dialled the wrong number, and wrong customer at that. How goofy was that?
1 person likes this
@thehazelsister (417)
• Sidoarjo, Indonesia
22 Apr 22
It took a long time for the lady to discover that she was calling the wrong number 
She may want to double-check before making a phone call next time.
She may want to double-check before making a phone call next time.1 person likes this
