Customer Service is the pits!

oh well that is a welp. but I somehow giggle after you said you bang your head against the wall. damn I should not do any emotions

Oh sad bro hope it will get sort out

I have a very very hard time remaining patient with those customer service people. I just keep repeating I’m sorry I cannot understand you… because I can’t…

You put her on the defense by saying she does not speak English when she is under the impression she speaks perfect English. I hope you will find a way to get your issue settled before you bang your head further

You know what sad thing is I would rather have that than AI, AI is pointless, give me a poor accent English speaking person so I can at least say can get someone that speaks where I understand and no knock on anyone. Its a hard world and everyone trying to get by but its makes it 20 times as hard if we cannot communicate properly. Again at least some places give you that chance now Paypal all ran by AI and no point in even trying to contact them.

The same thing happened to me only I got no help, They sent me a message that my phone was no longer in service and I would have to buy a new phone. You will probably have to buy a new phone.

It happened to me once when I HAD to change the plane ticket we had bought . I carefully explained that I needed Sofías ticket at her mother´s side (she was then 3). I wrote it. The person said not to worry and sent me a ticket on the other side of the plane. I called back and explained that I I needed a ticket beside Claudia´s OR ELSE. The lady answered something in such a difficult to understand accent that sounded Indian that I did not undestand a word. THEN I GOT MAD! It was a lot of money and there was no time to lose. So I said: "Lady, English is NOT your native language and it is not mine either. Give the phone to a native English speaker or let me talk to someone who talks in Spanish." Finally, after a lot of problems, they gave me back the money I had paid and I could easily buy the tickets elsewhere. Now, with the call centers that answer to you from any part of the world, it is difficult to understand each other. Now many times when I have a problem with my TV (I pay each month to have service for that) someone from Venezuela, Colombia, Peru or Ecuador answers. I wonder if they are answering from Chile or that they got the job online at theitr countries.

Oh boy, I strong dislike calling customer service because I too can't understand. I recently called Macy's and I couldn't get my point across so I hung up.

Oh wow! That was rude. She could have asked her colleague to take over. Or she could have talked to you in a pace she could understand herself. I get that too, I was even asked "do you speak English?"

I wish you a lot of luck with this and hope you get to speak with a native English speaker. When I need to call someplace here in Florida, I get a recording in both English and Spanish and it always takes a long time to get a real person to talk to,

I'm still stuck on your do a prepaid card. I didn't know those still were around. Customer service can be horrible lately. I hope you got it sorted out.

Sorry about the inconveniences. Seems like most of the customer services are being outsourced these days to third world countries. And accent definitely would differ even if they talk good English.

Oh yes this has happened too many times to me as well. So very frustrating. And just wait, with the open border, things will only get worse.

I'm so sorry DE. And sorry for my broken English

Ugh. That's so frustrating . . . and I had a recent taste of that too. I had to call for service repair for my mom's landline . . . and even though I can normally decipher broken English, I just could not understand this lady. I had to ask her to repeat several times and it seemed like a huge waste of time - banging my head, yes, I had that feeling totally!! In the end, I gave up on her and said I'd try the online service instead . . . but that turned out to be another bust . . . had Hubby call it in and he got someone else that at least spoke decipherable English .

Unfortunately I know this aggravating situation very well.

I had quite a time trying to get directions on OnStar The person was from the Southern US. She couldn't understand me and I couldn't understand her. I needed directions to Heron street, she kept telling me there was no Herring street, (I guess I could understand her) I spelled it, I told her it's a bird. I got no where.

customer service calls *shudders* that's a nope from me. Online assistance is where it is at

I could feel the frustration you got in there.. Hoping you could get in touch with a good customer service that actually speak English that you'd understand

That was indeed the worst kind of customer service.