It just gets better and better

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What? Well, got the first woman asking for Connie. But not by Constance. No, by Mrs. Crouch. I told her: "there was no Mrs. Crouch" - because her mother remarried after the divorce. And her mother died in 1999. I then said that "it was Miss Crouch, but she isn't here." "Are you Mrs. Crouch?" "No." "Well, are you on Medicare?" I paused then said: "Yes, but you have to talk to my insurance company run by the State." "Are you sure that Mrs. Crouch isn't there?" "It is Miss Crouch and she is not here." Then I told her: "Because she's dead." "Miss Crouch? She's not there?" "No, I told you, she's dead." "Oh, sorry." "You need to update the records, she's been dead a while." "I'll do that." Do I believe her? No. Just... just... what would you do?