Is it possible to get a refund from a food app?
By Greenery8
@grenery8 (11174)
Zagreb, Croatia (Hrvatska)
October 21, 2024 12:30pm CST
Or something when you're not pleased with your food and when they tricked you,a customer with the picture and a wrong description? That is what i'm trying to resolve.
I keep getting automated thank yous, apology with the heart but not sure is my complain read by a native person of my country or they think i'm stupid.
I'm resolving this from Saturday.
Latest update: Since I deleted my account (due to being unhappy but tried to come back) and since process of deleting is ongoing, instead of credits, they will return me the money on my card in 3-5 days time. I think it's fair.
15 people like this
16 responses
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
22 Oct
@rakski my fault is i ordered it at lunch time but wanted to eat it for dinner so i discovered everything later. i received now the news that they will refund me the money on my card. it seems that my account is in the process of deleting, which i did, i know but that's it. maybe this is for the best. goodbye, food apps.
3 people like this
@aureategloom (11034)
• Bosnia And Herzegovina
21 Oct
i haven't had such experience. only in restaurants, but there's nothing much you can do there 
2 people like this
@aureategloom (11034)
• Bosnia And Herzegovina
21 Oct
@grenery8 i hope you figure something out. also wondering how does that even happen? how do you mix orders like that... i hope it at least tasted okay
2 people like this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
22 Oct
@aureategloom it was later revealed they don't have meatballs at all on their menu.come on,dear lord. They gave me credits but i can't log in now.in my fury,i deleted their account.when i tried to enter again,they won't let me in,like they blocked me or something
2 people like this
.i've been panpalling with them since saturday. I thought i was having middle eastern meatballs and i got mixed cevapi,which is not the same. I know whose cevapis are the best
@LindaOHio (182145)
• United States
22 Oct
Try a phone call. You might get better results. Have a good day and good luck.
2 people like this
@LindaOHio (182145)
• United States
22 Oct
@grenery8 You're very welcome.
Thank you very much. 
2 people like this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
22 Oct
my throat is still in not a good shape and i feel i'll have to talk in english, which i'm not mood in. they finally reached to me that they will refund me on my paying card. i accidentally deleted my account, not knowing i can't go in so considering all signs, it is the best not to order anymore and, funny thing is, i ordered for the first time. thank you for your support and have a good day as well
2 people like this
@almostoveryou (4805)
• Philippines
22 Oct
Sorry to hear about your food app experience. I had a bit of an issue with Food Panda app some years back. I can't remember the concern anymore, but I made sure to send a trouble ticket and I think they gave me a voucher or something to make up for it.
2 people like this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
22 Oct
firstly, i was receiving emails that they're sorry while i mentioned refund from the beginning. then, they would refund me with credits but being unhappy, i deleted my account, which was still in process in deleting (i can't go in anymore), they will refund me on my paying card. so complicated, isn't it? well, i got tired from food apps and this was only my second order in life, ah
1 person likes this
@RevivedWarrior (2476)
• India
22 Oct
Most food apps/food delivery apps gives you refund in case there are missing food items or a wrong food item is delivered. We can complain on the food quality , however that would be the discretion of the food apps/food delivery apps to consider it or not. In case the delivery was late and hence the food quality is spoiled, could be a case to talk with food app. But stating the food app, the quality of what is ordered is pathetic but needs refund most probably would be turned down. It could be true the case could be genuine but not every food app would be considerate to think on those lines. Well, give a try. Good luck!
@snowy22315 (182408)
• United States
21 Oct
Why don't you call them, and ask for a refund?
2 people like this
@ptrikha_2 (47106)
• India
24 Oct
Here we have a couple of Apps.
Since I have been a customer for approximately 5 years now, I get refunds on time except for a few tricky situations.
Sometimes refunds take longer due to certain conditions on the non food items.
Yet a lot depends upon what Terms & Conditions the sellers follow.
1 person likes this
@ptrikha_2 (47106)
• India
25 Oct
@grenery8
Yes Delivery charges pinch.
Some prepaid 3 monthly or annual plans help.
And a regular income as well.
1 person likes this
@luisadannointed (6308)
• Philippines
21 Oct
I hope you can get one of their hotlines or mobile phone, so you can directly talk to a person not on a bot.
I think you can settle that matter, there are online resto that really cares about their customers, and attend to their needs, specially if it is about bad services.
2 people like this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
22 Oct
I don't like talking on the phone,not comfortable and i prefer when there are evidences of my complain,so i have a proof if something goes wrong.they gave me credits just,before contacting them,i deleted my account.i tried to sign up again and i can't but,i am still receiving rmails of them,which means they stored my info.they are shaddy
1 person likes this
@RebeccasFarm (90531)
• Arvada, Colorado
23 Oct
It would be hard to get a refund here from any food apps.
1 person likes this
@RebeccasFarm (90531)
• Arvada, Colorado
23 Oct
@grenery8 Here they are non existent..they wont reply..I am glad you got it though
1 person likes this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
23 Oct
really? they approved me. first, they offered credits but since i deleted my account, which is still deleteing itself (in 4 days time, so strange), they said they will return it on my card, all the money and i am waiting for it. ah, my friend, always some drama with me
1 person likes this
@RasmaSandra (80909)
• Daytona Beach, Florida
21 Oct
Never had such an experience,
2 people like this
@Shivram59 (36632)
• India
23 Oct
I don't know.I have never ordered food from any food app.I always prefer home cooked food.
1 person likes this
@Shivram59 (36632)
• India
23 Oct
@grenery8 Why you pay for such foods.Better prepare your food at home.
1 person likes this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
23 Oct
@Shivram59 i wanted to treat myself and you should cook every day too
1 person likes this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
23 Oct
i tried it for the first time and this is what i got. the meat that i didn't want to, bad drink (not for drinking), sharp ingredients in salad. waiting for a refund on my card. they said it will be visible in 3-5 working days.
1 person likes this
@somewitch (1422)
•
22 Oct
I hope you can get a refund soon. Luckily I never had problems with food apps when I lived in a bigger city, but I don't think they would have replied to my complaints with hearts. Yes, that was likely to be an automated response. So lame.
1 person likes this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
23 Oct
absolutely automated and maybe they are foreigners too so, they think it works. lame and hope they will send it. thank you and will be avoiding the apps from now on also, i deleted my account and they didn't ask me to return or something. i guess they really don't care, hm
also, i deleted my account and they didn't ask me to return or something. i guess they really don't care, hm1 person likes this
@somewitch (1422)
•
23 Oct
@grenery8 Maybe there are better apps out there and you were just unlucky, but it makes sense you don't want to deal with any for a long while.
1 person likes this
@popciclecold (39558)
• United States
21 Oct
Oh, that really sucks. I hope you can figure out a way.
1 person likes this
@grenery8 (11174)
• Zagreb, Croatia (Hrvatska)
22 Oct
@popciclecold but since i can't log in, they decided to refund me on my paying card. it is weird they would have given me more credits than this amount but okay. i take it and will wait to appear it on my card account.
1 person likes this
@saumitra123 (57)
•
26 Oct
This has not happened with me yet..But one day I have ordered food, but due to some technical problems they canceled my order and I got full refund..
1 person likes this
