I really hate when people call me, insist on something, while i asked beforehand that i'd like to be contacted only via email

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But, no some smart pants secretary or female clerk or whatever, she didn't even introduce herself, she just stated the name of her firm. Then she was saying something in a hurry and on my questions she kept on saying she doesn't understand me, almost shocked. I had to lie but it was partly the truth cause i really disliked talking to her, i said i'm not feeling very well. She said i can stop by next week, when i get well in a domineering tone. I repeated to send me an email as i asked before and that i really don't feel well and that she should be more polite. Then i hung up. I sent some papers via email to receive some social help, if it's possible and there was one document that is missing. I mean, why should i come in person if i didn't get the approvement? And i even bolded the letters in previous email, saying and asking to be contacted only via email. Geting tired of people behaving how they want cause it's easier for them to call and bully others. P.s. Online photo from Harry Potter movie's character, professor Snape or Alan Rickman, late British actor.