The mistake at the oral surgeons office today

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I took my daughter to an oral surgeon appointment today. It was supposed to be a consultation appointment to have her wisdom teeth removed. I told her since she had X-rays not long ago that were sent to them to refuse it if they tried to get her to do more. After sitting in the waiting room almost two hours she came out with a follow up appointment for cavity fillings and another for a consultation appointment to see about having her wisdom teeth out. All they did was clean her teeth and they made her get new X-rays done. I called to cancel the cavity filling appointment since we will just have that done at the usual office a mile away instead of this one 30 miles away. They said they never received records from her current dentist and so they established her as a new patient. Although the hygienist told my daughter the X-rays would be free today that is incorrect the insurance isn’t going to pay for X-rays again so soon after she had them done at the previous dentist. She should have been put in the system as a referral but she was put in as a new patient by a secretary who was new. What a mess. Now she has to sign release papers to have X-rays and information transferred and the emails they sent with the release isn’t coming through to my email or my daughters. I have to call tomorrow when the offices are open and find out why my daughter’s previous dentist did not send the information and X-rays to the oral surgeon. I knew I should have went in with her and talked to them today but her being an adult I didn’t think they would allow me in. Next time I will tell them that she has autism and needs me there until any procedure begins.