Heartless healthcare bureaucracy. Not getting approval for a new doctor for more than a month

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It all started with a call, saying they don't see my pills record and i should come in person. I got confused and mad inside and the nurse's voice was a strange one. I said i'm away and why can't they see it and that i would like for my male doctor to call me. I got 1 out 3 pills that i ordered and realised from looking my health file online, this was a substitute and nurse as well but why noone notified me, i wonder. Then i decided to get back to my old, actually a female doctor, from my high school days and in my home town cause, i need pills every month and i got tired of this big town's bad practice. My old doctor said she will approve it and i can register for her practice online but, at the beginning or in the middle of December last year, i was rejected twice. Then i received a call from a healthcare office there i can't have a doctor cause i don't live here but legally, i can but i need to give them a proof of my second residence so they will hurry up. I declined and said they are not the police and they don't have a right to do the blackmailing. It seems they can and i opted for 3rd option where i stated i had a bad relationship with the past doctor, and they are still doing the same, very slowly. I sent inquiry to main healthcare office but i got the answer again from the same office. Like a mafia, they are connected. The last email i sent was they are threatening my health and i'm asking them nicely to approve my form. It makes me sad and my mum too, which i hate even more. Bureaucracy is the worst, isn't it?