Wednesday, 26 March 2025
By Bensen32
@Bensen32 (28276)
United States
March 26, 2025 3:12pm CST
Good day to you all.
If you’re a full-time worker, be happy you made it halfway through the work week.
Gas prices have gone up in the last few days around here. Another 0.16 cents per gallon. Hoping it goes back down by tomorrow afternoon because I won’t be able to put off getting gas any longer than that and I hope it doesn't go up anymore by then.
I had the question of the week today at work. A couple asked where the P-traps were. I walked them over and showed them. If you don’t know what a P-trap is, it’s a piece of plumbing under your sink. When they seen the come in different sizes and they asked, “what size do we need?” Ahhhhh…how would I know I never been to their house. LOL and when I told them I wouldn’t know but the standard for a kitchen sink is 1 and ¼ inch but I can’t guarantee it. Which was followed up by well shouldn’t you know.
I already told them I work for the venders and not in the plumbing department. I told them again I don’t work in plumbing and I’m not a plumber and didn’t work on your house, so I don’t know for sure.
I love it when people come in not knowing what they are doing or what they need and expect us to know. It’s also great when someone comes in and expects you to be an expert about everything in the store. I always want to ask, are you an expert about everything in the company you work for? My guess is no, but they want us to be.
8 people like this
7 responses
@kaylachan (77130)
• Daytona Beach, Florida
27 Mar
Well yeah you're selling products. You need to have some knowledge of the product in question. You could've asked them if they had the deffective part with them, or what kind of sink it was. Or directed them to someone who might be able to help them better.
3 people like this
@kaylachan (77130)
• Daytona Beach, Florida
3 Apr
@Bensen32 The customers aren't going to know that, though.
@DaddyEvil (146324)
• United States
26 Mar
I used to get that kind of customer all the time in Walmart. I worked in Electronics and could answer almost any question about a phone or phone company in our immediate area but if somebody was gone in the Home Improvement Dept (Paint), then I'd secondary over there. People would ask my opinion and I'd tell them all I knew for certain was how to mix the paint and I didn't really know anything else about the department. You wouldn't believe how many people complained to management that I couldn't answer paint questions! Management would ask what their question was and maybe the manager could answer but more often than not, they couldn't answer the question, either.
People are so strange!3 people like this
@kareng (72795)
• United States
27 Mar
Yep, happens all the time! My husband gets aggravated going into Lowes or Home Depot for plumbing repair things and they try and tell him, no you don't need that. His parents had a hardware store for many years and he practically grew up in the store, worked there through his teens until 21. He pretty much knows his stuff if it is sold in a hardware store!
2 people like this
@moffittjc (123833)
• Gainesville, Florida
29 Mar
Are you still doing MET at HD? I'm at Lowe's now, I'm a manager of the receiving and delivery department, so I'm not on the sales floor much. But nothing blows my mind more when contractors and pros come in and ask associates how to do their job. Um, aren't you the professional? Why are you asking a part-time employee, making slightly more than minimum wage, what material you need, or what size whatchamacallit you need, or how much material you need for your job. Buddy, you're the pro, the only thing you should be asking the associate is what aisle the doo-hickey thing is on.
1 person likes this
@moffittjc (123833)
• Gainesville, Florida
3 Apr
@Bensen32 Nice, you've been with HD for a while now. I spent a total of 5 years at HD on the MET team, and I just hit 5 years as a manager with Lowe's.
@Bensen32 (28276)
• United States
10 Apr
@porwest Well I mean you're not wrong anyone who works for a living in that case is customer service. How ever there are people who are trained to answer the customers questions, and I am not one of them. I could just make stuff up but that isn't going to do anyone any good so I pass them on to someone that should have the correct answers for them.
1 person likes this
@porwest (99079)
• United States
4 Apr
@Bensen32 Isn't everyone's job, ultimately, to help the customer? What am I missing? The customer is who pays your salary. lol Even if your direct job is not on the front lines, if all of a sudden you find a customer in front of you, your role changes immediately. That's your bread and butter standing before you. If you want to continue to benefit from his or her patronage...
That ought never be overlooked. You may not be directly involved with "customer service," but it in no way means you cannot be responsible for losing a customer.
1 person likes this
