Have you ever heard the words "We are experiencing an unusually high call volume"?

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I am on hold right now with an entity that I need to interact with. I have been on hold for about ten minutes. The "relaxing" music I am listening to may be Mozart. Fifteen minutes ago, my estimated wait time was ten minutes. Now, it is ten minutes. This is mathematically odd to me. The other message I keep hearing is about them experiencing "an unusually high call volume." I have been hearing the same message for close to 20 years. At what point does the message "We are experiencing an unusually high call volume" yield to "We are experiencing a high call volume," or perhaps "We make it as hard as possible for people to get through to us?" At least I am not dealing with my medical provider today. I find it ironic that medical providers make it hard to get through to them, while the stress induced by this difficulty increases depression, anxiety, and high blood pressure, leading to increased risk of stroke, heart attack, and going ballistic with an AK-47. Have you ever heard the words "We are experiencing an unusually high call volume"?