MCAFEE ANTI-VIRUS PROGRAM

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A few months ago I downloaded a free McAfee anti-virus program. I liked it very much and, after the 3-month trial period, I bought it online (October 2006). The price was 69.99 dollars, but there was a 20-dollar discount, so I thought it was not expensive. They sent me an invoice by e-mail with the full price and a note saying that, in order to be entitled to the discount, I had to send them back by mail a copy of the invoice plus a proof of a previous ownership of the product (invoice, confirmation e-mail, etc.). As I had downloaded a trial version from the Internet, I had nothing written to prove it, so I sent the copy of the invoice together with a letter saying that, it they did not confirm my discount, I wanted to cancel the order. After a few weeks, I received the bank statement and I saw that the payment had been carried out with the full price. I waited another few weeks and then I sent a second letter at the end of November, but up to now I did not receive any answer nor the famous 20-dollar discount. Has this never happened to someone of you?? I posted an ad on www.scamclub.com and there I read another one from a lady who was complaining about the customer service of this company (she bought an anti-virus program that does not work and McAfee did not give her the money back). Tks for your help.