Poor customer service experiences
By tgibson
@tgibson (29)
United States
January 27, 2007 5:16pm CST
I don't know if it's just me, but it seems like in general customer service is getting worse and worse these days. Yes, everybody has the automated answering systems that make it even more difficult and time consuming to get to somebody who can help you, but even when you do get a person, problems still aren't solved. I recently had a bad experience with Apple when they sent me a malfunctioned Ipod. First they had me go to an Apple store, where they told me I had to call customer service, where they put me on hold repeatedly until they realized that the department I needed wasn't open and I'd have to call back another day. Has anybody else experienced similar difficulties?
1 response
@sunnypub (2128)
• United States
27 Jan 07
I am very picky about customer service and good customer service is what will turn me into a repeat customer. Unfortunately I think many business and people are forgetting how important customer service is.
I went into a Circuit City wanting to purchase a rather expensive tv. I had to track down a sales person and then tell them what I was looking for. This person had me follow them to an isle and when I turned around to ask further questions he was gone. So I tracked him down again and asked my questions which he didn't know the answer so he went and got another sales person and that person led me to the same stupid isle as the first and then they both walked off. I said forget and left. If they can't treat me with respect then I am not giving my money to them.
I heat that with ebay too. I did a lot of shopping on ebay over the holidays and I was disheartened at how many packages included nothing but the item. I mean it doesn't take much longer to print a pakcing slip or receipt or something. It's not like I ma aksing for a alot but come on, show me you made some sort of effort and you are glad I chose to be your customer.
I print a packing slip and write a small note with every pakcage I mail out to people who have won my auctions. I want these people to become repeat customers so I try my hardest to make them feel special. I also send them an email when I mail their package out so they can have an idea of when to expect it.
It is a shame that there has been a serious decline in customer service lately but I will not give up on it. It is still one of the most important aspects of doing business.