Why don't Ebay sellers leave me feedback first?
By Bizziebod
@Bizziebod (3497)
February 2, 2007 10:48am CST
I always pay really quickly, most of the time within minutes of the auction ending. But it really peeves me that alot of sellers on Ebay don't leave me feedback first! I have completed my part of the contract so I should have feedback left first. I ALWAYS leave my buyers feedback first! I know some buyers can be annoying but why should sellers be allowed to leave retalitory feedback? Anybody else agree with me on this??
13 people like this
56 responses
@happymomndad (1035)
• United States
2 Feb 07
I used ot sell on ebay and I know that most of them wait to make sure that you are gonna leaeve them good feedback before they leave thiers that way they can respond apropriately to negative feedback
3 people like this
@Bizziebod (3497)
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2 Feb 07
It's not right though is it? I have purchased something that turned up in an awful state and not properly packaged, but I won't leave feedback because I know I will get a neg back. Surely this is not showing sellers in their correct light???
2 people like this
@happymomndad (1035)
• United States
2 Feb 07
so many people are afraid of messing up thier own feedback that they wont leave negative for bad seller/buyer. I think its wrong but thats how it goes on ebay. I am never afraid to say if the seller/buyer is bad. If you do get something messed up or what not try to see if the seller will replace or refund. I had to do it a few time when I sold becuase something was damaged during shippingor they were not happy with the product. Any good seller will work with you to fix it.
3 people like this
@CRiley27 (983)
• United States
2 Feb 07
Sorry, I don't agree. I am a seller (More seller then buyer) I had sold something a few years back, and was left a neg because the buyer did not like the movie! That was my fault how? I am sure you know feedback is voluntary. If I have a problem with a seller, I contact them first. That usually works and the problem is solved. I do not leave feedback in spite. Out of the 1000s of feedback that one neg is my only. I just had a lady who bought something, I had to just about chase her down to pay, she was nasty demamded I accept her money order (I only accept Pay Pal) She did give me a positive, but I have not left her a neg. I do not plan on leaving feedback for her at all.
3 people like this
@Bizziebod (3497)
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2 Feb 07
I do agree that there are some idiots about granted, I work with a powerseller and we certainly come across a few. The thing is I will not leave feedback at all with a poor seller cause I know I will get a neg. Surely then this is misleading selling??
2 people like this
@Bizziebod (3497)
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3 Feb 07
Yes but you're treating everyone the same just because of one bad apple. Didn't you raise an issue with Ebay because of unfair feedback?
1 person likes this
@callarse1 (4783)
• United States
3 Feb 07
Well, unfortunately feedbacks cannot be withdrawn unless they are mutually withdrawn (which means both parties have left a negative feedback, but have resolved the issue), if one person leaves a positive and the other one leaves a negative there is no way to mutually withdraw feedback, (or is there?) If you only accept Paypal I would make it very clear, however I don't mind accepting money orders for the exact amount (or even cash if it is sent by registered mail). I believe that many buyers leave negative feedback BEFORE they discuss with the seller, and that is just plain annoying. Would you as a customer complain to the BBB BEFORE you complained to the original company? :(
Pablo
2 people like this
@quispy (572)
• United States
2 Feb 07
Of course they are awaiting your feedback so that if it is at all negative, they can tailor their feedback. I've also had sellers e-mail me saying that they left me positive feedback! As if that should influence what I say about them. Lucky for me, I've only had one negative experience on e-bay, but it was an expensive one. I had to contact e-bay and have them step in, but I still have the merchandise and he has my $!
3 people like this
@winky73 (1404)
• United States
2 Feb 07
I've only bought two items on ebay so far and both sellers left a positive feedback as soon as they recieved payment.
I think it's a little unfair for the seller not to leave feedback right away....after all they got their money with no problems.The buyer on the other hand has to wait for the product to arrive.
I would never leave a negative feedback if I didn't know for sure that it was the sellers fault that my item was broken or incorrect....but some people are different and that's why a lot of sellers wait to leave feedback.
So there is two sides to this.....which is right and which is wrong?
Guess that depends on how much trouble you had before....people tend to get a bit more cautios if they had a lot of it.
@Bizziebod (3497)
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2 Feb 07
Yes it's true but like i've stated i work with a powerseller and yes we get the odd problem, but nothing that cannot be sorted out. Sellers can't treat all customers the same because of one bad apple!
3 people like this
@cassidy22 (2974)
• United States
2 Feb 07
I am an ebay seller, and I ONLY give feedback AFTER the buyer gives feedback.
Often I don't even know if the item arrived, if they liked it, etc. until they leave feedback. feedback is NOT just about how quickly you pay.
I have had several fraudulent buyers who have tried to LIE and say they never got the item, or that it arrived broken and they want a refund. If *I* leave feedback first, they can drop this bomb on me after - and sometimes it is ALL FABRICATED.
I don't leave negative feedback for no reason, but I need to know the ENTIRE TRANSACTION IS COMPLETE before I leave feedback. As a seller, I deserve the last word.
however, as a buyer, I ALWAYS leave feedback first, so the seller knows I am satisfied.
NO ONE should leave retaliatory feedback, but as a seller, I need to protect myself from buyers who may try to lie or be false. If I get the last word, they think twice about posting negative feedback when they know it is unwarranted.
3 people like this
@Bizziebod (3497)
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2 Feb 07
Don't you think that if they lie or be false that they will get found out in the end anyway? Why not offer a postal service like we do where the customer has to sign for their item, that way you know that the customer has received it and you can substantiate your claim with Paypal if that is the case. Thank you for your response!
2 people like this
@Bizziebod (3497)
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2 Feb 07
Here Here Scary Dog - Yes the customer is ALWAYS right!
2 people like this
@scarydog (170)
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2 Feb 07
Hi Cassidy22... do you enclose a compliment slip with your items? requesting that they email you if they have problems before leaving feedback? maybe that's what you should be looking at?
Sorry but how as a seller can you believe that you deserve the last word??
Never heard of... "the customer is always right"?
And as a seller(if you do sell as a business) there are certain requirements that must be met... in the UK business sellers do have to meet certain requirements under the Distance Selling Regulations(the most important being that it is the sellers responsibility to ensure that the goods actually arrive to the purchaser)hence why we use recorded delivery to ensure we get a signature on delivery...(doesn't registered post in the US do that?)...pretty sure there's something similar in the US?
3 people like this
@scarydog (170)
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2 Feb 07
Most proper business sellers will leave feedback upon completion/clearing of payment. Unfortunately there are the more unscrupilous sellers who refuse to leave feedback until they've received it.
As you know I always leave feedback when I've received payment.... my view is that the buyers part of the sale is complete.... they've paid for the item ... it's down to me to ensure they receive it.
It doesn't take long for bad buyers to build up additional bad comments on their feedback fortunately.... can only wait and see what eBay plan to do about the retaliatory feedback system... if they receive enough complaints they usually look into a buyers feedback anyway.
3 people like this
@Bizziebod (3497)
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2 Feb 07
Thank you for your comment I know your one of the better ebayer sellers out there!
1 person likes this
@Pmcbride (1081)
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3 Feb 07
Ebay sellers get negative feedback left a lot, sometimes without even getting a chance to rectify the situation that they are in, Most of the sellers that i have dealt with are very helpful in sorting any problems, but all of them have had problems with negative feedback, this is often stated in the auctions e.g. I am sorry but due to negative feedback been left too soon, i have to leave feedback after it has been left for me." I see this a lot now on auctions and i have no complaints about it, as i hve never been left negative feedback (even after i have waited until after I have left feedback). Most sellers are genuine and they are just trying to protect their reputation (which is all that they have on Ebay).
@Pmcbride (1081)
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4 Feb 07
yes i do understand what you are saying, all i can say is that when you are "burnt" on the internet you sort of learn your lesson and take steps to protect yourself as much as you can, i don't like this (you can't buy unless you have a certain amount of feedback) the only way that i could see out of this problem is to only accept paypal/credit cards (instant transfers) as cheques can bounce but , if this is done then about a quarter of the buyers wouldn't be able to buy (it's a no win situation for the seller as alienating that many buyers wouldn't be good for business)
1 person likes this
@Bizziebod (3497)
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3 Feb 07
Thank you for a well thought out response, shoe on the other foot though alot of buyers are genuine and shouldn't be treated badly because of a few bad apples don't you think? As a buyer our reputation is just as important as more often than not you will see (no bids from ebayers with feedback under 5 or 97% etc)
1 person likes this
@Darkwing (21583)
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3 Feb 07
Some of the sellers leave me feedback first, Bizzie. What grieves me, is that I too pay immediately I've won an item, but at that time, E-Bay are asking me to leave feedback, which I refuse to do until after I've actually received the goods. I think they should perhaps ask the sellers to leave feedback on the transaction first, and leave the purchaser until say, three days later. That way, you can use the seller's feedback in your own... i.e comment that they gave feedback and the whole transaction went smoothly and efficiently.
You could, of course, mention in your feedback that the seller didn't leave his. This might prompt them into doing so?
1 person likes this
@Bizziebod (3497)
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3 Feb 07
Hi Darkwing, to the few who have left me feedback first I always put in my comments 'thanks for leaving feedback first' I hadn't thought about doing it for sellers but it is an idea maybe, or perhaps that will only respond to a neutral or a neg for me! You can't win can you?? Brightest Blessings!
@Bizziebod (3497)
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3 Feb 07
Hi Darkwing, to the few who have left me feedback first I always put in my comments 'thanks for leaving feedback first' I hadn't thought about doing it for sellers but it is an idea maybe, or perhaps that will only respond to a neutral or a neg for me! You can't win can you?? Brightest Blessings!
@manleymom (105)
• United States
7 Feb 07
As a seller I used to leave feedback once payment was received then I would have people leave negative 2 days later stating they never received the item. Well no they haven't received it because most items don't arrive in 2 days. Ebay won't remove the feedback because it has to be "mutaully" withdrawn. So I started leaving feedback once the item was delivered (I use Delivery Confirmation on all shippings). Then I wouldn't get feedback in return or they would leave negative feedback for things out of my control or it would be listed in the listing and they still left negative. I now use an online site to upload my listings to ebay and it's set up to AUTOMATICALLY leave positive feedback when I receive + feedback. If I receive negative then I try to contact them to work something out and request for it to be removed. If they don't wish to respond then I go to Squaretrade and file a dispute for the negative feedback. I have to fork out about $30 each time but my reputation on ebay is WELL WORTH that to me. Usually the other person does not respond so square trade will remove the feedback. I also keep everything on my ebay till all stages are completed (feedback, etc). If it gets very close to the last day to leave feedback then I try and get on and leave feedback before it's too late regardless if they left me feedback or not
1 person likes this
@Bizziebod (3497)
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7 Feb 07
Oh thanks for that and I didn't know about Squaretrade so I will go and check that out!
@freak369 (5113)
• United States
2 Feb 07
I try to be prompt when I leave feedback but I don't buy that much at ebay these days. When I do, it's usually someone that I have dealt with before so I know that even if they take long to ship, I am going to get exactly what they claim it is. To me it seems like a double edge sword; you are damned if you leave quick feedback and if you don't then you don't get any feedback yourself. Ebay needs to rethink their system of how feedback is left and how much it weighs out in the end.
3 people like this
@Bizziebod (3497)
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2 Feb 07
They are changing feedback for sellers I think from this month, where you can grade someone on things like packing, quality of product etc. It will make it a little bit better, but it still won't stop retalitory feedback!
2 people like this
@Aussies2007 (5336)
• Australia
6 Feb 07
Yes I agree with you.
I sold over 200 items on eBay and I always leaves feedback as soon as I receive the payment. 99 per cent of them leaves me feedback when they receive my item. Partly I believe... because they were happy with my feedback.
I think that if you are buying from a business person on eBay... those people don't actually think that they can afford to waste time posting feedback... because their time is money.
There is a solution to this. Next time you buy something... if you don't get your feedback... when you receive your item... post a negative feedback and say "Thank you very much for your item. Very happy with it. But I object to your policies or not giving feedback to your customers as soon as you receive their payment. Which is the reason why you are receiving this negative feedback.
Believe me... it would only require two or three negative feedbacks before they change their tune. I won't buy from anyone with negative feedback or anyone refusing to tell me the cost of postage before I buy their item.
@Bizziebod (3497)
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6 Feb 07
Thats a good philosophy to have, I won't buy from those who won't tell me the cost of the postage first either! I have brought from some with negative feedback as I always try to read the feedback first, usually it is some first time ebayers who have got muddled up that leave negs. I try to treat individual case on it's own merits. Thanks for sharing your thoughts on this discussion!
@fgwdallas (72)
• United States
2 Feb 07
I don't agree with you it should be the buyer that leaves a feedback first, and most buyers leave negative feedback or some do not even leave a feedback or claim that they did not recive the item. So it is preety much the way that a seller deals with buyers. I have been selling on ebay for almost a year now and i been thru a few of this buyers claiming that they did not recive your item.
@Bizziebod (3497)
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2 Feb 07
Don't you think that a buyer has done completed their part of the contract by paying quickly straight off? I've had a couple who have claimed they haven't received their parcels, but we do not send out anything unless it is registered post or a postage service that you have to sign for, this way if they claim they haven't received it, we have proof that they have.
2 people like this
@folkartblonde (1)
• United States
3 Feb 07
I've been a seller for over 7 years, and all it takes is 1 crazy person to make you realize how vulnerable you are to someone who has no morals or values. I learned the hard way, so I ALWAYS wait until the buyer leaves feedback. After all, its the next logical step in the transaction - the way I see it.
1 person likes this
@Bizziebod (3497)
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3 Feb 07
Don't you feel though that some of your feedback isn't correct because buyers are worried that you're going to leave them a neg if they do? I can't see how it IS the next logical step surely it's
purchase
payment (Buyers contract is finished here!)
item sent out
feedback left for buyer
buyer recieves goods
buyer leaves feedback on performance of seller
@kittyloki (140)
• United States
13 Feb 07
i know what you are talking about. I hate it when sellers don't leave feedback first or at all.
1 person likes this
@Bizziebod (3497)
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15 Feb 07
Well I'm quite furious with two sellers at the moment, not because of the goods they have sold me but now I have left them feedback - they haven't bothered to leave me any at all and in both cases I paid immediately! Thanks for your response!
@mygreyparrot (1461)
• United States
5 Feb 07
Sorry, I won't leave a buyer feedback first. My feedback is automatically left by a program once I get it. I don't have the time to leave FB, because I sell thousands of items. I have been scammed numerous times on items, and I'm glad I didn't leave them a glowing positive only to be out an item, the money, and the chance to leave a FB. Buyers also leave retalitory feedback. When they get negged for not paying, they generally come back and neg the seller (who was at no fault!) What does it matter, in the end? After you have around 100 FB you can easily buy and sell without a low feedback issue. I always say I'm buying or selling items - not feedback.
1 person likes this
@Bizziebod (3497)
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5 Feb 07
It matters to me because I want to know that the person I'm buying off has a good reputation as far as I'm concerned a seller who doesn't leave feedback first doesn't have confidence in the good they are selling! I am one of those who read through feedback and if you have a large number of negs I read them - usually it is newbies to Ebay who leave negs - but MANY a time I have not brought from a particular seller because he couldn't care less about his customer!
@faylinn_chaeli (1619)
• Philippines
3 Feb 07
I guess people are really so hard to please and just like anything that you usually do everyday, you cannot please anyone on Ebay. Ebay is also a big market for frauds and scammers that's why everyone is affected by that trend. That's the reason why seldom of the people leave a good comment.
1 person likes this
@Bizziebod (3497)
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3 Feb 07
Yes people are too hard to please nowadays and alot of them expect something for nothing! It is a shame that it is a big market for fraudsters and scammers, perhaps it might be my next topic.. has anyone got any ideas how to stop them.. Thank you for your response!
@scorpiobabes (7225)
• United States
5 Feb 07
Speaking as a seller, I prefer to ensure my customers are satisfied and will leave appropriate feedback regarding the transaction as well as the product. I've had customers that I've bent over backwards to please (given extensions on payments, allowed payments to be incorrectly submitted (checks instead of money orders or PayPal) and STILL was negged. As a buyer, I've only left a few negative comments and that was when a seller was so unpleasant and refused to help I'll generally leave a neutral or nothing at all, but as a seller, I've only left them AFTER I've gotten negged first. I used to use the respond to feedback, but no one reads it anyway. My last negative was from a woman who neglected to tell me that she only got her SS check once a month and that she was hoping it would arrive in time for her to pay me (the auction terms clearly state payment to be received within 10 days of auction close). I asked her a number of times when she was expecting to send payment and I guess she took offense to that and negged me (really bizarre feedback too!). SHE was being unreasonable--it was a high demand collectible and I could have sold it to the next highest bidder and gotten paid for it faster than it took for her payment to arrive. Totally uncalled for--I would have given her a positive if she had done the same, but I stated in my feedback that she paid late and that I still sent the product. The buyer in that case DESERVED the negative. The last thing I bought resulted in my being hounded by the seller for feedback and I could see why--he received 4 negative ratings quite recently and really needed something positive said. The product was good and it arrived quickly, but I was so turned out by his 'begging' for feedback, I don't want to buy from him again!
@Bizziebod (3497)
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5 Feb 07
I can totally understand your reason - (I do read feedback comments though - am I the only person who does???) It just feels like i'm being made to pay for other bad Ebayers though :-(
@beachcomber (141)
• United States
5 Feb 07
As a seller and buyer on ebay let me jump in and add my two cents worth. I made the MISTAKE, of rating a buyer first once. I use caps on the work mistake because it was. The buyer claimed never to have recieved the item, left me a negative feedback, with the phrase scam artist. Demanding a refund Well, I use Prioty Mail only so I did have a recourse. It went to dispute council, and I won. But the damage had been done. That phrase was up there for weeks, and it hurt my reputation. I can never figure out how many sales I lost because of it.
That's why now, I always wait for the buyer to go first. If there is a problem I can always fix it.
1 person likes this
@Bizziebod (3497)
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5 Feb 07
Thank you for your two cents worth beachcomber and I can really understand where you are coming from on this one and I don't know whether there is some solution - my worry is like i've stated, people are too worried about not giving a neg when they've had bad service therefore not really showing the true colours of the seller!
@poppoppop111 (5731)
• Canada
4 Feb 07
This annoys me too. i'm like you, i pay as soon as i win the auction and i don't ever get feedback until i receive my item and give them feedback. i'm sure it's because if we leave them bad feedback they want to be able to retaliate.
1 person likes this
@Bizziebod (3497)
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5 Feb 07
It is annoying isn't it, although some sellers have put on here some good reasons, but as far as I'm concerned they are not GOOD enough reasons. Thank you for responding!
@mixey62 (305)
• United States
5 Feb 07
I always leave my buyers feedback first if they have paid me promptly. However, I find most sellers wait to get positive feedback from the buyer to leave thier own positive feedback. I think they do this so that they could leave negative feedback if the transaction turns sour, which is not good business practice in my opinion. It annoys me to no end. I recommend leaving feedback whenever that person's part of the transaction is complete. Sellers should leave for buyers after payment is received and buyers should leave for sellers on receipt of the item.