Why do adults sometimes throw fits when they don't get their way?

I believe some people like that were so spoiled and are used to getting what they want . Thats why they don`t GROW-UP , Some people are given whatever they want when they want . I blame it on the way their brought up . They were given everything on a Silver Platter growing up and now are GREEDY PEOPLE . I mean how can a person who has anything they want possibly ever grow up , especially once they cannot rely on MOMMY OR DADDY to fend for themselves . Thats why people are Ignorant and Selfish .

they do get over their heads and really take out their frustrations on the persons trying to help them out.this not only get themselves worked out but also the persons trying to help them too.when they cant get things done they try raising their voice and try to get things.if the reasons are valid then there can be some sort of compensation but when the persons try to get things by screaming then things will never work that way.people sometimes can get real mean when they dont get their things done their way the way they want it to.i have been on the recieveing end so many times and it can be really frustrating.

Some people haven't grown up or have always gotten there way. That saying the customer is always right, isn't always right. That idiot should of thought before putting down 30 bucks for a dvd set. There's a lot of places you can trade your dvd's for other things. EBgames you can trade computer games, computer things, video games, and gaming stuff, along with movies for store credit. Wish I was there to see it though, you can always use a good laugh. I guess once you went to get the manager you had to have laughed at this guy, and another dose of patience. You should told him that your store wasn't a renting place, that he should check out blockbuster first before coming back next time, lol. Should be a sign that states, if we think you are being loud, rude offensive we will have every right to remove you from our store. I have seen a lot of people being rude to people that just work there, like they woke up that morning and said I think I will screw someone over today over a movie. Gees.

well that for sure is a pure sign on irresponsible behavior, erratic and immatured too,, But being at your end, I can understand how difficult it might be handling such kind of people almost daily..... right.....you cannot explain them things in YOUR tough wasy-- that makes them understand things at once -- you cant be loud -- you can't be rude.... you have to have an eveready smile on your face nomatter however rude the fron person is..... well I believe that is a good job.... you know it increases your patience level....right bro? Even I have had encountered such situation in my life like so many times..... but have to bear it all in most of the cases -- when i am unable to then I prefer leavng the place.........or ignoring that person...

The reason ADULTS act up when they don't get their way is because of the way the business establishments treat their customers. We, as adults, really try to maintain but in most cases the establishment is not there for the customer, the snotty-nosed customer service pimple-faced punks treat adults and every with disdain and total with no respect. EXAMPLE:I purchased a phone from RADIO SHACK January '06. I used the phone for about ten times, and then cancelled the landline. In October '06 I started the phone service back up. The phone had been put away in the original box all of that time. I took the phone out and it worked one time. I took the phone back to RADIO SHACK with the original receipt. A young punk cutesy girl said, "No, we will not take it back." I asked to speak with the mananger who was younger than the cutesy girl. He also said, "No, it's passed the 90 day warranty." I tried to reason with the pimple-faced punk manager. And I did yell. I yelled loud enough for everyone in the store to hear me. I said, "You don't or can't stand behind your products because if you did you'd understand my situation. Is this how you make money for the company you work for?" He kept the phone and the receipt. I said, "What are you going to do? Put it back on the shelf so another sucker can buy it? Was that was how I got the first defective phone or do you purposely sell defective merchandise knowing that most people will not take the time to return it ON THE 90 DAY RETURN POLICY?" Every time I bought anything from RADIO SHACK it ceased to work. It took me 2.5 hours to work enough to buy this phone. I work hard for my money. The bottom line is: I understand that we're CAPITALISTS. But there is GOODWILL or should be on the part of the business. There is none of that anymore. In your case SMARTIE1685 I understand the NO RETURN POLICY for opened DVDs. And if you were rude or condescending that could set a person off. If you're a youngster you may very well have had a attitude, which I see more and more and most youngsters know nothing of customer service. If any of you who are in customer service and are anything that I have described maybe another job would be more suited to you. Just because a person says an opinion and is rightfully angry doesn't mean he is crazy. Some people are sick and tired of being treated like hapless apes. I am. And I'm not going to take it anymore!

Embarasssment might be part of it. After all when a person assumes he is right and is told no...especially when standing in a line in front of other people. Then there are some people who believe they are always right and refuse to listen to anyone.

I think that they think if they throw a big enough fit, they will get their way. Chances are they thought they were being slick by buying it, then they copied it, then tried to return it, this way they got it for free. They probably could not rent it because they owed late fees or owed for movies they never returned. Some people just think they are so slick, and they get mad because they can't get away with it, and their plan got foiled.. Besides, if the customer had a legit complaint about something wrong with the DVD then he would have been happy with just a replacement.. So there is your first and biggest clue that he was up to no good to begin with. It's not that he hasn't grown up, its that he was trying to be sneaky.

You didn't mention if the dvd is working fine, or whether he gave a valid reason for the return. And even if it's your policy no returns on opened dvds, was that conveyed to the customer before payment? Yes, there are the ones who are fitful wherever they go, who are seldom satisfied with 'nothing but the best'(who's best, or is it perception, dif standards/expectations, discerning taste, etc.?) Yet, even for some who have discerning taste, would they be guilty of unreasonableness in this case? If the customer is this way for 'small' purchases like this one, is he likely the same way with other things and behave this way even at home? Unreasonableness knows no bounds. Perhaps they are too spoilt, penny wise and pound foolish. Sometimes, it could be they are just so stressed being at the 'receving end' in their jobs that they just want to feel they also have the right to make unreasonable demands. Most of the time, when customers are told (repeatedly) of the written policy, and apologised to (firmly but not with anxiety), they will appreciate the treatment and accept the outcome. The ones who make a scene are likely fibbing. In such cases, it takes a quick thinking CSO to usher the customer into another room in the presence of managers.

Well I have seen this happen to people that are grown up (I mean mature), but they know how to push people. I am not sure of his intentions but I would try to simplify for him: "Take a deep breath. Now if you were to produce a movie and it is sold by a company people can copy the movie very easily with a computer. Therefore, since you opened the DVD we cannot take it back because it would violate federal copy right laws." I would leave it at that and tell him if he would like to talk about this matter any further then he needs to talk to the DVD company ;). And I think you did right having him talk to the manager and I would offer the customer a copy of your store return policy. I mean it is impossible to allow all returns due to copyright laws. I am not sure if the man was being immature, but I would say he was being demanding. He probably gets things done and a go getter. Have a nice day and a big + for you :) Pablo

I read this word for word thinking YES I can not only believe smartie knowing this is excately what happened but I can see my husband doing this, in fact he has embarrased me terribly which is the reason I shop alone. What causes these behavors, well I'm not an expert but in our case I'd have to give it to you as I see it. Hubby was born to a 45 year old mom who already had 7 children, she was too old to have had the child for starters, she was not a well person medically, and my husband got what he wanted when he wanted it and as far as I'm concerned there's lots of room for growing up BUT at the age he is I think it's too late. That's my opinion. You can only do your job according to policy. Not always easy, but keep up the good work !!!

It seems some people think that by throwing their weight around and being threatening that they'll get their way. They try to be intimidating but don't realize that really they're making themselves look childish and silly. I think they're mad that they didn't get their way, but they go way overboard with their anger. I applaud you for having the courage to work in Customer Service, because it's not a job for the faint hearted. I know I couldn't do it for sure!

I guess that the customer was a spoiled brat when he was a kid. But I guess the guy thought that he could refund the dvd set because nowadays, people buy dvds from a store, copy it to another dvd so that they can have a copy, then return and try to refund the dvd because of some technical problems and might want either cash back or a replacement of another dvd, and then the cycle keeps going until he's filled with pirated dvds in his house. But I'm not sure about your customer's intentions nor would I want to meet this guy. There's a saying that keeps stuck in their heads, "The customer is always right." So if something bad happens, they immediately sue the company for some reason and earn more money that way. At least there's some laws that prevent such things to happen twice.

Yikes, same here, I'm a customer service officer phone-in and people are just nuts and it drives me crazy sometimes there are just demanding subscribers. They shout at the top of their voice and yell and nag and say not so good words that sometimes I lose my temper and tend snap at them also. We are just humans and sometimes we get hurt and feel bad.

I worked for 2 years as a customer service person and I know EXACTLY how you feel. If they thought for a minute about what they are asking for then they would realize how dumb they sound. You can't return an opened movie or cd because of people who copy them and then return them. I had one lady yell at me and then throw things on floor trying to get her way. Do they think that by acting that way I would want to go out of my way, in any way, to help them with their problem? I don't think so.

A lot of adults throw fits because often growing up, they were given anything they wanted and they got their own way most of the time. I will admit that as a kid, I was extremely spoiled and even today, I find myself holding in fits (I just think stuff in my head instead of letting it out and looking silly). As for this guy who tried to return the DVD set, I think we both know that he watched it and decided that he'd be able to get cash back and move onto the next item (that he'd probably attempt to return later too). I'm not sure if this is more about him getting his own way, or about him being a thief.

That is a sign of immaturity. There is a tendency to become violent.

Some people, I think, feel if they make a big enough scene and are difficult they will get their way and this usually works. I've known a few people who are like that and they tend to always get what they want. Other people, I believe, have never learned how to deal with their anger or aggravation properly and react like this. I use to work for a man who was in his 60s and would throw temper tantrums (literally) if he didn't get his way or if the computer didn't work the way he thought it should.

I think more and more people think they are the center of the world, and that everything should go their way. if they want something they are somehow entitled to get their way. i believe some of them also genuinly think acting like this will make you give in. And sometimes it's like that: the one who makes the most noise gets his way. I think working in cutomer service must be a very difficult job. I know I'm not cut out to do it. Do you often loose your temper?

My roomie works in a job like that. She comes home daily with a story of some MORON who just threw a FIT because he couldn't get his way. She takes great pleasure in making sure they don't get it too. When a customer calls and is humble & admits to a problem being their fault she's much more likely to fix it for them, take off charges or whatever. She always does what she's hired to do, but if a spoiled brat calls, she loves to tell them NO.

I guess they see it as their right, not to throw a fit but to get an excahnge or a refund. I think most customer service in the UK is absolutely rubbish, especially the call centres in the UK and not the ones in Pakistan. The ones in Pakistan just keep you on hold for 1 hr at a time at national rate I find US customer service far more accomodating