Are you always a right or wrong person?

I have been in customer service for a very long time. Now I do it for the Police basically. I have had things of this nature happen to me, once I was even told I would be fired by the next day because I did not grant the person his wish. I was in my right doing so, and I knew would not lose my job. So I calmly said, "ok sir, see you tomorrow then" As hard as it may be, you have to kill them with kindness. Your boss is worried about losing a customer, not whether you were right or wrong. Once when I was 17, I worked as a cashier in a grocery store. An elderly (very crabby) lady did not believe I was charging her correctly for her produce. I walked her over to produce and even showed her the price. She continued to be very rude and yell at me calling me all sorts of names. I excused myself, went to the manager and told him I needed a break..RIGHT NOW.. or I would not be held responsible for hurting a little old lady. My manager let me go and handled the woman. When I got back, we all had a laugh over her. So because I never got rude with the woman and walked away and got my manager, I saved a bad situation like yours. Sometimes people feel superior to those in customer service roles and it is something,we, as customer service representatives have to deal with. Luckily at my job now, if someone is cursing me, I am able to warn them once if they continue I will hang up, and then hang up if they do. But seeing it is a Police Dept and the people calling need OUR help, they usually calm right down when I ask them to.

Baby, I have to point out that what you did was wrong for good customer service. No matter how rude your customer is, you should still keep your cool, be nice, pick up the coins and hand back the change with a smile. Even if you are not on duty, it would be great manners for you to treat this obviously ill-mannered person politely. Shame him instead with your good manners. I won't say that I totally approve of your boss scolding you and asking you to apologize. If I was your boss, I would probably find an excuse to shoo you away, and then talk to that ill-mannered customer myself and then apologize on your behalf. After all, the fault was yours since you threw the change. Then I would go back and fix your eyes with my listen-carefully-or-you-are-sacked glare and let you know that the customer is always right - within a bound of course. Throwing the money (it might even be an accident) is considered trivial enough. If he spits on your face or try to molest you, now that's BIG. I would even call in the police and defend you. Trivial things are trivial, are trivial. Don't let your attitude affect the image of your company. Bunny was wrong. MUWHAHAHAHA!!! :P

i will zip my mouth and maintain my silence and my dignity. if some uncouth people have not been taught manners by their parents, its not upon me to teach them, especially when i am in an inferior position. what you did on the spur of the moment, not only hurt your career prospects, but also hurt you inside, deep in your soul. insult was added to your injury and you have only yourself to blame. the world is a very crooked place my dear. of course your employer could not afford to antagonise the customer coz its from the customer that your store makes profit and you get paid. some people are best ignored, you can never make them see the correct point of view and you only end up feeling madder than ever.

Gosh! Charms, I really do not know what I would have done if I were faced with that sort of situation. The man was downright rude. But throwing back the coins was probably not the wisest thing to do, but I guess it was a knee jerk reaction to someone really rude. I understand you for that. I understand your employer too, because, in a business, you really cannot afford to make enemies and the resulting bad publicity, so that was probably why he scolded you, perhaps to pacify the customer. Back to your question, I am generally not a rude person, but there may instances, due to a variety of reasons when I might have been less than perfectly polite. I guess people sometimes have their off days, and I might have had some of those, but I don't think I'm ALWAYS right though. :)

there is never a right for rudeness, bt we have learnt, the customer is the king. so i would just overlook it, smile and give him his coins with a smile and wish him a wonderful day. my experience with these rude people was always, be nice with them and its their loss when they dont get back what they want. these people are always looking for arguments and fighting. so i decided to stop that and be nice. at least i was the winner. thank god noone can judge my thought lol

I had so many such experiencea before while working as a cashier at a local mall. I don't really know if you are right or wrong. Because in some of those situation I did the same. I don't always agree on the "customer is always right" policy. I think this should be changed and forbidden. Because it gives customers an authority to abuse others. And for your supervisors and boss, it gives an opportunity to under estimate you as a person. I think it is not fair and right. Because you won't be working all your life for this company and some of your family members are customer too of this establishment. We should all be treated equally as human being and based on performances. And for such situations, we should be judged or sanctionned after a deep an impartial inverstigations and after hearing both parties. So I think it is okay to stand up for what you believe in and anyway you are talented enough to find a more rewarding job. So even if the company made sanctioned on you, it's their lost not yours Bunnycharms. (^^,)

Well you are right there is no need for Rudeness but unfortunatly the Customer is always right but your Boss was in the wrong to rectify you in front of this Customer, so I would have stood up for myself on that Score as that should have been done in Private not in the Shop. I know where you are coming from as I have had to deal with a lot of Customers and awkard ones in my last Job. As for your Boss well I hope you told him after the Customer had gone that he was in the wrong to have a go at you in front of this Customer.

In that situation, there is no arguing with the boss or with company policy, so it's a waste of time. I can understand your feeling of doing what you did, but I probably would have just laughed in amazement at the man's rudeness and gotten in trouble that way! If you are dealing with people who always think they are right and won't believe or even listen to another side...don't waste your breath. They can argue their side better than you can argue yours, because yours will always fall on deaf ears.

The thing is, your boss was right. Just because a customer is rude doesn't mean you can be rude to them. Sure, what the man did was not right, but doing it back isn't right either. Two wrongs never make a right.

My dear, I have worked in customer service roles all my life. When dealing with the public everything is of the lowest common denominator. I could tell you many stories of people behaving obnoxiously. People who in other situations may be genuinely nice people. It's my belief that your bosses attitude towards you is what gives people the idea that they can treat us as servants & in a contemptible manner. If your boss had stood up for you this man may think twice before he acts in this boorish way again. But no, he will go on to abuse the next young person the same or worse. Not only did your client treat you discourteously but your boss did too. It's so demeaning.

Haii friend I think what you did was absolutely right. Even I would have done something like that. Listen , if I slap you hard then I will say sorry immediately. What sense it makes nothing. As I have enjoyed the pleasures of slapping you. There is no other way to treat man like him . Your employer is also right on his part. He said this just to defend his customer and all he wanted was not to lose the customer. I would do exactly like you did , infact I would throw money on his face and then when asked , I will say sorry. This way he will come to know what insult is. As soon as my boss will go again I will pinch him that I did intentionally, and has he enjoyed lolz. I know one of my boss was exactly same as your customer. I worked there for all 30 days and as soon as I recieved my payment for month , I took a baseball bat and went to his cabin and told him I'm waiting in parking for him. He didn't came down for two days. lolz

You are wrong bunny, You should have been a bit polite and should have maintained your cool there. As every employer would expect their customers to be satisfied and his employees preferences comes next, unless it's a worse act of the customer. If i was in your situation i wont start arguing i just will keep calm until the customer leaves off course i won't hesitate to ask a sorry for my act. Later on i will talk to my employer about what had happened and i won't agree if he/she still insists it's my fault. Our Politeness answers others rudeness. I agree my mistakes and take suggestions from others. I have few friends who never agree their mistakes, all i can do is just get along with them.

No person is always right or wrong in this world. It is not just possisble. But a great many people are not ready to accept this simple fact of life. And sometimes they realy behave rudely if some one shows them their faults or wrong doings. These people are very egotist and they are ready to manipulate the real fact while reporting to others. But one thing I believe, that you cannot change anyone's mind by shouting or misbehaving with the person in return. So you have to be tatical in these cases. If you could politely show the person his faults or could behave with the person with smile in return with his rude behaviours probably he would listen to you, (though I know it was very difficult)and then he would not complain to your boss. In case of jobs we have to adjust with some bitter facts, and what your boss did is to make the person cool, because it was his business to deal with clients and make them happy. May be he actually understood that it was not your fault. So don;t feel that you are insuslted and in future deal with "these people" carefully and and do not try to "teach them a listen" because actually you cannot teach anyone anythinhg unless one in ready to learn.

I think people who think they are always right will think you are wrong even if you stood up to them. they will think you are wrong even if you do have a point. Even if you have proven your point they will continue to act irrational in order to avoid embarassment and will just continue to berate you. I think it is better to explain yourself as calmly as possible since shouting or raising your voice will prove to be of no avail. I know many people like that. I just think they'll get what they give one way or the other.

Well I work in customer service area as well. I would not treat customers like what you did, especially if you're face to face with customers. If the customers treated you badly, you could've told him/her that you cannot serve them and tell them to calm themselves down before you continue to serve. Well the customer that you served might have his bad day so that's why he's throwing that at you. I know that customer should not do that, but you just can't return with the bad attitude. You are serving customer, you are the first point of contact for customers / clients. You should remain calm if the customer disgruntled or even yelling at you. You are not meant to throw your bad attitude towards customer, otherwise customer will give the company you're working with a bad name. Basically if customer demanding more than what you can offer, you will need to see more options can be made. But of course you will need to play it safe, whether it is safe to use within the business rules or not. Never do anything outside business rules just to satisfy the customer need or you could get fired for that. You can also consult your manager or anyone higher than you to seek their wise advices before you can say to the customers. Well if you could follow what I mean, I am pretty sure that you will improve. Don't think of what you've just done today but next time please make sure that you won't do the same thing over again. Well if customers think they're always right, you know they're dumb, you're actually smarter than them because the company already have their own set of policies and business rules. Don't be afraid to that type of customers. Do everything you can to deliver good customer service. Always be friendly to them and smile.

When I felt I was treated unfairly by my supervisor,and got my feelings seriously hurt, I began my plan to leave that job. It took me a year to be ready to do it, but I could mark on the calendar the day they lost me as an employee. It was so funny, by the time I left, the same people who had been rude and critical of me were praising me to my face and behind my back, because I was a good employee . . . I left anyway. I let a lot of people know why. If I know I am right, I can wait for the right time, and I can do what I have to do to get even. I am not always right. I will admit when I am wrong. I do know that rudeness is wrong, even if the customer is always right. Putting up with rudeness demoralizes employees, and makes it hard for anyone to do their best job. When did you finally leave there?

I really do not know what I would have done if I were faced with that sort of situation, The man was downright rude that is the boss he will thought that what ever he does it is right. But throwing back the coins was probably not the wisest thing to do, but I guess it was a knee jerk reaction to someone really rude. I understand your position for that. I understand you as an employer too, because in a business, you really cannot afford to make enemies and the resulting bad publicity, so that was probably why he scolded you, perhaps to pacify the customer. Back to your question, I am generally not a rude person, but there may instances, due to a variety of reasons when I might have been less than perfectly polite. I guess people sometimes have their off days, and I might have had some of those, but I do not think I am always right or always wrong cause we are the people which have given right or wrong.

I know that you may feel justified in what you did and under other circumstances, maybe this would have been okay, but your boss is right about what he said. I believe that the reason he scolded you in front of the customer is so he would not lose him as a patron. Things like this we have to chalk up to a learning experience and keep going. Just remember that whenever you are working for yourself or anyone else, you have to conduct yourself in a professional manner at all times. He could have been having a bad day or something, who knows. If he had assaulted you in some way, this would have been different, but you can not expect respect from everyone. A lot of people do not realize that they have a choice in the way that they behave.

I completely understand how you feel. YET! Sometimes doing what is right, is the hardest thing to do. To do the right thing is very hard. I am a christian so I believe that reguardless of what I think, I need to be kind. That man deserves to have a shoe shoved straight up his butt, turned sideways, then kicked so that is goes even further up there. YET AGAIN! This is not right. To do the right thing takes a lot of courage. Weird thing is to have courage sometimes we must forget our pride. Even though, I am getting smacked around and spit on. That man is wrong. God knows this. We do not always see their "punishment" for these crimes. That man may as well have walked out that do and got hit by a car, we wouldn't know. All we know is he pissed us off. I TRY to do what is right. Not always do I do this. I figure sure he may be a butthead, and I may be humiliated. But God will take care of him and you in the proper manner. If we hasten to do the think we "want" to do rather than what we "need" to do. We sometimes get put in even worse situations. What if you lost your job? Would it have been worth it? I hope this helps. Best of luck to you in the future. AND KICK THAT GUYS A$$!! lol. :)

it is always a company poliy that customers are always right as long as they don't touch and hurt you. You should have control you tempre because you job was not to retaliate when someone does bad things. I f such case happen, you should have reported it to your superiors and handled it professionally. What you did was an act of retaliation and I am sure you don't want that thing to happen to you to but thne you did the same thing what the person has done. Better be silent and keep your work. there are alot of peoplelike this but you cant control them.let them pass by and control your emotions.this way you still gainthe respect of others especially your peers.