Would you complain if you were overcharged in a charity shop?

June 8, 2008 1:20pm CST
Lately I've been doing all my shopping for books and DVDs in charity shops. Partly this is because my economic situation isn't too great at the moment, and partly because I enjoy browsing the shelves and seeing if I find an unexpected surprise. The other day I was in a Red Cross shop. I picked up a book priced £1.99 and 3 DVDs priced 20p each. Total should have been £2.59. I went to pay and had my money ready, but the assistant must have put the DVDs in twice, as the till came up saying £3.19. I had a moment of hesitation here - my first instinct was to point out the error, and if it had been a regular shop that's what I would have done. But then I thought "I don't want to look cheap, it's only a 60p difference, and anyway it's for charity." So I kept my mouth shut. Did I do the right thing though, or should I have pointed out the mistake? What would you have done?
2 people like this
8 responses
@peavey (16936)
• United States
9 Jun 08
I would have pointed it out and expected it to be corrected. Thrift stores set prices so they can make a profit. When I want to give over and above the price I pay for goods, I make a donation, no strings attached.
1 person likes this
11 Jun 08
Cheers. Thanks for replying.
• United States
9 Jun 08
Ok I guess I am cheap, because I would have pointed out the error. Because let's face it with everything being in a finicial pinch you shop those stores to save money and do something good in the process. And being overcharged no matter where you are is not right. Because if they do it to you they will do it to the next person so on.
1 person likes this
11 Jun 08
Good point. Thanks for replying.
@cher913 (25782)
• Canada
9 Jun 08
well it depends on what type of charity it was - seriously there are different kinds! one store around here, only about 5 % goes to the actual charity and the rest lines the pockets of the owners and the other charity i shop at is staffed by volunteer and the money goes to missions - so you see, it depends.
1 person likes this
11 Jun 08
This is run directly by Red Cross volunteers, so I suppose after rent they get everything.
@beaniecat (329)
• United States
9 Jun 08
It probably depends on what kind of mood I was in that day. In reality, working there is probably part of a program to help train her for a better paying job somewhere else. Pointing it out might have been a good thing so she'd learn from her mistakes. At least it was for charity.
1 person likes this
11 Jun 08
Cheers, thanks for replying.
• United States
9 Jun 08
I would probably point it out, but not make a big deal of it. If it was difficult to correct, I'd just let it slide. In general, I like the prices to be rung up correctly wherever I am and I point out errors whether they are in my favor or the store's favor.
1 person likes this
11 Jun 08
Cheers, thanks for replying.
@mentalward (14690)
• United States
8 Jun 08
Ooh, tough question! I think that what you did was very admirable! I would probably handle it differently, now that you've given me time to think about a situation like this. I'd point out the overcharge, but say it's okay to leave it. That way the cashier might be a little more observant and not undercharge anyone, thereby causing them to lose money. We have a store like that who give you a scratch off ticket each time you shop. Some of the tickets give you 10% off your next purchase, but specifically state that you may only use one of these tickets per purchase. I was in that store, waiting to pay for my things, when a woman ahead of me starting arguing with the cashier because she could not use 2 of these tickets for the same purchase. She wanted 20% off. She ended up leaving everything right on the counter (and she had quite a stack of things!) and leaving the store saying she'll never come back. Obviously, she had not read anything on the ticket beyond the "10% off" and apparently really wanted something for nothing. These things are already priced so low that I am always delighted to find something I want at the price they charge. I cannot believe some people will start an argument over a little thing like 10% at a store like that. But, back to your question, yes, I believe you did the right thing. You can feel good that you helped contribute to a worthy cause, however small.
• Malaysia
11 Jun 08
As I was saying temptations will lead the cashier to charge even more next time. No one would know what he would have done with the money. If it is for charity, it should be out in the open and the people should be informed that an extra charges will be added. I am sure people will be happy to donate with confidence. Sometimes things are not what they seem to be,we tend to assume and it might be actually not what we have accepted. So it's good to point it out and we will have the peace of mind or we would add more worries to our self. Cheers,
• United States
8 Jun 08
I would have said something. I would have just pointed out that you think you were charged for the one DVD twice. The cashier would have noticed his/her mistake and would have corrected it. I am frugal and I give to church and charities, gladly...but if I am buying something, I expect to pay the price that is marked.
1 person likes this
11 Jun 08
Thanks for responding.