New Self Check Out Register = 1 Less Cashier

@relundad (2310)
United States
September 7, 2008 10:12pm CST
Today I was at my parents home and my father had been to the neighborhood Kroger. He started telling me about his experience. He mentioned that all of the lines were 10-12 people deep. In his particular line he was at the very back of the line. A manager came to his line and asked if he wanted to move over to the self check out line since another was about to be opened. His comment to her was "No thank you, I'll just wait my turn". She then offered to assist him with the self check out if he didn't know how to use it (she probally assumed since he was senior citizen he wasn't familiar with operating). He again responded to her by saying "no thank you, because it started out with 2 self check out registers and now its 8, so I guess eight cashier positions have been eliminated" . He said that people around him started talking and said that they had never thought of it in that manner. How about you, do you consider this convience to the shoppers as a way of eliminating a possible position for a person?
7 people like this
22 responses
@dragon54u (31634)
• United States
8 Sep 08
I LOVE THE SELF-CHECK OUT!!! I avoid the long lines and can pack my groceries the way I want. Frozen foods all together and bread and eggs in a separate bag, cans in another. It's what I want when I want it! I love self check out!
2 people like this
@relundad (2310)
• United States
8 Sep 08
Hey dragon, I like the self check out too! I had never thought of it in this way, until he mentioned it.
• United States
8 Sep 08
I know that many jobs are cut out because they have self check-out registers but they do have a position for someone that stands in front of the machines and watches a computer screen. Anytime an error occurs with the system or it malfunctions, they are there to help solve the problem. So a job still does exist for the self check out area.
2 people like this
@relundad (2310)
• United States
8 Sep 08
True there is 1 to 8 ratio, so I guess 7 lost positions is 1 better than 8. Thanks for responding.
@sharra1 (6340)
• Australia
9 Sep 08
I agree that it is a way of eliminating people from job and cutting costs. Too many companies are doing this now. If they keep doing this the whole economy will collapse because there will be no one earning money to buy their products. It is a worry. They are talking about doing it in my country as well. It does seem odd though, apart from eliminating jobs how are they going to be sure that people will not just walk through and not pay? If there is no one operating the register and no one watching it then how do they know you will pay. How can they know you will pay the right amount? After all only the cashier knows how much cash is in her drawer. I suppose they would have to make it credit only or something. hmmm now couldn't people ruin this new system by getting away with goods and not paying, or not paying the full amount. Would that not make them re-employ cashiers?
• Omagh, Northern Ireland
9 Sep 08
There's usually someone around the self checkout to help newcomers get familiar with the machine or sort out any issues you might have,and it can detect that an extra item is on the belt if you bypass the scanner...The one I'm now familiar with has both card and cash payment capability..it'll accept both coins and notes if you don't bring plastic along!
@relundad (2310)
• United States
9 Sep 08
For the ones that I have seen they use one cashier to man the area of self check outs. They also use a touch system that detects the number of items on the counter verses what goes in the bag. Some of them you have to rub on a pad to deactivate the security barcode.
• United States
8 Sep 08
yep thats exactly what they are there for.. technology makes things easier but with it takes the place of people and personal contact.. of course everywhere right now is trying to find new places here and there to cut back and still function.. i heard walmart is trying to make its employees majority part time.. how can it function well when no one is there all the time???
1 person likes this
@relundad (2310)
• United States
8 Sep 08
There are many companies that are moving to this system. They still have staff there all of the time. The reason for taking them to all part time is so that they don't pay for benefits which will cut cost. They just make sure that nobody gets 40 hours, actually I think it has to be 32 or less to be considered part time
1 person likes this
• United States
8 Sep 08
Definitely have. I am just amazed that technology is going to take over all of our positions eventually and we are letting it happen. The economy is rough enough and we don't need to make it worse by eliminating jobs. I don't like it and always refuse to give in to it. I have very limited technology in my house. I like the old fashioned things and many of the items in my house are from the 50's and before. That is the only thing I appreciate, hard work.
2 people like this
@relundad (2310)
• United States
8 Sep 08
Even though I am technically dumb, I like all of the new technology. I had just never equated the self check to a position being lost.
@sabbatha (287)
• United States
8 Sep 08
I wish to God we would have them at Walmart. They keep taking all the sales people off the floor to run registers when we get busy instead of schedualing more cashiers. I certainly don't want to replace workers, but if they are going to have the workers anyway, then they might as well put in self service registers so that us sales people can be on the floor to help customers and take care of our areas so they aren't looking like a tornado flew through it.
9 Sep 08
I was surprised to hear that you didn't have self service tills at your branch of Walmart. They own the supermarket chain called "Asda" here in England. In our local branch we have one bunch of 4 self service till, overseen by one member of staff. Maybe us English are a bit thick when it comes to self service as you say an American shop assistant can look after 8! Also, people are told they can only take up to 15 items through self service tills, so I don't see any great effect on jobs just yet! I find they're quite handy sometimes, as they can be quicker than queuing up at an ordinary till.
@relundad (2310)
• United States
8 Sep 08
Well they are probally on order, because all of the Walmarts in GA have them.
@sabbatha (287)
• United States
8 Sep 08
As far as the economy goes, well I'm not so sure the job market is as bad as they say. We can't get enough people to work at walmart. They are always hiring, as well as other places. People just don't seem to want those jobs. Around here it seems they would rather collect food stamps and welfare then get a real job. So a few self check out lines at walmart would not elimanate any jobs what so ever.
@suspenseful (40193)
• Canada
8 Sep 08
We have only one self=checking register in our Superstore and none at Walmart, but we have numbers flashing and the checkers arranged so that we all get out faster. And I do think every self=checking is a way to eliminate a cashier. Oh and you do not need to get self-checking registers to eliminate cashiers, just eliminate the sections and put less cashiers on. I do not know what they did at Walmart, but with arranging the cashiers, there are more working instead of less. I do not know how it is in the States though.
@relundad (2310)
• United States
8 Sep 08
Automation is slowly taking over.
@ShepherdSpy (8544)
• Omagh, Northern Ireland
9 Sep 08
I work late and make use of a couple of the nearby town's supermarkets offering 24 hour opening when I get finished..It's usually a day off next day,so I can take my time exploring the place for offers,and it doesn't resemble a trolley demolition derby with the competition coming around the corners at You! Shopping on my own for a bagful of groceries,I don't mind using the self check out-there may be ONE checkout operator around (this is after 11pm,usually),as most staff are restocking shelves..The store I go to most often has the same Guy looking after the self checkouts nearly every time I've been in there-He's very helpful! If I was shopping for a family sized load,I do think I'd prefer having a checkout operator there,though..unloading and reloading a trolley load is a pain!
@relundad (2310)
• United States
9 Sep 08
I definitely like the convience when I have a couple of items. But like you if I have more than a few items, I am happy to let the cashier and bagger do their jobs.
@Hatley (163776)
• Garden Grove, California
8 Sep 08
relundad yes its possible given how greedy some companies are that having a self check aisle would eliminate a worker. I really dislike the things myself and relish the human touch. with so much electronic garbage now days its hard to' talk to a human on the phone anymore so dont take my grocery store checker away from me. Humans answer our questions much better than stupid robotic devices on the phones. So lets hear it for our grocery checkers may they survive/
1 person likes this
@MsTickle (25180)
• Australia
17 Sep 08
Good for you hatley...I wish there were more like us. These new ideas are being thrust upon us and we go along with it because we have no choice a lot of the time. Some changes we must fight I believe. Technology is great but not at the cost of jobs for the little guy on the street.
@relundad (2310)
• United States
8 Sep 08
Hi Hatley, I must admit that I had never thought of it in these terms when it came to the grocery store. Like you I hate the automated phone service. And no disrespect to any foreigners but I really hate when I call for some type of tech support and the accent of the person on the other lines accent is so thick of their native tongue that I can barely understand them, and based on what I am able to make out they don't understand me either. This is soooooooo frustrating to me. Since I called an American company.
• United States
8 Sep 08
another way to look at this is that with having less human checkers, price of a lot of things can come down, requiring fewer working hours per family just to get by...allowing more hours to spend at home with our families...maybe families can afford soon to have a stay at home parent once again... i do understand the feelings about loss of worker positions - i personally have my own business, and would dearly LOVE to get to a point where i can afford at least one employee - i would no longer have to work 12 hours per day, and i would be helping one more person get ahead...
1 person likes this
@relundad (2310)
• United States
8 Sep 08
Hang in there Redfeather, you will get there. I too own 2 companies. Thanks for responding.
@cbreeze (1205)
• United States
8 Sep 08
I have often thought about this regarding self check out. This is the same affect of ATMs. Ever notice how few checkers there are at the bank? First they touted it as the most convenient thing. Said that it would keep costs down. Now they charge you for using the ATM not in your network. Half the time, the self check out is down in the grocery store I usually go to. Even so, they only have one or two lines open.
1 person likes this
@relundad (2310)
• United States
8 Sep 08
I guess I was too busy thinking about the convience factor until my dad mentioned his reason for not using them. You are right too about the bank. And if you are not careful a nice chunk of your money will disappear in fee's.
• United States
8 Sep 08
I was reading this and thought to myself that when our store added the self-checks, they didn't take away any of the regular checkstands at all, they just added the self-checks at the end of the regular check-outs. So in reality, at our store, two new jobs were CREATED. We started out with maybe 8 checkstands, and now we have 18 regular, good old-fashioned check-outs, with real people at them, and 10 self-checks. So the truth of the matter, is that we created several new positions, not the reverse. You are not gypping any of us out of a job by using the self-checks. I LOVE the self-checks, and use them all the time, because I can bag my groceries exactly how I want them, and go the speed I want to go. I agree that lots of technology is pushing people out of work, but even the self-checks have to be manned by personnel. Otherwise dishonest customers use that as an opportunity to steal the store blind. So none of us is put out of work. As I mentioned before, if anything, the new self-checks have created jobs. I was the recipient of one of those positions.
1 person likes this
@relundad (2310)
• United States
8 Sep 08
Well I am glad that its a win/win at your store and for you. Thanks for responding.
@VE3IYB (209)
• Canada
9 Sep 08
We only have one grocery store in this area that has them. The again the have the cart wheel locking system for when you try to remove a cart from their property. This is one of the more expensive grocery stores in our area so its on the auto ignore list for us. I guess it would remove tellers but this store has at least 20 checkouts in addition to the self checkouts. What I find much more disturbing is the cattle herding stations at WalMart. You know the ones with the PA Speaker cranked to 11 saying "Please go to checkout X" every time another customer is served. You can here this message blaring throughout most of the store. Maybe its just in our area as we seem to be a testbed for this kind of technology.
1 person likes this
@relundad (2310)
• United States
9 Sep 08
Oh how I hate those wheel locked carts! Or the one's with a pole sticking out of the cart so you can't remove it from the door! Now they are definitely on the auto ignore list. I'm like ok I can spend all of my money in your store, but can't take the cart to my car? Forget that!
8 Sep 08
Its true that businesses will do anything to save a buck. They don't care if they're putting people out of work. It is terrible. However, the self check outs were already put in and him not using them isn't going to make Krogers get rid of them.
1 person likes this
@relundad (2310)
• United States
8 Sep 08
His point is not to think that they will change there way of doing business. But he is basically not supporting the idea.
@MsTickle (25180)
• Australia
17 Sep 08
How wonderful that someone cares and will stand up for the principle. I was working as a cashier when this concept was first introduced. My first question was "What will happen to the operators?" The answer was that they would be absorbed into the company. This is bs as the cashiers are at the very bottom of the totem pole. Like self serve fuel eliminated driveway attendants and ATMs eliminated bank tellers so self serve checkouts will eliminate cashiers. We are being replaced by machines as was foretold in the sixties (or thereabouts). Small business is being eaten up by huge corporations and little by little the machines will take over...wages are the biggest expense a company has.
@gtdonna (1738)
17 Sep 08
Yes I have, some want everything done so quickly and with machinery that they hardly give a thought about jobs being loss and food being taken out of someone else mouth. While I do understand these conveinces are suppose to speed up the process and save money, rightly as your Dad is saying, 2 was more than enough, now having 8 a lot of people are left without a job because a machine took over.
• United States
8 Sep 08
There's a chain of grocery stores in my neighborhood that has these self-checkouts. From the first day I found out about them, I have refused to shop there. The economy destroys lives every day, as more and more people lose their jobs. I will not participate in making it worse, if I can help it.
1 person likes this
@relundad (2310)
• United States
8 Sep 08
Good for you for making a stand for what you believe.
@littleowl (7157)
13 Sep 08
I guess also apart from elimating cashiers from a job it is also because they are short sraffed and it makes the cashier's job easier,,but I don;t like the idea and much prefer to go to a cashier..littleowl
@relundad (2310)
• United States
13 Sep 08
I don't mind them when I have a couple of items. But if more than that, its too much like work. I'm already wore out by the time I finish shopping.
@4aps777 (1528)
• United States
8 Sep 08
that cuts down the jobs.
1 person likes this
• United States
18 Sep 08
The self checkouts are definitely eliminating job positions. I mean yeah it may be convenient, when they work right, but it eliminates the need for cashiers. The economy is slow and people are struggling to make it. Then, they go and take jobs away for so called convenience. More often than not when I have used a self check out, which I have a few times, it doesn't work right and a cashier ends up having to come over to the register anyway. So, why not eliminate the convenience and just let the cashier do what she is there to do.