Airy call center agents

Why do they need to be arrogant or proud if they are just plain agents? What's to be proud on that if they're job is the lowest position in a company? and they're doing that for years? Don't they knew that Call Center Agents doesn't have any growth? That once you start as an agent, you'll stuck as an Agent? That's the worst job in the world. Sorry to offend the honest and good CCA here but that's the truth. You're stuck and the graveyard shift would kill your body slowly..

one of my best girl friends work in a call center, but there's no "air of superiority" in her.I think most of the call center agents behave that way because they earn more money than other employees working in 8-to-5 jobs.they feel "richer" and more upper class.also, they feel superior because they speak good English with accent.I'm not against call center agents.what irritates me is when they're in public places or riding a public utility vehicle and will say "manong, pakitabi sa side" or "kuya,how much is your fishball?".du'h!

I have a sister and a cousin who works similarly but, they do know how to use their 'airy' attitude when they need to. On my part, I also use english in my work as I teach english to korean students. I really avoid arrogance when I speak english as well as avoid difficult words for my students to understand. However, when we do encounter difficult words, I help them understand by providing easier equivalents. As much as I really do appreciate being able to speak english well, I still do want to be fully knowledgeable about my own language as I still have difficulty with words in my own language. We don't often get to use those unfamiliar words in filipino and whenever I do get to use some, others would say that 'your so deep' but, they aren't as deep as they say they are since, they could still understand what I am trying to use a particular filipino word for.

Having worked for a call center gives no air of superiority. The pay rates tend to be quite low generally speaking. However during the conversation the agents are told to be confident.

REALLY!! haha.. I can relate to that! there was one time I attended a graduation ceremony and I can't help but get irritated with my seatmates, who happened to be call center agents. They were gossiping like there's nobody else around them.. haha... I mean in a loud voice... It's like they're making everyone else notice how wonderfully they speak English. They could have spoken softer so to respect the event. How did I know they were call center agents? They proudly and LOUDLY said that themselves, as if they're talking two blocks away from each other haha. But it's definitely not EVERY single call center agents. I've met some who were really very nice and humble. I wonder what makes the others feel superior by being good in English. Well, I know it's a plus factor to be good in it. I've heard from a commentator in the news saying "Being able to speak good English does not mean that you are Educated, It's how you use it." hehe...

I don't consider a call center job as a job with high levels of superiority. It doesn't mean that speaking English is a sign of superiority, but it is a sign of advantage. Not many speak the language fluently, but c'mon, I didn't study for four or five years and spent thousands of bucks in a good university just to work as a call center agent. It is degrading and humiliating to be taking care of customer service for foreigners. It is disgusting to know that you are yelled at by furious customers. I feel sorry for those who do call center jobs. They have forgotten what they're worth.

hi debshie! my husband has worked in a call center and nothing has changed in him. but when he resigned, we went to where he worked because he had to sign some papers. i went with him. and true enough, your observation is not far fetched. i have seen them and there is a certain kind of "air" about them. you can really pick them up from among those who are still only applicants. i dunno why. there is a certain kind of culture inside the call center. or maybe because their salaries are higher than those who are working in officers. i dunno. or maybe because their command of the english language is better. there is just so much hype working in a call center. those who stay are those who belong. i guess my husband doesn't belong there because he only stayed for a few months. he got signed up to an account that is rather new and whose demands are pretty high that he couldn't take the pressure. i know that it is not right to judge, as not everyone is like that. but i agree, there is definitely something about most of them. take care and God bless you! happy mylotting!

Yeah I guess there is this silent status symbol of working in a call center. I have seen and observed that too. One thing also is the salary they received which is a bit higher than those that are not working in a call center. They get easy money therefore they can afford the things that most non call centers cannot easily afford.

Lol! I couldn't help but laugh at SOME call center agents trying to be superior just because they can speak english. lol! It's pathetic you know. I can't say for all call center agents because i am friend with some of them and they are pretty humble when they're with me, at least. lol! I couldn't question your observation at the same time because you have worked in a call center and i do, partly, feel the same. Well i guess they're just too proud of their job so maybe we can give them time to realize that it's really not that superior.

yes i know some call center agent that are so "airy", yes they are good in english, they earn a lot. so what? they are so fake people. some of them just pretending to be "know all person". but of course as u say not all CCA is like that only some of them.

I tried call center work when I was younger. I was a multilingual representative since I speak Spanish and French besides American English. I found the work very depressing and stressful, so I quit my post and went back to the US. I hope this doesn't offend anybody, but I get the feeling that people make fun of call center work because it's a fallback in case you can't find work in your actual field. I really haven't noticed the air of superiority, although I have noticed the increase in forced "twang" among the twenty-something crowd. It kind of makes me cringe because it sounds so unnatural. Some can do it really well though, but they're definitely the minority.

hmmm you know that really depends on the person.... my sister-in-law works in a call center, but she's a down to earth person... although i also know someone who landed a job at a call center and was sooo arrogant considering that he's been there for just a week... there is always 2 sides to the coin i guess.. some are nice and humble, while some feel that they're rockstars. so if ever there are agents out there that they feel they're better than the rest, just keep your feet at the ground, call center agents are replaceable anytime.

I thought call centre employees came pretty much at the bottom of the employment status hierarchy?? At least where I work...Maybe it depends on the country you work in and whether your job is not in your native language. In my job most of my collegues take routine calls, one after the other, stuck to a headset in a booth, with very limited freedom including predetermined breaks. How could they be stuck up? Money is close to the minimum wage for most, myself I get a small added ' language bonus' for speaking German to German clients. ( so I can feel a little superior) But I can't say I have ever noticed - in my workplace- any air of superiority. There just is no basis for it. Mind you, being on the other end of the phone and dealing with telephone companies or such like there may be a slight difference. maybe it stems from the fact that these big companies - while allegedly being there to provide a service- think they monopolize the market with their product and we are all powerless! Still, it's a big generalization to make ,there are too many call centres of too many different kinds, a lot of us feel like battery hens with no sense of agency. Maybe some employees need to make themselves feel superior in order not to feel completely humiliated.

Actually, call center agents should not be so arrogant and feel so superior. I mean, their jobs are not really that great or topnotch. There are other jobs out there that are more prestigious than theirs. I also observed their arrogance especially when I am talking to some of them by phone when I am inquiring about something. I don't usually tolerate arrogant people and sometimes when they are already too arrogant to customers, I tell them that directly. It does not mean that just because one speaks English, he/she is already superior. It does not give one the right to be arrogant or obnoxious.

my hubby had been working in call centre for about 4 years now... but he is not airy or arrogant about his job... i don't think that there is anything to boost about working in call centre... it is just an ordinary job... there are other jobs that are more noble and honorable than a call centre co-worker... and the salary is also not great... my hubby even thinking of switching job now and looking for another one... take care and have a nice day...

This is applicable not only to call center agents but to people who can speak fluent English or have knowledge of other languages. But as you have said, this is not in general but just a few. I guess that's how others feel because many in our society still thinks that the more you know English, the smarter you are. A taste of colonial mentality, eh? Try to shift from Filipino to English (with accent if you want) when you are dealing with people in the phone and you will notice the eventual change of attitude from the other end of the line. I know. I always try to speak in English when talking with customer services of companies and I always get a good response. I think, those airy "spokening dollars" will eventually stop being one when our society will quit equating language with over-all knowledge and skills of a person.

Hello debshie, good day to you. Honestly speaking working in some call centers really give a good opportunity to earn money but the problem is their many is the disadvantage of working at night, which causes for other people to have sick and change attiude. Well, for me not all people who works in call center really change their attitude because in my own opinion some people who work in call center find hard to adopt the condition of their surroundings which causes for them to change their attitude. People change their attitude because of the surroundings, people, community and the condition of the weather. First reason why do people change their attitude is because of the surroundings, if the place is not organize or ramble it may cause for a people to adopt to the place as easy to be anger. The second one is the people, we all know that not all people who are working in call center do not have the same place with you, which causes for every people to have different attitude that's causes for a person to adjust his/her self to relate and adopt that kind of attitude. Then the third is community which also give a good percentage in why people change, when the community is not good or not good in relation to each other it may also causes for you to have a bad relation to other because all people are different to each other in some points. Then the last is the weather condition, if the weather condition is always changing it my cause for a person to feel moody. Like debshie said, as she already expirienced some people who work in call center tell this one "I am better than you because I speak english", I think the reason why they are telling it is they are proud in their job so I guess we must just face the truth and accept it, well in all summary stress is the main reason why people change their attitude, which is through because working in a Call Center is very stressful. Well, I guess my response is to wide enough, I hope I give a good interesting response with this discussion entitled "Airy call Centers agent." happy posting and happy earning to everyone.

I agree with you and the fact english is the main language that they speak over the phone, they should be aware that when they are outisde there is no need for them to try hard speaking in english and showing to other people that they can speak english. But to tell you the truth this is not only applied to call center agents but in any feild as well it just so happened that in a call center they have no choice to speak in english fro them to communicate well and do the job.

I have worked at 2 different call centres. I am not sure what kind the other people worked at but mine were rebate centres. I think I know the kind of people you are talking about and hope I am not one of them. I consider myself to de as down to earth as the next. If you are talking about the people who use a mass amount of big words to sound superior over someone else then I completely get it. The only thing that bothers me about call centre agents is when I can't understand a word they say. I know alot of call centres are based overseas and everything but I should atleast be able to understand the person on the other line. I feel bad saying "could you repeat that" over and over.