CAll center agent caught for Identity Theft

She finally got her well-deserved fame only it would causer her shame. What the mom said was so true. Really now, I know most people are in desperate need of money but identification theft is definitely not a good way to do it.

This is a sad and disappointing story. She may have her reasons for doing such a an awful thing, but it can never be justified. She didn't only put down the image of call center agents but also of Filipinos. Life must have been very hard on her, but who doesn't have problems. This is really not a good way to solve issues.

I have been working in this industry since 2003 and I can say that the people who are now working in this industry is no longer the same as the ones I worked with when I started. People working in the call center industry are what I can term "a dime a dozen" since it is the easiest job that you can apply for here in our country. Not because it is an easy job, but because of the numerous jobs that it can offer. There is also a misconception that the pay in this industry is good. It was good when I started in 2003. I was even able to buy my own house with savings from my salary from 2003 to 2006 since I am single. But if I were to apply for an agent position now, I will get the same rate as I had when I started in 2003. Imagine the inflation from 2003 to 2012 and companies are still offering the same pay rate. Yes, there are a lot of incentives. But these are all performance based, meaning you really have to work for it to earn it. I don't want to pass judgement on this call center agent who did this scam, but she must've thought that she can get away with easy money. When it comes to earning money, no matter how dire your circumstances are, there is always a better and decent alternative than to stealing.

I can't watch the video due to internet connection but from what I understand she pretend to be her client and make a fake facebook profile? Even if not all we see on the internet is fake but we need to beware of it. This is one of the example where she just not lying herself but others for sure. I bet they fired her for her wrongdoing. They don't need staff like her over there.

jeeez how can she actually have the guts to do something like that? like really? how can you do something like that? she isn't afraid losing her freedom and job just by doing some stupid things.

That's really not good.Acting to be,but use by the devil to be a kind of that attitude. Such a cloth of shame to her. Well, there is no perfect company,worker etc,but when Satan use that evil deed,there is no more to be good .

oh yeah, i guess she'd be gone for a very long time, she chose to steal a famous person here in the country and i would think she has no mercy for her because of what she did.. she even put her name to risk because she was asking money from supposed people she had relationships with in the internet. im glad she was punished. i hate people who does things that bothers others who are just trying to live correctly and earn money the right way.

That is really bad.... taking advantage of someone's identity. I think she deserves to be put in jail for this offense. She was really good at robbing it and playing it as her own. Since she is working as Call Center agent then she can fake her voice as well. Oh too bad she got caught. she could have just used her voice in CC to earn and not the way she used it right now.

She definitely ruin the call center industry and also the hardworking call center agents. She deserve to be in jail.

Ugh...I cannot open the link :x okay, whatever wrong she did,she should pay it. :xxx I cannot comment more as I don't know what happens

Hi Letran Knight: what this woman was thinking when she did such an illegal action. At least they caught her when she was doing this. Otherwise she might be doing the same thing to some innocent clients. The company at the same time has lost its credibility because of this terrible employee. ALVARO

They should have not emphasized it in their news so people reading and watching the news will not generalized it and look at call center agents like us as if we are also doing the thing. Another bad way of using the internet is being shown here. We should not abuse it's use and we should be more cautious as well as a user so we will not be victims of this kind of scheme and people doing this should really be arrested. If anyone of us here knows someone doing this, we should help in telling the pulis so as this will be stopped. Hopefully no one will try to do this to us..

OMG. This is embarrassing. Just accept who you are and be true to yourself. Even if you are not beautiful but it's who you are. Never use another person's photo just to impress.

What way to cheat people. It serves her right that she was caught. As always, bad deeds will revert back. Imagine stealing the identity of someone so beautiful. No wonder, she got an Australlan boyfriend because she used a beautiful and sexy model's identity, very much opposite her.

Her face is so annoying, what a loser stealing someone's identity. I think I understand that because as you look at her, even her self she realized that she was not satisfied with her identity so stealing was her only option. LOL

hi letran thats terrible to use her job that way,hope she is fired and never gets to work in a call center again. You are right it is an insult to those who are hardworking Call Center Agents. it will give them a bad name who do not deserve it.She could possibly e ven have to go to jail I would think

Serves her right. She could have loved her job more and work decently. It's a real disgrace for call center agents like me. Thanks for sharing this info. I know this posts makes me upset but it's a MUST KNOW for those representatives on the phone that it is really now worth risking their jobs for being involved such petty crimes like this. One advice: Have a clear conscience and put yourself in the customer's shoes. They're the reason most of the Filipinos here still have jobs. And we should all be thankful in this opportunity given by off-shore companies.

oh why would she do that? maybe she is just so desperate? or she might have some personality disorder or something?

When I heard about this, I laughed my head off. Talk about stupidity. What was she thinking that she would't get caught. Then I got angry. Here we all are trying to make a decent living, trying to convince people that their security is in our best interest and then someone comes along and ruins it. It's not enough that most foreigners whose customer service is being outsourced gets mad because they find out about the fact that we're not locals. Now we have to be really careful because of the mistake she's done. I'm sure what she did will cost her more than her job. What she has done is theft. If she wants a job, she better steer clear of the bpo industry. Or any industry that deals with financials.

Hi there! I was able to watch this on the news a while ago as well. It's unfortunate that the fact that she is a call center agent got dragged into the issue even if she did all those bad things outside of her work. I don't think that what she did will have a direct negative and long term effect on the industry itself or her company as her case is an isolated case. But it is definitely some bad publicity to a very successful industry although it's not something that can't be handled. I've worked as a call center agent before and I know all the bad rep that agents have. I admit a lot of them are true but it's not fair to generalize, right? So I think y'all will be okay pretty soon. She said she did it because she is a single mother who is trying to put her kid through school. Whatever her motives were, there is no justification for what she did. She will be charged with 3 crimes. Not only will she not work in the call center industry again, she might have to go to jail as well. I hope she realizes her mistakes and that other people will learn from this as well. We should be more careful with what we post online. We don't realize that there is a certain amount of responsibility when we decide to be active in social networks. Take care!