Not happy with our Uber experience
By Judy Evans
@JudyEv (340511)
Rockingham, Australia
February 14, 2024 8:53pm CST
A few nights ago, we ordered an Uber to take 5 adults. What arrived was a Mitsubishi Outlander.
This wasn’t nearly big enough for 5 people, all in their late 70s. Vince managed to squeeze into the back compartment but had to sit sideways. In the next section, my brother-in-law’s knees were up against the driver’s seat and his face much too close for comfort to the driver’s head-rest.
My friend who has had a knee replacement had trouble getting into the back seat. Her husband in the front seat was probably the only one who was comfortable although I was okay in the centre of the middle seat.
The driver didn’t get out to help put up the very rear seat and talked, albeit quietly, on a hands-free phone all the way there.
We phoned for an Uber to come home and got the same model vehicle so had all the same problems. I think maybe next time we’ll designate a skipper.
I borrowed the photo from an advertisement. 
39 people like this
39 responses
@kaylachan (70132)
• Daytona Beach, Florida
15 Feb
I am sorry you had a poor experience. I always chose an Uber XL, because of my wheelchair. I only had one incident where a driver couldn't take me and my chair. However, that was on them. They signed up as an Uber XL (meant to comfortably fit six people) which meant he should've been able to make room for my chair. He admitted it being his first day, and he didn't know. But while I kind of understood, when you agree to be a driver, you should have the common sense to know you might be asked to transport groceries luggage, wheelchairs or what have you.
4 people like this
@kaylachan (70132)
• Daytona Beach, Florida
15 Feb
@JudyEv They have a help section where you can complain directly to the company.
3 people like this
@rsa101 (38166)
• Philippines
18 Feb
@JudyEv Oh, I see. Uber had excellent customer service when they were still in operation, and each rider had the opportunity to provide feedback. If the service was subpar, they would even be willing to give us a refund. Regulators from the government penalized them for noncompliance, so sadly, their service was short lived. Following a buyout by their rival riding app, they were forced to close.
1 person likes this
@aninditasen (16412)
• Raurkela, India
15 Feb
Uber services had turned bad in India too. Now they keep canceling the booking and the driver calls for extra bucks.
2 people like this
@JudyEv (340511)
• Rockingham, Australia
17 Feb
@aninditasen It is fairly regulated here and most of the cheating has been stopped.
1 person likes this
@aninditasen (16412)
• Raurkela, India
16 Feb
@JudyEv In India Uber services have become a business of the cheats.
1 person likes this
@arunima25 (87830)
• Bangalore, India
15 Feb
That must be an uncomfortable ride. Sorry about this horrible experience. They should have sent a big spacious car as requested. And driver talking over phone sounds very unprofessional and even risky.
I hope that you can complaint or give a genuine feedback to them in some way
2 people like this
@arunima25 (87830)
• Bangalore, India
17 Feb
@JudyEv Hmm...I see. Hopefully, things go well in the future.
1 person likes this
@FourWalls (68236)
• United States
15 Feb
Wow, that’s just awful. I’ve never used them, and I don’t think I would.
2 people like this
@FourWalls (68236)
• United States
15 Feb
@JudyEv — you paid EXTRA? Oh, I’d be screaming like a three-year-old at the candy counter.
2 people like this
@JudyEv (340511)
• Rockingham, Australia
16 Feb
@FourWalls I think we might have found a place where we can voice our concerns. We probably won't do too much screaming though. 
1 person likes this
@wolfgirl569 (106649)
• Marion, Ohio
15 Feb
Sorry it wasn't comfortable. If that's the biggest you can get it might be better to call for 2.
2 people like this
@JudyEv (340511)
• Rockingham, Australia
17 Feb
@wolfgirl569 That's what we'll do next time.
1 person likes this
@Deepizzaguy (103100)
• Lake Charles, Louisiana
15 Feb
Sorry to learn that the ride with Uber went bad.
2 people like this
@Deepizzaguy (103100)
• Lake Charles, Louisiana
15 Feb
@JudyEv Thank you for sharing what happened.
2 people like this
@LindaOHio (179153)
• United States
15 Feb
I'm sorry your ride was a disappointment. What is a skipper? Have a good day.
2 people like this
@MarieCoyle (37726)
•
15 Feb
I have used Uber some when traveling, usually to get to the airport. Luckily, all my Uber rides were pleasant and the driver helped with my luggage, etc. Your experience doesn’t sound good, I’m sure sorry.
2 people like this
@JudyEv (340511)
• Rockingham, Australia
16 Feb
@MarieCoyle It's not often there is more than four of us but we'll take more care next time to get something suitable.
1 person likes this
@MarieCoyle (37726)
•
15 Feb
@JudyEv
I hope if you have to use Uber again, your experience is better than this was.
2 people like this
@JudyEv (340511)
• Rockingham, Australia
16 Feb
May I ask about your father? I know he was giving you headaches at one point.
@Tampa_girl7 (50317)
• United States
15 Feb
Sorry you had a bad experience. We don’t have Uber here.
2 people like this
@xFiacre (13049)
• Ireland
15 Feb
@judyev How uncomfortable on several levels. A taxi driver I had in Paris recently broke up with his girlfriend on the phone as he drove us from the airport to Gare du Nord. Actually I think it was the girlfriend who dumped him. We didn’t really need to hear all that, but as tourists he probably thought we didn’t understand. Even a non French speaker would have understood!
2 people like this
@Marilynda1225 (82840)
• United States
15 Feb
That does sound like they didn't send a car big enough to accommodate all of you plus the fact that the driver didn't help. Hope you didn't give them a good rating.
2 people like this
@JudyEv (340511)
• Rockingham, Australia
16 Feb
I think the order goes out into the ether and a driver says 'yes, he'll go'. There is no way to take to anyone before or after. It's not very satisfactory really.
