This isn't right!
By Trace86
@Trace86 (5030)
United States
January 13, 2007 7:58pm CST
I have a credit card that I have been using for everything. Today, I opened my statement and was horrified at my minimum payment. It is close to $1000! I looked further and was informed in small print that I was over my credit limit and was being charged several different fees and increased interest for this.
Why didn't they call or email me when I went over the limit? It is a credit card issued by my bank through Amazon. They have my email and other contact information. I think I am going to call and complain.
Happily, I have another credit card that always offers balance transfers at a reduced rate. I moved almost all of it to that one and will cancel the Amazon card when I finish paying off the remnants.
Back to my original question that got buried above, why didn't they call me or email me? Is that common practice? They just let me keep charging and didn't deny any transactions.
15 people like this
70 responses
@Wanderlaugh (1622)
• Australia
14 Jan 07
There are laws governing credit providers, as well as agreements. Check with whoever does their regulation, or your local consumer affairs. Some extra technical and legal information might be useful, given this messy situation.
@HighPriestess (739)
• Melbourne, Florida
14 Jan 07
They didn't contact you because they want you to spend too much money. They are banking on the fact that we spend too much. That's the same with the bank counting the withdrawels before they count the deposits for the day.
3 people like this
@kawillow74 (1416)
• United States
15 Jan 07
It happen to use aswell it is kinda a crock we went on a cruise then when we hit a certain balence on that card they where surpose to change to the other card they never did we had a ton of fee and I even try to explain it all Then I asked them if I paid the whole amount that was over the balance if they would drop the fees they did but it is the point of the charges are insain.
@enchantedemerald (454)
• United States
14 Jan 07
Your credit card provider should have called you the minute your name appeared on the overlimit list out of common courtesy to warn you and to find out if this was really you using the card. This is considered a security feature because of so much credit card and identity theft going on today. I'm glad to see that you sent them an email. If they want to keep you as a customer I see no reason why some of those fees can't be reversed.
2 people like this
@kgwat70 (13387)
• United States
14 Jan 07
You are right too that they will call people if they see a lot of spending on an account to see if it is fraudulent charges or not. The ones that I worked at allowed a person to go over their limit by a certain percentage before they stopped further purchases to be made on the account.
1 person likes this
@EdwardF (431)
• United States
15 Jan 07
I fell to the same fate as you. They raised my APR to 29%. Yikes! I also had a low interest credit card to fall back on. I just read an article on the internet where Capital One bank is taking advantage of this. They issue low credit limits and keep sending you offers to get another card instead of giving you one card with a high credit limit. The reason is in hopes you will go over the small limit and they make more money. It's not in the banks best interest to notify you. I'm not sure if any do, but I haven't heard of it.
2 people like this
@floramwaters (1595)
• United States
14 Jan 07
I would think that is not commond pratice it sounds like you got a bad company. I would call them tomorrow after you calm down a little and ask if they would wave some of the fees. What harm could it do by calling them. The worse comes to worse they don't wave any thing, the best is you could save some money.
1 person likes this
@esaflaca (83)
• United States
14 Jan 07
Credit Card companies should notify you, however some don't. I advise you- don't use any Credit Cards at all. If you don't have the cash to afford it now, don't buy it. Hey, if you do it's all good. Besides, why would you want interest on your hands when you can have none at all?
@Lydia1901 (16351)
• United States
16 Jan 07
I think they do that so that they can get alot of money of you. It's a business thing. They have to make money somehow and if they don't let you know, they'll make something from you before letting you know that you've reached your limit.
1 person likes this
@tambdy (1967)
•
14 Jan 07
That is a disgrace and must be some law against it, they should have contacted you and made you aware what was going on $1000 that is a high minumum payment, but to be truthfull they want you to spend as much money as possible the more you spend the more they make.
I am glad you have now changed as it could have got messy and this is the reason that i dont have any credit cards i dont beleive in them.
@DIXIE444 (123)
• United States
14 Jan 07
Check out www daveramsey . com
You need to seriously stop using credit cards. Credit cards are NOTHING but trouble.
I at one time in my life had 29 maxed out cards. I have been paying them off and closing them down for 18 years now and have a balance of $4500.00 left on a Sears card then I will be debt free except for my house payment. I have paid off 6 credit cards and opened a savings account with savings in it in the past year since finding Dave Ramsey and his Financial Peace money makeover in my life.
2 people like this
@limosonia1 (1559)
• United States
15 Jan 07
They are not suppose to call or email. That is the way they make money. It's the hidden catch. All credit cards are that way unfortunatly. Credit cards are how we all end up getting ourselves in trouble. It stinks.
2 people like this
@rackback (121)
• United States
15 Jan 07
Credit card companies are just looking for a buck (in your case a 1000 bucks). Customer service is non existent with them. I recently refinanced my truck with a different bank because the original lender wouldn't reduce my loan by 1%. Now its 4% lower and the payments are cheaper. They lost quite a bit of my money because they wouldn't work with me. It's time to make the credit card companies remember that we are the customers and they are the providers, and bad service will be rewarded with a removal of our business.
1 person likes this
@missybal (4490)
• United States
15 Jan 07
I can't believe that they did that. They probably didn't contact you because they wanted to charge you all that extra money. I alway check that my cards all are set up to not work anymore if I have reached my limit. I would suggest you do the same. Contact your credit card companies and if it's not already set up that way you may need to request your company to do that.
1 person likes this
@onesiobhan (1327)
• Canada
14 Jan 07
That information is ALWAYS in the legal information that is provided with your user agreement. You really need to read that stuff, it contains all the information about what the financial institution is allowed to do, and what they are allowed to charge you for.
I work in collections for a major Canadian FI and it shocks me how many people do not read their user agreement and the legal information that is included with it. Many of the people I talk to have no idea what they have signed and that is essential information when it comes to maintaining your credit rating.
@Bee1955 (3882)
• United States
14 Jan 07
My credit cards always email me when I get over the limit. Perhaps it was a glitch in the system. I dont think anyone calls anymore today. That used to be the way it was in the past. I remember a long time ago going on a shopping spree with my JC Penney card and the next day they called me to make sure my card wasnt stolen. You cant get service like that anymore!
1 person likes this
@resasour (378)
• United States
14 Jan 07
If you have been a member in good standing with this company for some time, they will generally automatically allow you to go over your limit some, however if you are a member in good standing you may be able to get the fees reversed, or reduced to make you happy. But you will have to call and speak with a representative. I doubt they will do such things for you through email as email isn't secure.
You do need to accept some responsibility for the fact that you overdrew on your limit. It is not their responsibility to call you. Some credit card companies will freeze your card once you have reached your limit. Especially if you have a recent change in your spending habits. This is so that you will call them so they can verify the spending is legit and not fraud. But ultimatley it is your responsibility to know what your limits are and what you can afford to spend.
Always read the "fine print" thoroughly before signing your name to anything. This way you are aware that such fees may be added to your account for reasons specified in your agreement.
@minijammers1 (61)
• Pakistan
14 Jan 07
Well u totally Ryte.. this thing same happen to me.. i also cross ma limit once in ma lyf.. but now i have ma diary and i control my self.. i write all ma using and every week i check .. so now i can easily manage by tht..
1 person likes this
@sunsational (253)
• United States
14 Jan 07
You need to call them and talk to them, They are supposed to notifiy you because of ID theft, when you go over the limit
1 person likes this