Should I Grab The Opportunity??Need Advice!!

As far as I know, any promotion must come with a different salary scale. Why don't you approach your head of department and discuss with him on your new appointment. But if they are not giving you an increment then just accept the position as it will benefit you in the long run when you go out to look for job elsewhere as your new position now will expose you to a lot of work experience which might be a good ground for you to demand for a good salary in other establishment.

hello rberon1985, In my own opinion, I think you need to take that position even your salary is still the same. Prove to them that you can take more responsibility. Maybe promoting you to the next level will follow once you proved to them that you really can do more than they are expecting from you. Just do your best, you'll see that all your sacrifices in accepting that job/position even no increase at all in your salary will be paid off. Opportunity knocks only once, grab it. It's your chance. Good luck.

Accept it dear friend!Even if the salary is the same,you will have a good position,more exposure and nice experiences.As you have said,a promotion is a stepping stone and don't deny it.Your hard work will be rewarded when you get the next promotion.Cheers!

Don't accept the new position without some sort of compensation. If your boss is stingy then try bargaining for extra perks in the job such as a longer lunch break. It is very important to do this or you will considered a doormat!

I suggest you grab it now. It is a career opportunity. It is your chance to learn the ropes of managing teams. Do not worry about the salary. In the future, this experience will be your leverage in marketing yourself to higher positions.

I strong recommend you try to grad the promoted at first. When you jod is done well,the second stege,you could try to increase your salary....Or change the job...as you have the experience already....

Why wouldn't there be an increase in salary? If the workload will double up the salary should increase a well. I would ask a few more questions before jumping into it. I know everyone wants to advance in their career positions. However generally advancement includes a raise in pay as well as additional responsibilities. I wouldn't be so eager to accept more responsibility without more pay. That is definitely something that needs a great deal of consideration.

Hello rberon. I understand your dilemma having worked in the same industry for six years. It is a wonderful opportunity to be given a chance to step up the corporate ladder. But before you do accept the position, you have to make sure that everything is in black and white in terms of what the management will offer if you do decide to accept the position. Management have their ways of sugarcoating promises. Ask them how long will it take before you get promoted as a team lead. Also ask if you still have to take calls in order to show your performance metrics. Always remember than in the call center industry, it's all about numbers. And if you will still remain in the same salary bracket, will there be any retroactive payments when you get promoted as a team lead. This kind of "promotion" has been going on for quite some time. I have been a "victim" of such promises than when I accepted the position not only was I flooded with responsibility, my team lead also gave me a warning to improve my stats since I was still taking in calls. So do weigh your options well. Goodluck.

OH my, same salary? first and foremost, one of the reasons you get promoted is for a higher pay or at the very least any added incentive for the additional workload. Yes, it 'can' be a stepping stone towards a better position and hopefully a higher pay, but honestly I think you should negotiate for a higher salary, the raise shouldn't be very big but even just a little bit would be enough as long as there is a raise. Honestly for me, an up in position with no up in salary is just crap, but if you think that this opportunity will pave the way for you to get a much higher position, then maybe you should take the new job. But also, maybe you can look around (other companies perhaps) that can give you a much higher pay with the same position (at the least same work load) as they are offering you

these days I don't think companies will give pay raise they may still hire new people but they sure won't be willing to pay more to the ones they already have I read that economy is recovering but recovery will be very very slow that means there is still a chance more companies go under and unemployment keeps rising Will you lose your job if you don't grab this chance? if you don't, then skip it it's a good position for a new employee of course, and it may be more secure you notice more people in lower position are replaced than the higher ups so getting to higher position can save you in the long run, but only if the company survives and you can put up with more work same pay I don't like the fact that management always gets away with it but that's how it's always been

If I were you I would grap this opportunity no matter it is a promotion or just a appointment. What bother you now is the affection to your performance once you go for it. But that way you still have another opportunity to get what you want at the end of this year, oppositely if you reject it, another chance like this will no longer knock you in a long time. Furthermore, are you sure you are able to get that Top CSR award with 100% confidence?

as for the moment, if you got the doubts ask from your family and close friends first so that you might be enlightened by their advices and point of views. its hard because i have been to that kind of situation myself. but if you cant make up your mind maybe its better not to accept it. because if you are really that doubtful and having second thoughts about the whole thing. think about it a thousandth times before jumping to such conclusion as to avoid any further disappointments. you can do it friend. jhelai

He rberon. Don't be fooled by fancy names. From what you've described, and from my experience at work (though I'm in a different country), the position that your team leader is offering you is merely an appointment, not a promotion. Since it's an appointment, you will not get any salary adjustments. Your work will obviously be more difficult and you may have to work extra hours. Find out if you're able to claim overtime or if there are any additional benefits (which I doubt there are). However, you have to clarify. Is it a PROMOTION? If yes, then good. Make sure you get the official letter for it. Verbal promotion doesn't count - they could always take it back and say "No, I didn't say it's a promotion." I know you're excited about it but please think it over. Good luck and keep us posted. :)

As you said,it will serve as a stepping stone to the next higher position.In my opinion,you seriously should accept the promotion,for your ultimate goal is to gain a higher position in your career.Don't you think so?

hey there and happy day to ya:) Soo i really thought about this before i answered,,at first i was liek nooo dont take it if its more work and same pay..but what if its a test..or even a way to get your foot in the door for something better later on? i would say..try it and just see how things go and if u dont like it maybe u can go back to where u were..i would ask that.well lots of luck..and keep us informed!! byeee! April

Unless you are getting a decent raise...I'd turn it down. You will be working harder and for what?...the same pay?? I wouldn't accept it if I were you. They are taking advantage. If they hire outside of the company...they will have to pay more for this position, I'm sure.

I think you should grab the opportunity. It's a step up of the ladder. when working, don't think too much on the pay you get but on the experience and learning you'll gain. You can use this, when you go out to seek for a greener pasture. In our company, salary is based on our performance. We too get promoted without salary increase. But if the management is satisfied with our job done, we'll get an increase equivalent to the percentage of our rating.

Hi rberon, I would advise you to grab the offer. Why? I know of so many TSRs/CSRs in the country who've been there for about 2yrs or more and they're stuck there, with no signs of getting promoted or appointed to a higher position. Most become call center hoppers, hoping to stumble upon a better deal than what they're currently at. Over a year in the position is not quite long, and getting that offer means that you have been recognized for doing a job well done - a milestone in such a short period. You're right, it could mean more responsibility and no salary increase, but consider the benefits - you could well be a candidate for a higher position after that appointment, you get an excellent boost at your career, and it's good for the resume if you later on consider moving to another company. With the teamleader position attached to your name, you could surely command a better compensation package when you go join another BPO or other call center companies.

I didn't know you were an agent. that's good. this is a very challenging position, despite the fact that you are already top agent of the year, it could have drastic change in your performance if you accept this offer. oh, well it's another new thing to learn in your part, at the same time you could help others as well..

As I was reading through some of the posts I stopped about halfway. But mostly I was reading your responses back to them. I think you are trying to talk yourself out of this as you keep mentioning about becoming CSR for the year award and you are proud of that. Sounds like you like what you are doing right now and you gave it your all. But being confused over a promotion sound like something you do not want. Like you said you work in a call center and moving up to a higher position in a call center is not a stepping stone. I been there and done that. I am in customer service currently and love it. Customer service itself is a rewarding job. I don't work in a call center now but do work in manufacturing as a Customer Service Specialist. It is completely up to you what you decide, but make sure it is the decision that is right for you. I know I don't know anything about you but would hate for you to take a position and then regret it later.